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T. Baker 12-25-2012 09:10 PM

Recent Trip
I do not post often, but wanted to let everyone know about our recent trip on Dec. 15-22. We stayed at Animal Kingdom Lodge.

When we arrived at check in, the first thing they said was we had been upgraded from pool view to Arusha view. That was cool!!! Got to our room and from the balcony immediately saw lots of animals -- giraffes, antelope and zebras. We were happy.

On Sunday morning the toilet stopped up--called and maintenance came. Worked on it for about 15 minutes and said it was good. We went off to Animal Kingdom for the day. Returned in the evening and first time we used the toilet it stopped up again. A supervisor called us and said they would move us but they did not have another handicapped accessible room available with roll in shower. They gave us a $100 credit on any charges to our room.

On Monday am the toilet stopped up again. This time they called and asked which resort we would like to move to. We said we would like to stay at Animal Kingdom but if that was not possible, let us know what was available. They called back and said Bay Lake Towers had a 1 bedroom, lake view unit available.

We were packing when the housekeeping supervisor knocked on our door. He apologized again and again and said there was a club level suite available at Animal Kingdom on our same floor and he would like to show it to us and see if it would be ok with us to stay there.
It was a 2 bedroom, 2 1/2 bath suite with a huge living room and a decorated Christmas tree in the living room. WOW!!! We said there are only 2 of us --- were told that did not matter. They had everything moved for us.

We had reservations at Tony's and were over 1 hour late. We were told not to worry.
When we got to Tony's they apologized for our troubles and said they had our table waiting. They put a red tablecloth with a red and white checked square on top of it with a red drippy candle in a wine bottle (like the movie) on our table!! People next to us asked how to got that.

The rest of the week was wonderful and everyone at the hotel was very nice to us. We were even introduced to our mousekeeper and told to let her know of anything we needed.

We received lots and lots of pixie dust all week. We took it slow and easy all week. This was the first trip without children/grandchildren in a long time. We really enjoyed resort hopping to see decorations; taking our time in the parks to see street shows, etc.

We went to the Candlelight Processional without reservations. Over half the theater was empty and about 400 standby people got in. There was a cast member who told us about 3:00 not to worry about it that loads and loads of standby people got in. The people who did the dinner package were waiting in line long before us. We were on the third row. Really enjoyed the show.

Disney really showed us this trip that they take care of their guests. We loved Animal Kingdom Lodge --- ate way too much food on the regular dining plan----and had really neat experiences all week.

The crowds were only heavy at Magic Kingdom and it was not a MVMCP night. Loved being there at Christmas.

OThopeful35 12-25-2012 09:13 PM

How awesome of AKL:cool1: Glad you enjoyed your trip!!

Robbi 12-25-2012 09:56 PM

Sorry about the toilet trouble. It's great though that AKL went more then the extra mile to make it right. YAY, so excited you got such a nice pixie dust surprise!

jimmiej 12-25-2012 10:05 PM

That's why we continue to go back! Enjoyed your report. :)

DisneyFansInNYC 12-25-2012 10:08 PM

We were upgraded the last time we were there. It was wonderful. We love the concierge level. It feels magical when it happens. So glad you had a magical time.

mlittig 12-25-2012 11:42 PM

So glad Disney took such great, magical care of you :tinker:

Bribrittmom 12-26-2012 12:35 AM

Wow! What a great trip and wonderful customer service.

aceys_h0ney 12-26-2012 12:49 AM

Wow that's great customer service!! We had the same issue once and our non English speaking maintenance guy told us we were using the toilet wrong :rotfl2: It was all good though. Again so glad you had such a magical trip!

princessmocha 12-26-2012 09:28 AM

That is wonderful!!!! Pixie dust was definitely dumped all over you...

NHKristy76 12-26-2012 09:40 AM

How wonderful! So glad you enjoyed such a magical experience!

wiigirl 12-26-2012 10:05 AM

So glad you had a wonderful experience....enjoyed your TR. :thumbsup2

larryz 12-26-2012 11:11 AM

The. Disney. Difference.

$50 bucks worth of comps along with a huge room upgrade scores a lifelong customer...

Sue M 12-26-2012 12:28 PM

Sounds like you had a magical trip :santa:

CanadianGuy 12-26-2012 06:26 PM


Originally Posted by larryz
The. Disney. Difference.

$50 bucks worth of comps along with a huge room upgrade scores a lifelong customer...

And that is how it's done. Glad to see Disney is getting back to doing things like this !

jackemail 12-26-2012 07:19 PM

So glad for you....great upgrade, nice trip!

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