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everythingdisneyfan1 12-28-2012 01:25 AM

Dreams Unlimited vs. Small World Vacation
Hi there- we are looking to get the best rate possible on our cruise, and have considered quotes through Dreams Unlimited, Small World Vacations and Costco. What experience do you have with any of these agencies? All quotes are relatively the exact same with the same offerings, so I'm wondering how to choose on (literally two of them have the exact same quote & OBC offerings). Is OBC negotiable? Will TAs add on upgrades or extra OBC for booking with them over another one to secure business? I typically do my own bookings, but was considering a travel agent this time around.

Thanks for any info you can offer!

kcashner 12-28-2012 01:32 AM

DCL does not allow one agency to undercut another--the price is the same. It is the service aspect that differs.

With the amount of OBC being offered these days, the agencies don't have much wiggle room. It's not very reasonable to expect someone to throw an extra OBC your way to secure the business as they are already stretching it pretty thin.

Costco gives a very generous gift card AFTER the cruise. Many other agencies give an OBC. The OBC will be less than the dollar value of the gift card, but remember that Costo makes money off the items purchased with the card. When an agency gives an OBC, that is money that they are paying back to DCL in order to credit your account.

Floridagram 12-28-2012 07:56 AM

I just tried a TA for our next cruise. I did not select DU because all contact with them is by email. I like the fact that the other company has a phone and you can talk to them. We have not required any extra attention from them, but I just like the peace of mind to having someone to call if I have a problem. I do not like waiting on an email.

wallawallakids 12-28-2012 09:33 AM

I just booked a second cruise though Small World. My TA is Anne Cook and I LOVE her. She is great. Really prompt about responding, she got me the exact room I wanted and she calls back promptly. I wish I had used her to book our cruise in April. (I mistakingly just booked that myself though Disney). I tried DU but I was less impressed. I have never used Costco to book a cruise but a few years ago when we lived on the West Coast I used them for a trip to DL. They were fine and professional as well. Good luck.

jennyjinx3 12-28-2012 09:36 AM

We are using dreams unlimited and have been very happy with them so far. Our agent gets back to us very quickly, even on weekends and off times with any questions we have, and has been very good about our date switching! :rolleyes1

rhax07 12-28-2012 09:38 AM

I am using Small World, they have been amazing and prompt. I have never tried DU though. My TA through Small World has sail numerous times and gave me more info than I thought possible, any question I asked she knew the answer to from her own experiences.

ohanaMAMA 12-28-2012 09:44 AM

I have experience with Lisa Reese at

she is absolutely amazing. She assisted us with every small detail and was constantly available to us. LOVE her.

taylor3297 12-28-2012 09:46 AM

I have never used DU or Small World, but both have great reputations. I use MouseFan travel. Great service via phone and/or email.

As someone else said, price of the cruise is going to be the same it just depends on if the TA offers an OBC or not.

Billinaz 12-28-2012 09:49 AM

The Costco cash card we get after the cruise is more than double any OBC. Since DCL removed the discount from booking a suite onboard there is no reason to book one onboard.

violetmonarch 12-28-2012 12:13 PM

I booked through Small World Vacations and had a great experience! :thumbsup2

gallaj0 12-28-2012 12:28 PM

Another vote for Small World; we've used them for several cruises (Steph) and always had great service.

mmouse37 12-28-2012 12:58 PM

Please, please, please, remember to use the full URL of the TA agency you post. It is the only way the board filter can do its job to see if the agency you post is allowed to be posted on this board.

Thank you.


dwonderz 12-28-2012 05:04 PM

I used Kathy at She's been great! Super fast response and very easy to work with!

We also got a nice OBC!

violetmonarch 12-28-2012 10:26 PM

Mary @ helped me remendously! :thumbsup2

eemaxx 12-28-2012 10:46 PM

We have used Dreams Unlimited many, many times and our agent, Merrie Thomas, is the best! She answers emails at night and on weekends and finds things out for you if she doesn't know off hand (silly things- like "is the hair dryer on the wall in the bathroom or in a drawer?") Also, we've gotten OBC both times we've booked cruises with them and even a complimentary bottle of champagne on our first cruise. Also fabulous for WDW trips. If a lower room-only rate is released, they will credit your reservation.

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