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-   -   Sprint/nextel sad (http://www.disboards.com/showthread.php?t=2996254)

LBKB 09-21-2012 07:43 PM

Sprint/nextel sad
 
Our son was killed in an accident we wanted to keep his phone going as it had his voice for voicemail. Sprint said I had returned the phone (which I didnt still have it) warehouse had entered a wrong serial # and shut his phone off. They lost the only voice recording of him we had and they say I still have keep paying the bill cause they reactivated it when questioned about it. No one at sprint cares they lost this voice recording and they are the RUDEST and COLDEST customer service people I have ever had to deal with. SAD

usnuzuloose 09-21-2012 07:45 PM

:hug:

LBKB 09-21-2012 08:02 PM

Thinking of getting a lawyer.

Art 1 09-21-2012 08:08 PM

I am sorry for your loss. I have dealt with that company for many years and have quite a few phones with them for my business. I have always felt them fair and always polite with customer service.

usnuzuloose 09-21-2012 08:09 PM

Have you tried going to the very top of the chain to explain your situation? I know what you are going through, as I lost my daughter. I would start there and see what may get resolved. I got nothing when my daughter passed away. If I were near you I would give you a personal hug..

LBKB 09-21-2012 08:52 PM

Quote:

Originally Posted by Art 1 (Post 46229412)
I am sorry for your loss. I have dealt with that company for many years and have quite a few phones with them for my business. I have always felt them fair and always polite with customer service.


You call this fair?

Art 1 09-21-2012 08:57 PM

Quote:

Originally Posted by LBKB (Post 46229748)
You call this fair?

Just relaying my experience of many years and phones.

DawnM 09-21-2012 10:23 PM

I am dealing with Sprint issues right now.

However, the bigger issue here is the loss of your child. I am so sorry. Do you have his voice on anything else? A video or anything?

I am so sorry.

Dawn

LBKB 09-22-2012 07:58 AM

Quote:

Originally Posted by DawnM (Post 46230596)
I am dealing with Sprint issues right now.

However, the bigger issue here is the loss of your child. I am so sorry. Do you have his voice on anything else? A video or anything?

I am so sorry.

Dawn


A I state in original post it was the ONLY recording as we didnt take videos dont have anything like that.

LBKB 09-22-2012 08:03 AM

Quote:

Originally Posted by usnuzuloose (Post 46229419)
Have you tried going to the very top of the chain to explain your situation? I know what you are going through, as I lost my daughter. I would start there and see what may get resolved. I got nothing when my daughter passed away. If I were near you I would give you a personal hug..


The problem is getting in touch with someone at the very top. I didnt want anything from them but to continue the contract and DO THEIR JOB NOT LOOSE EVERYTHING that was their (sprints fault) they screwed up royally NOTHING I DID WRONG!

SPRINT EMPLOYEE ENTER WRONG SERIAL # THAT'S WHY THIS HAS ALL HAPPENED NOTHING I DID. SO WHY SHOULDNT THEY BE HELD ACCOUNTABLE?

goofinoff 09-22-2012 08:13 AM

So sorry for your loss and what you are going through.

I've heard nothing but horrible things about Sprint. My friend had a similar experience with them when her Dad died. At first they wouldn't let her do anything with his account because she wasn't an authorized user on his account. It took her 3 of 4 months before they would even cancel his service. They then harrassed her so bad about the bill. She explained to them that he had passed suddenly and that they were struggling to pay funeral expenses etc. If I remember correctly the customer service rep actually said to her "It's not my problem that your father wasn't smart enough to have life insurance!" :scared1::scared1::scared1: She tried to go to the top but couldn't get very far.

Good luck to you with this and again I'm so sorry you have to go through this during such a difficult time.

usnuzuloose 09-22-2012 09:29 AM

Quote:

Originally Posted by LBKB (Post 46232425)
The problem is getting in touch with someone at the very top. I didnt want anything from them but to continue the contract and DO THEIR JOB NOT LOOSE EVERYTHING that was their (sprints fault) they screwed up royally NOTHING I DID WRONG!

SPRINT EMPLOYEE ENTER WRONG SERIAL # THAT'S WHY THIS HAS ALL HAPPENED NOTHING I DID. SO WHY SHOULDNT THEY BE HELD ACCOUNTABLE?

I am sorry, I realize you did nothing wrong. Yes someone should be held accountable. You are in a hurting stage, I am was trying to give you a suggestion. I did not know if you got to talk to some one up the ladder. I hope you can get the matter resolved very quickly, My prayers are with you.

OceanAnnie 09-22-2012 09:49 AM

I am sorry you lost your son and for all that you are going through.

Have you contacted his friends that called your son in the past? Maybe they have some voice recordings from him. Try to call them soon if you can. That would be a good avenue to pursue, I think.

Good luck with this. I know it means a lot to your and your husband. I hope you can find some sort of resolve and peace in the days to come. :hug:

LBKB 09-22-2012 01:00 PM

Quote:

Originally Posted by usnuzuloose (Post 46232962)
I am sorry, I realize you did nothing wrong. Yes someone should be held accountable. You are in a hurting stage, I am was trying to give you a suggestion. I did not know if you got to talk to some one up the ladder. I hope you can get the matter resolved very quickly, My prayers are with you.


O no my friend im not upset with you im just cant believe this company how rude most of them are

usnuzuloose 09-22-2012 01:06 PM

I realize you are hurting terribly and my heart goes out to you. I know some people at company's just don't care. And that is so truly sad. My prayer is that you will get something that will keep you comforted and get something with his voice.


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