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Dallas_Lady 01-14-2013 12:03 PM

How long does it take to get a refund?
I booked a dummy cruise onboard but cancelled it weeks ago when the 2014 itineraries came out. I tried to log in to see if the ressie was still in the system and it's not, but I have not received a deposit refund yet. When I called to cancel I was surprised when the CM said they don't give a confirmation number or send an email when you cancel, I just had to take his word that it was done correctly. Whenever I call, I am on hold forever. They were very nice when taking my money, but not so much in giving it back.

fatfish 01-14-2013 12:15 PM

I cancelled a cruise a few months ago. My TA told me it could take up to several weeks, but I had my refund in a few days. :thumbsup2

quickcat 01-14-2013 12:16 PM

I know they say it can take up to 10 business days I think but we've cancelled twice and both times had our money returned in 4 business days.
I would wait on hold and check on the refund, especially since its been for sure a week. We never received a confirmation number for the cancel for either of them- just called and they cancelled.

kcashner 01-14-2013 12:24 PM

When I went thru my TA, I DID get an invoice that showed the cancellation. It just showed the new cost as zero and the deposit as a negative figure.

As above, it can take 2 weeks or more to get a refund.

MTmomma 01-14-2013 06:33 PM

we cancelled ours on Nov 13th, and had the credit cards refunded within days, and black friday was when we got the check in the mail for the cash deposit we had done onboard.

Nikisha421 01-14-2013 06:56 PM

I cancelled last Wednesday for my sister and the money was in her account this morning

Lexa 01-14-2013 07:27 PM

They told me today that refund will be on my account within 2-3 weeks.

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