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-   -   Any info on Concierge Role?? (http://www.disboards.com/showthread.php?t=2912059)

Devux 04-17-2012 09:32 PM

Any info on Concierge Role??
 
I just got accepted into the Fall Advantage Program for Concierge! :)

Aside from being one of the most competitive positions I cannot seem to find many threads discussing it.

So if your a former Concierge CP please share :)

heaven2dc 04-17-2012 10:37 PM

Congrats!! I've never been in the CP program but am in pending status hoping for front desk, guest services or vacation planner for California. I would love to work in Concierge - is that only for Florida as I don't recall it being an option for CA? (I'm so excited for you - when did you receive your acceptance? Was it via email or postcard or phone call?)

Cais 04-17-2012 11:07 PM

Ill be a fall advantage concierge as well, at Port Orleans starting June 4th! Concierge is a fairly small role and we can be placed at any resorts. We have one of the longest training periods of any role: a week at Disney U then a week of on the job front desk training. After we do front desk for a few weeks we get the call for concierge training! Which means back to Disney U then even more on the job training! We handle a lot of ticket sales and dining reservations, and guests tend to come to us with their complaints so its almost like resort guest relations sometimes. The Concierge role has only been around since Fall 09 or so which might be why there's not too much out there. Let me know if I didn't cover anything! I'm really excited to start. Were you a CP alumni? They do seem to like to give it to alum or hospitality types, though I don't have any myself. I worked at pirates last night!

Devux 04-18-2012 06:47 AM

I actually got my acceptance email just yesterday morning. Which was nerve wracking because I applied at the beginning of April, later then most, I wasn't so sure I'd get it.


I was never an alumni though, this will be my first program. But I had a bunch of experience under my belt so maybe that helped. Thanks for all the information. I had no idea we learned front desk then went back to learn concierge. Seems completely awesome.


Now I just have to wait for the email to pick out my move in date! Which has me checking my email obsessively again.

Berlioz70 04-18-2012 07:13 AM

Just wanted to chime in as well... I'm a FT Concierge at Grand Floridian, but cannot give any more info as I'm still in training.

Cais is correct, training is long! I transfered to this role on March 18th:
Week 1 - 4 days of classes at DU and 1 day property orientation
Week 2 - 5 days of training
Week 3 - 2 more days of training, 3 days on own
Week 4 & 5 - 2 full weeks on own
Week 6 - My first 2 days will be at Front Desk, then I'll finally start my Concierge training. This is lucky though, you are moved onto Concierge once a class is available and originally I wasn't support to start until Week 8, but someone dropped an earlier class so I was able to get in!

figmentfan6 04-18-2012 09:41 AM

Hello! :wave2:

I was a concierge CP in Fall 2010! Please feel free to ask questions on this thread or PM me! I'd be thrilled to answer any questions you can think up! Congrats!!

WDWisMyLaughingPlace 04-18-2012 03:31 PM

Quote:

Originally Posted by Berlioz70 (Post 44625099)
Just wanted to chime in as well... I'm a FT Concierge at Grand Floridian, but cannot give any more info as I'm still in training.

Cais is correct, training is long! I transfered to this role on March 18th:
Week 1 - 4 days of classes at DU and 1 day property orientation
Week 2 - 5 days of training
Week 3 - 2 more days of training, 3 days on own
Week 4 & 5 - 2 full weeks on own
Week 6 - My first 2 days will be at Front Desk, then I'll finally start my Concierge training. This is lucky though, you are moved onto Concierge once a class is available and originally I wasn't support to start until Week 8, but someone dropped an earlier class so I was able to get in!

Ahh, you have my dream role!! I'm planning to apply for Fall 2013 and that would be my ideal! Love the Grand Floridian so so much!!

Devux 04-18-2012 08:15 PM

Actually I do have a question for anyone who could answer it.

How are the hours working Concierge or Hospitality in General. Would I be able to balance a class on top of working?

figmentfan6 04-18-2012 09:10 PM

Quote:

Originally Posted by Devux (Post 44633022)
Actually I do have a question for anyone who could answer it.

How are the hours working Concierge or Hospitality in General. Would I be able to balance a class on top of working?

CP class or school class? The hours for Hospitality range from starting around 5 am to ending at 2 am. Concierge desks are only open from 7am-10pm, so you won't be working earlier than 6:45 am or later than 10:30 pm. You'll have between 6-8 hours a day and will work 4-5 days a week (during slow season I had a few weeks where I had three days off). If it's a class with a set time and it's not a CP class, I would highly recommend against it. If it's an online or CP class, go for it!

Devux 04-20-2012 10:29 PM

Quote:

Originally Posted by figmentfan6 (Post 44633557)
CP class or school class? The hours for Hospitality range from starting around 5 am to ending at 2 am. Concierge desks are only open from 7am-10pm, so you won't be working earlier than 6:45 am or later than 10:30 pm. You'll have between 6-8 hours a day and will work 4-5 days a week (during slow season I had a few weeks where I had three days off). If it's a class with a set time and it's not a CP class, I would highly recommend against it. If it's an online or CP class, go for it!

Thank you so much! That's extremely helpful :)

figmentfan6 04-20-2012 10:46 PM

Quote:

Originally Posted by Devux (Post 44652813)
Thank you so much! That's extremely helpful :)

Anytime! I loved being a concierge CP and love telling people all about it! Feel free to ask any other questions that might spring to mind! :goodvibes

wov305 04-21-2012 09:45 PM

Hi, I just wanted to chime in with any helpful info for you. I did my first CP program in Spring of 2008. I started out in front desk and then requested training for Concierge. Up until then the only Cp's allowed to train were International CPs so my managers were a little reluctant to let me try, but I am glad to see that they now make it a part of the CP work choices. I have to say it is one of the most fulfilling roles I ever had at Disney. If you enjoy event planning at all then you will love this.I did a lot of ticket sales and dinner reservations but think of it also as having a hand in planning someones vacation. Sometimes guests come to the desk as a completely blank slate as to what they want to do on their stay with you and you get to have a hand in filling in the blank spaces on the canvas that is their Disney experience. Ok, I will get off my soap box now but if you have any questions for me feel free to ask.

WDWisMyLaughingPlace 04-21-2012 10:14 PM

Hi! I'm a Fall 2013 hopeful in my third year of my undergrad, and I'm just going to throw these questions out to everyone!

I'm very very interested in the concierge role, but I have heard that it is an extremely competitive position to land, and most often given to International CPs. How true is this?

I think that the concierge role would be a great fit for me because I have soo much knowledge about the parks, hotels, dining, tickets, etc. and I absolutely love planning Disney vacations (for myself and, of course, other people as well!!).

My concern is that I currently do not have experience in hospitality or event planning and I do not expect to have any job experience in those areas before I apply for the CP. I attend a small university that does not offer degrees or courses in Hospitality management or related fields. Will that hinder my chances of landing a role in Hospitality?

While I do not have experience in Hospitality, I have worked in Marketing and I am very proficient on the computer. I'm also extremely interested in the field of Hospitality and event planning and would love to use the CP as a way of gaining hands-on experience. I haven't had any previous job experience in event planning either, but I have planned non-job related events among friends and family, which I really enjoyed doing, and would love to do that type of work for Disney!

Is having a great interest in the field enough to qualify me for the position or do they want to see previous work experience?

Thanks!! :)

Cais 04-21-2012 10:48 PM

Personally, despite the fact that a recruiter has told me they hold Hospitality and Concierge positions for folks with a background in Hospitality (either through their major or work experience), I'll be going this Fall Advantage season as a Concierge. It is my second program, but my first one was Attractions at Magic Kingdom. I don't have any hospitality or hotel experience and it didn't stop me from getting accepted in the first wave. If you know what you want to do and you can articulate that to your recruiter during the phone interview then you have a shot at anything. I had talked to a friend of mine that had done concierge, and I had prepared for the question "What do you think the role of a concierge is?", which is the one they ended up asking me.

Devux 04-21-2012 10:48 PM

Quote:

Originally Posted by WDWisMyLaughingPlace (Post 44660664)
Hi! I'm a Fall 2013 hopeful in my third year of my undergrad, and I'm just going to throw these questions out to everyone!

I'm very very interested in the concierge role, but I have heard that it is an extremely competitive position to land, and most often given to International CPs. How true is this?

I think that the concierge role would be a great fit for me because I have soo much knowledge about the parks, hotels, dining, tickets, etc. and I absolutely love planning Disney vacations (for myself and, of course, other people as well!!).

My concern is that I currently do not have experience in hospitality or event planning and I do not expect to have any job experience in those areas before I apply for the CP. I attend a small university that does not offer degrees or courses in Hospitality management or related fields. Will that hinder my chances of landing a role in Hospitality?

While I do not have experience in Hospitality, I have worked in Marketing and I am very proficient on the computer. I'm also extremely interested in the field of Hospitality and event planning and would love to use the CP as a way of gaining hands-on experience. I haven't had any previous job experience in event planning either, but I have planned non-job related events among friends and family, which I really enjoyed doing, and would love to do that type of work for Disney!

Is having a great interest in the field enough to qualify me for the position or do they want to see previous work experience?

Thanks!! :)

Hey! I can tell you a little bit about what I heard before I applied on the role. From what I know they tend to chose those whom are Hospitality majors, alumni or mostly international students, however there have been exceptions to this rule. Now, the fact that your university does not have any Hospitality classes should not matter. I go to a community college that does not have any Hospitality program and I got in. Now I do have experience in Cruise Line Check ins, so that may have a little more pull then your average.

I really think it depends on your interviewer and how passionate you seem about learning the aspects of guest service since disney is top in its field

But you really seem like you'd be a great fit :)


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