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-   -   Where to send a formal complaint? (http://www.disboards.com/showthread.php?t=3047045)

chimpwars 01-13-2013 08:16 PM

Where to send a formal complaint?
 
Not sure where to post this, but where should we send a formal complaint? (we were on the Magic). Things did not go well at all regarding dd's allergies.
We even went to guest services multiple times and no one even called us regarding the problems and concerns!! Just very disappointed :(
WDW was so much better!!! we did use a TA do I contact her? or DCL?

MND 01-13-2013 08:35 PM

Quote:

Originally Posted by chimpwars (Post 47180663)
Not sure where to post this, but where should we send a formal complaint? (we were on the Magic). Things did not go well at all regarding dd's allergies.
We even went to guest services multiple times and no one even called us regarding the problems and concerns!! Just very disappointed :(
WDW was so much better!!! we did use a TA do I contact her? or DCL?

Can you tell us what happened so we can discuss it on this thread?

Mike

DynamicDisneyDuo 01-13-2013 08:44 PM

Why do we need to discuss it? OP had a bad experience and wishes to make a formal complaint to DCL about it. It's between them and DCL. These types of threads, unfortunately, often spiral out of control if there is any discussion.

carpenta 01-13-2013 08:48 PM

Quote:

Originally Posted by DynamicDisneyDuo (Post 47181032)
Why do we need to discuss it? OP had a bad experience and wishes to make a formal complaint to DCL about it. It's between them and DCL. These types of threads, unfortunately, often spiral out of control if there is any discussion.

.....agreed......

barbarasc 01-13-2013 08:52 PM

not sure of the address but if you call DCL Res they will give it to you. If you had made arrangements via the Speical Needs Department prior to the cruise regarding this situation make sure you have copies to include with your complaint.
Good Luck!

MND 01-13-2013 08:53 PM

Quote:

Originally Posted by DynamicDisneyDuo (Post 47181032)
Why do we need to discuss it? OP had a bad experience and wishes to make a formal complaint to DCL about it. It's between them and DCL. These types of threads, unfortunately, often spiral out of control if there is any discussion.

I thought it would be interesting to discuss, that's all. Actually any thread has the potential to spiral out of control. Did you see the flu thread recently? That got a bit whacked out towards the end, IMHO.

Mike

To answer OP, I would call your TA.

truck1 01-13-2013 08:54 PM

Quote:

Originally Posted by chimpwars (Post 47180663)
Not sure where to post this, but where should we send a formal complaint? (we were on the Magic). Things did not go well at all regarding dd's allergies.
We even went to guest services multiple times and no one even called us regarding the problems and concerns!! Just very disappointed :(
WDW was so much better!!! we did use a TA do I contact her? or DCL?

This is the contact page on DCLs website:

https://disneycruise.disney.go.com/contact-us/

The snail mail address would be
210 Celebration Place
Kissimmee, FL 34747
United States

Phone: 407-566-3500

Id prob just email call or send (or all of the above to cover the bases) them a letter outlining the issue(s) that you had rather then use a ta.

truck1 01-13-2013 08:56 PM

Quote:

Originally Posted by DynamicDisneyDuo (Post 47181032)
Why do we need to discuss it? OP had a bad experience and wishes to make a formal complaint to DCL about it. It's between them and DCL. These types of threads, unfortunately, often spiral out of control if there is any discussion.

I agree. If the OP wants us to know, theyll tell us. Past that, its above my pay grade.

jdb in AZ 01-13-2013 08:58 PM

We contacted our TA about several issues we had on a cruise (non-Disney.) She has since refused to book with that cruise line and warned several other TA's to boycott them as well.

barbarasc 01-13-2013 09:01 PM

not to get this thread off the rails......BUT. We have sailed with DCL for years and my daughter (Jenny now 25) is severely disabled and I have to say that DCL has always gone above and beyond our expectations on Jen behalf. ;)

MND 01-13-2013 09:06 PM

Quote:

Originally Posted by jdb in AZ (Post 47181255)
We contacted our TA about several issues we had on a cruise (non-Disney.) She has since refused to book with that cruise line and warned several other TA's to boycott them as well.

Which cruise line?

sgoney 01-13-2013 09:15 PM

I'd like to know the outcome. This is concerning bc my husband has a shellfish allergy and I know that shrimp is served frequently

dpuck1998 01-13-2013 09:24 PM

Quote:

Originally Posted by DynamicDisneyDuo (Post 47181032)
Why do we need to discuss it? OP had a bad experience and wishes to make a formal complaint to DCL about it. It's between them and DCL. These types of threads, unfortunately, often spiral out of control if there is any discussion.

Because this is a discussion board and the problems they had might help someone else avoid the same issues. Isn't that the purpose of a discussion board?

DynamicDisneyDuo 01-13-2013 09:25 PM

Quote:

Originally Posted by sgoney (Post 47181467)
I'd like to know the outcome. This is concerning bc my husband has a shellfish allergy and I know that shrimp is served frequently

My DW also has a shellfish allergy and we've never had any problems. Just make sure you let them know about it. Any company is going to have hiccups from time to time, and hopefully OP will get the resolution they are seeking from DCL.

sayhello 01-13-2013 11:43 PM

It's not going to help the OP now, but I have always heard that the best way to lodge a complaint to DCL is to put it on the Guest comment card before you leave the ship.

Sayhello


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