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-   -   Broken Tervis Tumbler lid (http://www.disboards.com/showthread.php?t=3051414)

wdwlovin'family 01-21-2013 11:01 AM

Broken Tervis Tumbler lid
 
When we got home from our cruise, I unpacked my new dcl tervis and the red lid has a crack in it. Does Tervis replace this or am I just out of luck?

cleophus12 01-21-2013 11:06 AM

Many retail stores that sell tervis also sell lids. I think they're around $3-5. I had to replace one also. Or is this a particular type of lid?

Itinkso 01-21-2013 11:10 AM

Quote:

Originally Posted by wdwlovin'family (Post 47258980)
When we got home from our cruise, I unpacked my new dcl tervis and the red lid has a crack in it. Does Tervis replace this or am I just out of luck?

Email Tervis and they will send you a new lid free of charge. They handle all shipping costs.

cleophus12 01-21-2013 11:14 AM

Great to know for future reference.

Capt_BJ 01-21-2013 11:15 AM

Tervis.com FAQ page:

"Can I return my defective tumblers for replacement at any time since Tervis tumblers are guaranteed for life?

Tervis tumblers are virtually indestructible. They won't crack, melt, shatter, or chip. Don't take it as a dare or anything, but if they do somehow break (despite following our care instructions), we won't leave you hanging. We'll replace it, guaranteed.

*Accessories including lids, straws & handles are not covered under our lifetime guarantee. "

Itinkso 01-21-2013 11:25 AM

Here is the email info:

Email - General Questions & Inquiries: customercare@tervis.com

I emailed to let them know my Castaway Cay tumbler lid wasn't as tightly fitting as all of our other Tervis lids - received a new lid in three days! They have the very best customer service! :)

wdwlovin'family 01-21-2013 02:23 PM

Quote:

Originally Posted by Itinkso (Post 47259240)
Here is the email info:

Email - General Questions & Inquiries: customercare@tervis.com

I emailed to let them know my Castaway Cay tumbler lid wasn't as tightly fitting as all of our other Tervis lids - received a new lid in three days! They have the very best customer service! :)

Thank you so much!

Itinkso 01-21-2013 02:29 PM

Quote:

Originally Posted by wdwlovin'family

Thank you so much!

You are welcome! Love Tervis - truly Made In America and they make great gifts!! Bealls.com has great prices!


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