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-   -   How long does it really take Disney to refund your money? (http://www.disboards.com/showthread.php?t=3061569)

disneynanacat 02-08-2013 06:22 PM

How long does it really take Disney to refund your money?
 
I booked a 1 night stay at AKL and paid with my debit card $475. We're also staying 5 nights at BLT on points. We decided to add another day so I'm booking 2 night AKV on points and canceled my cash AKL ressie. The CM said it can take 3 billing cycles to get the refund?? 3 months? Surely not.... Anyone have any experience with how long it actually takes the refund to hit the bank?

PalmettoPrincess 02-08-2013 06:45 PM

Quote:

Originally Posted by disneynanacat
I booked a 1 night stay at AKL and paid with my debit card $475. We're also staying 5 nights at BLT on points. We decided to add another day so I'm booking 2 night AKV on points and canceled my cash AKL ressie. The CM said it can take 3 billing cycles to get the refund?? 3 months? Surely not.... Anyone have any experience with how long it actually takes the refund to hit the bank?

I too am waiting on a refund. I cancelled it on Jan 25 and am still waiting on my refund. I called this morning and the CM I spoke to said it was processed and I needed to call my bank... My bank could tell me when I would receive and that it could take up to 3 billing cycles. Called the bank and they told me there was nothing pending. Called Disney back and this CM told me the same thing; it was processed on Jan 25, but she gave me the number to customer service. I called Disney Customer Service and the CM told me it was processed but she would run it through again since I hadn't received yet and that it could take 3-5 days before my bank could see it.... We'll see.......

pigletto 02-08-2013 06:54 PM

Whenever I have cancelled (and I am a notorious resort/package/date changer:rolleyes1), the money has been back on my credit card within a week. So for my credit card company at least, it is 5 business days or so.
I have read that it can take longer with debit cards.

disneynanacat 02-08-2013 06:55 PM

Quote:

Originally Posted by PalmettoPrincess (Post 47447816)
I too am waiting on a refund. I cancelled it on Jan 25 and am still waiting on my refund. I called this morning and the CM I spoke to said it was processed and I needed to call my bank... My bank could tell me when I would receive and that it could take up to 3 billing cycles. Called the bank and they told me there was nothing pending. Called Disney back and this CM told me the same thing; it was processed on Jan 25, but she gave me the number to customer service. I called Disney Customer Service and the CM told me it was processed but she would run it through again since I hadn't received yet and that it could take 3-5 days before my bank could see it.... We'll see.......


Wow, I can't imaging why it would take so long?? Thanks for your reply and good luck!

disneynanacat 02-08-2013 06:57 PM

Quote:

Originally Posted by pigletto (Post 47447893)
Whenever I have cancelled (and I am a notorious resort/package/date changer:rolleyes1), the money has been back on my credit card within a week. So for my credit card company at least, it is 5 business days or so.
I have read that it can take longer with debit cards.

Thanks, you would think it would be less time with debit cards?

PalmettoPrincess 02-08-2013 07:02 PM

Quote:

Originally Posted by disneynanacat

Thanks, you would think it would be less time with debit cards?

My coworker told me to always use credit cards because you get your money back faster. That's what I get for trying to pay for it up front instead of charging it! Lol

When I get in these situations I always feel like each side is playing me... We can't see it call them... No you need to call them... Sigh

Thanks and good luck to you too!

owl0306 02-08-2013 07:02 PM

it really depends on your card not disney

Disneyaddictz 02-08-2013 07:28 PM

For me I got my refund in an odd way, first half to my chase, second half to my other card 2 weeks later and then last deposit to the chase card 4 days later...odd but I got it all back.

disneynanacat 02-08-2013 07:31 PM

Quote:

Originally Posted by Disneyaddictz (Post 47448147)
For me I got my refund in an odd way, first half to my chase, second half to my other card 2 weeks later and then last deposit to the chase card 4 days later...odd but I got it all back.

very odd indeed. I just paid for one night in one room so hopefully I'll get it back at one time. haha

mickeynut1 02-08-2013 07:48 PM

I agree that it depends on the bank as Disney processes refunds right away. I've always received refunds within 3-4 days whether I've used a cc or debit card.

padawans 02-08-2013 07:54 PM

I cancelled two packages that were paid in full to book a room only. I cancelled one on Wed morning and had the 1200 back in my account on Sunday night. I cancelled the other on Tuesday morning, and the 2400 is back in my account tonight Friday. Disney may have a horrible reservations system and clueless cm's, but there accounting department is top notch. I have cancelled many reservations it never takes more than 3 or 4 days.

Mousemommy1 02-08-2013 08:22 PM

My refunds have never taken more than 3-4 days.

Mousemommy1 02-08-2013 08:24 PM

Quote:

Originally Posted by Disneyaddictz (Post 47448147)
For me I got my refund in an odd way, first half to my chase, second half to my other card 2 weeks later and then last deposit to the chase card 4 days later...odd but I got it all back.

They refund it as you've paid it. So, you must have paid it that way. I make monthly payments over several months and have gotten up to 9 separate refunds amounting to each payment.

nkereina 02-08-2013 08:31 PM

I have received a refund from them within a week too. I work at a bank and do know that the banks aren't able to see if a company has pushed through a refund until it's ready to post to your account. So, don't let them tell you to check with your bank.

Fredericks44 02-08-2013 08:39 PM

Last Friday I booked a package and the travel agent booked it twice by mistake. I foolishly used my debit. She notified me of the mistake Sunday, and both deposits didn't process until Tuesday at my bank. I got the extra deposit credited today. Luckily my overdraft protection prevented me from incurring fees.

I also worked at a bank and its quite simple- the bank doesn't hold the credit- when the bank receives it they credit you. I've noticed lately that companies like to blame the bank- I commented to a walmart employee about the item I was returning and how the credit takes a week and she was quick to blame the bank but its not true.


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