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-   -   No Contact from Guide since buying (http://www.disboards.com/showthread.php?t=3008292)

hazelandannie 10-15-2012 06:09 PM

No Contact from Guide since buying
 
We became members just over 2 weeks ago and we were told by the guy that said he was going to be our "guide" that as we were in the UK instead of calling he would email us regularly and if we had any questions just to contact him.

Well we havent received any of the paperwork that we were promised would be sent to us and havent heard a peep from him. I just got his business card out to send him an email and there isnt an email address on it for him!!

I did try calling MS to find out some info but my approx wait time was 45 mins , so that can wait for tomorrow!!!

Is it normal not to have any contact from these people after signing on the dotted line? And not receiving any paperwork as promised?

UKDEB 10-16-2012 01:50 AM

We signed our paperwork out there, but we've never had an email from our guide!

I imagine the 45 minute wait times yesterday were caused by people ringing Member Services because they weren't able to get through on the dedicated line for Member previews of the Fantasyland expansion. There's not normally a wait for calls to be connected.

Paula Sedley-Burke 10-24-2012 12:31 AM

Quote:

Originally Posted by UKDEB
We signed our paperwork out there, but we've never had an email from our guide!

I imagine the 45 minute wait times yesterday were caused by people ringing Member Services because they weren't able to get through on the dedicated line for Member previews of the Fantasyland expansion. There's not normally a wait for calls to be connected.

Any news?

UKDEB 10-24-2012 03:12 AM

News from me? On what?

wen-tom 10-24-2012 01:35 PM

i think we have had 1 call from our guide in 6 years and that was only to try to sell us an add on! :rotfl:

I don't see what they have to contact you about if you are not buying more points though really.

tink,too 10-25-2012 05:21 PM

We've never had a call from our guide in 4.5 years as members, but we do get the occasional (generic) mailing about special add-on offers which contains our guide's contact tel. no.

As for getting your documents, I wouldn't worry too much just yet as mail from DVC does seem to take a while.

Chuck S 10-31-2012 06:57 AM

This isn't unique to the UK. I never hear from my guide unless I initiate contact. The guides' function within the DVC organization is really that of a salesperson. Any paperwork would run through Member Administration, dues and financing goes through Member Accounting, and reservations go through Member Services.

And it does take time for the paperwork and deed to be filed with the Orange County records office. I would not expect anything for at least a month, maybe 6 weeks given the additional shipping time to the UK.

A big WELCOME HOME to you, and I wish you many years of happy Disney memories.

Shelly F - Ohio 02-24-2013 07:53 AM

Other than the yearly Christmas card we never heard from our guide. In fact we bought 9 years ago and have never heard anything from him.

UKDEB 02-24-2013 10:45 AM

Yearly Christmas card? :confused3

AllyBri 02-24-2013 02:15 PM

Quote:

Originally Posted by Shelly F - Ohio (Post 47608880)
Other than the yearly Christmas card we never heard from our guide. In fact we bought 9 years ago and have never heard anything from him.

You get a Christmas Card?

Balmacara 02-24-2013 02:33 PM

We bought in 2007 and since then we have heard from our guide twice. Shame it was an answer phone message when we were actually away using our DVC ! Coincidence - I think not!


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