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SeaSpray 09-09-2008 04:27 PM

The *NEW* Polynesian Resort FAQ thread - *SEPT 2008*

You will find general resort information here in the first post, and I will continuously place links to different posts with pictures and comments about the various longhouses, restaurants, etc.

So, sit back, relax, envision a tropical ambience, pretend your bottle of spring water is a Lapu-Lapu and enjoy this thread!!


Soak up the sun at Walt Disney World's Polynesian Resort! The Polynesian celebrates the tranquil spirit and picturesque splendor of the South Seas islands, and is conveniently located in the Magic Kingdom area. The Magic Kingdom park is just a short, pleasant boat ride away...

The main building of the Polynesian Resort is the Great Ceremonial House. It's a 2-story building which contains check-in; lobby concierge (available to all guests of the resort); Trader Jack's merchandise shop containing gifts, toys, and a pin-trading cart; Bou-Tiki which offers resort logo merchandise, gifts, tropical clothing, swimwear, jewelry, and accessories; Samoa Snacks which offers sundries, film, newspapers, magazines, stamps, liquors, wine, beer, and snacks; The Kona Cafe restaurant, 'Ohana restaurant, the Tambu Lounge, the Kona Coffee bar, and Captain Cook's quick-service counter cafe'. Children's activities are frequently held inside the GCH as well.

The centerpiece of the Great Ceremonial House is a waterfall that reaches over 2 stories high:

Guest rooms are located within various "longhouses", each named after a different island in the South Pacific: Tonga (contains only suites), Aotearoa, Fiji, Tuvalu, Rarotonga, Niue, Samoa, Hawaii (contains only concierge/club level rooms), Tokelau, Rapa Nui, and Tahiti. Scroll down for DIS-reader reviews of each longhouse.

Room Features:

Rooms are available with two queen-size beds (available with sofa bed); king-size beds available in suites
Disabled accessible rooms available
Irons, ironing boards, and hairdryers in each room
In-room coffee makers and refrigerators available at no charge
Pak-n-Play Cribs available upon request
In-room safes
Disney Channel and ESPN
Newspaper delivery
High-speed Internet access (additional fee applies)

All guests rooms (except suites) have 2 queen beds plus a day bed and were recently refurbished, and look like this:

Magic Kingdom-view rooms (separate booking category) offer a spectacular view of the Seven Seas Lagoon and the Magic Kingdom, right from your room:

The feature pool is called the Nanea Volcano pool and was completed in 2001. It's a "zero-depth entry" pool which means that you can walk right in without any steps or ladder. It features a grotto slide and a children's water play area. Life jackets are provided to resort guests for no charge.

The Nanea Volcano Pool offers one of the best experiences on all Disney property; the ability to swim while watching the fireworks over the castle, every night....

This thread is a work-in-progress! I'll be continuously adding to it, and I hope that all of you who love the Polynesian Resort, and those of you who are considering a stay at this tropical Disney paradise, will contribute to this thread!!!

Map of the Polynesian (thanks to Johnsonet!):

Restaurant Information:

Kona Cafe posts:


Tonga Toast and The Big Kahuna - breakfast review with pics!

My personal favorite breakfast ~ Pineapple Macadamia Nut Pancakes:

Kona Island:

'Ohana - Character breakfast:

'Ohana - dinner:

Captain Cook's (pictures and pic of menu board)



Concierge/Club Level posts:

Current menu for concierge evening food offerings:

Daily Activites, Guest Services, and other Resort Information posts:

Mikala Canoe Club (Marina - boat rental info):

Transportation Information:

Pool, Beach, and various Outdoor pics:

Guest Rooms:

Internet connectivity at the Polynesian:

Laundry and Dry Cleaning Price List:

"But is the Polynesian REALLY WORTH IT????" :scratchin
Click here to read what your fellow DISers have to say about this subject!

How hot and crowded is the Polynesian in the summer???
Some DISers share their summer-time experiences:

Follow the adventures of DISer "huntconn" as he posts LIVE from the Polynesian! July 2008

Read what other DISers have to say about the location/longhouse they stayed in!

Longhouse Reviews Index:

Accessible Room in the Hawaii building

Hawaii (Club Level/Concierge Level)




Rapa Nui
This post shows a "parking lot" & monorail view:







Please note: All information contained in my posts are either from my own first-hand experience from my several stays at the Polynesian; are my own pictures; and/or is information taken directly from the Official WDW website, and from the "Island Palm Press" newletter (the resort's newsletter that is given to every guest at check-in). And a BIG "MAHALO!" to those who have posted pics and reviews that I've linked to, in the above index. I try to give out correct, accurate information to the best of my knowledge, as does everyone else here on the DIS. I hope you enjoy this thread, but please keep in mind that personal tastes, opinions, and experiences can and do vary. Mahalo!

SeaSpray 09-09-2008 04:28 PM

General Resort & Recreation Information
This information has been taken directly from the "Island Palm Press"; the Polynesian's official newsletter (updated May 2008).

Disney's Polynesian Resort - telephone number: 407-824-2000

Check-in: Check-in is after 3:00pm. For early travelers, every effort will be made to get you settled in as soon as possible.

Check-out: Check-out time is before 11am. Express check-out is available to guests using their VISA, MasterCard, American Express, Discover, DinersClub, and JCB cards. Please inquire at the Front Desk or dial "Front Desk".

ATM: ATM machines are available in the main lobby of the resort.

First Aid: For all emergencies, Dial 911. In-room medical care services are also available. Dial "Front Desk" for assistance. For your safety, special containers are provided, upon request by Housekeeping, for disposal of hypodermic needles and razor blades. Please Dial "Housekeeping" to request a Sharps container. No charge.

Housekeeping: For special services including bed rails, extra pillows and blankets, baby cribs, extra hangers, towels, specific cleaning time requests, or any sundry items you may require, Dial "Housekeeping/Maintenance" on your inroom phone.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~

Moana Mickey's Fun Hut: A family game room and arcade featuring the latest in arcade entertainment. Open 24 hours daily. Resort ID Card required for entrance between 5pm and 7am.

Electrical Water Pageant: See this dazzling, lighted, musical procession nightly on Seven Seas Lagoon at 9pm. (May be cancelled due to inclement weather).

Jogging: A 1.5 mile jogging trail is offered at WDW resort. Maps are available at the Lobby Concierge Desk on the first floor of the Great Ceremonial House.

Neverland Club: Offers supervised Peter Pan-themed dinner buffet for children ages 4 to 12. Activities include free arcade games, Disney Classic Movies, and arts & crafts. Hours of operation are 4pm to 12 midnight. Dinner is served between 6pm and 8pm. Touch "Dining Options" on your inroom phone for reservations.

Health Club & Spa: As a guest of Disney's Polynesian Resort, use of the Grand Floridian Health Club is at NO ADDITIONAL CHARGE. Massage & Spa services are also available by appointment (for additional charge). Dial "Message/Health Club" on your inroom phone.

Boat and Fishing Excursions at Mikala Canoe Club: Visit the Marina to experience a fun-filled aquatic environment! Enjoy the Sea Raycer, the SunTracker pontoon boat, surrey bike rentals, and cruises on the Seven Seas Lagoon.

For more information, dial "Recreation" on your inroom phone.

Swimming: Enjoy the two heated pools at the Polynesian resort. The Nanea Volcano pool is located on the beach, while the "Quiet" pool is located behind the Samoa and Hawaii longhouses. Coast Guard approved life jackets are provided. Pools are for the exclusive use of Disney's Polynesian Resort guests. Diaper-age children are required to wear swim diapers or rubber pants when using any pool at WDW resort. Swim Diapers are available in the merchandise shops.

Children's Water Play Area:

SeaSpray 09-09-2008 04:29 PM

Restaurant Information
Kona Cafe:
Breakfast: 7:30am - 11:15am
Lunch: 12 noon - 2:45pm
Dinner: 5pm - 9:45pm

Serving the "perfect cup", this family restaurant features American cuisine with subtle Asian flavors. Breakfast features the famous Tonga Toast. For lunch try the pot stickers and Pan Asian pasta. Dinner features crab cake appetizers, fresh fish selections, and prime rib. (SeaSpray wants to add that the Teriyaki beef served with pineapple/mango salsa is her favorite dinner at the Kona Cafe! :thumbsup2 ).
In addition, you can enjoy the fabulous desserts that are featured in the on-stage dessert bar. Kona Cafe is located on the second floor of the Great Ceremonial House. ADRs strongly recommended, especially for dinner. Dial "Dining Options" on your inroom phone.

Character Breakfast: 7:30am - 10:45am
Dinner (no characters): 5pm - 9:45pm

Mickey and Friends Character Breakfast:
Wake up to a family-style breakfast hosted by MICKEY MOUSE and his Disney character friends. Dial "Dining Options" on your inroom phone.

'Ohana means family in the Hawaiian language, and everything is served family-style in an all-you-care-to-eat setting. The centerpiece of 'Ohana is an 18-foot semi-circular fire pit where you can watch your food being grilled.

The family-style dinner features appetizers, vegetables, salads, and freshly grilled meats served on skewers.

Children's options available.

Tambu Lounge (located adjacent to 'Ohana):
Be a castaway at this cool tropical bar with a true island "hang loose" attitude featuring wild libation combinations.
1pm - 12 midnight
Appetizers are available from 5pm - 10pm.

From the Tambu Lounge:

Barefoot Pool Bar:
Open from noon to dusk, weather permitting.

Pina-coLAVAs from the Barefoot bar:

Captain Cook's:
A 24 hour walk-up counter cafe on the first floor of the Great Ceremonial House. Features egg sandwiches, bakery bar, hamburgers, pizza, cold sandwiches, salads, and snacks. Grill closes at 11pm

Private Dining:
Refer to the Room Service menu in your room. Available from 6:30am to 12 midnight. Dial "Dining Options".
Click here for Polynesian's Private Dining Menus:

SeaSpray 09-09-2008 04:35 PM

Transportation to and from the Polynesian Resort
The Polynesian Resort is one of only 3 resorts that is on the monorail. The one thing that makes the Polynesian "better" than the other 2 in regards to transportation is the fact that it's right next to the TTC (Ticket & Transportation Center), via a short walkway, which offers the monorail to Epcot, in addition of course to the monorail to the Magic Kingdom!

The Polynesian also offers a boat launch to the Magic Kingdom, which it shares with the Grand Floridian Resort:

SeaSpray 09-09-2008 04:36 PM

Guest Services
Airline check-in:
On your day of departure, you can check your luggage and receive your airline boarding pass right here at the Polynesian Resort's Airline Check-In Desk, located in the lobby.

If you are departing on a domestic flight from Orlando International Airport on participating carriers, you can check-in no less than 3 hours prior to your scheduled departure flight time (flight delays do not extend the check-in time). For more details, please visit the Resort Airline Check-In Desk.

Disney's Magical Express:
If you are utilizing this service and would like assistance transporting your luggage to the motor coach departure location, please contact Bell Services.

A selection of grocery items is available at the Samoa Snacks located on the second floor and at Captain Cook's on the first floor of the Great Ceremonial House.

Ice machines are located on every floor of each longhouse.

Internet Service:
High speed internet access is available in every guest room. Consult the information sheet in your room for details.

Laundry and Dry Cleaning:
Laundry bags and laundry lists are located in the closet. For same-day service, laundry will be picked up from your room. Dial "Housekeeping/Maintenance" on your inroom phone by 9am for pick-up. It will be returned after 7pm.
Coin-operated washers and dryers are located next to the Neverland Club. Vending machines offer laundry detergent.

Lost and Found:
For assistance, stop by the Lobby Concierge Desk located in the lobby, or call "Housekeeping/Maintenance" on your inroom phone.

Luggage Assistance:
Luggage assistance is available through Bell Services. Dial "Luggage/Valet Service" on your inroom phone. Gratuity not included.

Mail drop-off, express mail service and shipping is available at the Front Desk. Stamps are available at News From Polynesian. Dial Front Desk for information.

If you do not wish to be disturbed while in your room, please place the "Privacy Please" sign outside your door and bolt the special lock to exclude all keys.

Taxi Service:
Dial 407-422-2222

Valet Parking:
For assistance with your vehicle, dial "Luggage/Valet Service" on your inroom phone. Please have your valet receipt available. Gratuity not included.

Key-operated wall safes are located in every guest room. Safekeeping boxes are also available at the Front Desk.

Facsimile (FAX):
For your convenience, facsimile services are available at the Lobby Concierge desk. Service charges for incoming and outgoing facsimiles will be applied. For incoming facsimiles, Disney's Polynesian Resort facsimile number is 407-824-3174.

SeaSpray 09-09-2008 04:37 PM

Polynesian Resort Daily Activity Schedule

Here is a list of scheduled activities; as always, these are subject to change, so be sure to check the schedule when you arrive at the resort!

The activities are listed by day of the week (the Hawaiian name of the week is in parenthesis!)

SUNDAY (la'pule):
12pm - 2pm: Arts & Crafts in the Great Ceremonial House at Keiki Korner

MONDAY (po'akahi):
12pm - 2pm: Arts & Crafts in the Great Ceremonial House at Keiki Korner
3pm: Pool games at the Nanea Volcano Pool
3:45pm: Yaka Dula Keiki Hula at the front of the lobby

TUESDAY (po'alua):
12pm - 2pm: Arts & Crafts in the Great Ceremonial House at Keiki Korner
1pm: Plush demonstration
3pm: Pool games at the Nanea Volcano Pool
3:45pm: Yaka Dula Keiki Hula at the front of the lobby
6pm: Torch Lighting Ceremony; outside at the Great Ceremonial House

WEDNESDAY (po'akolu):
12pm - 2pm: Arts & Crafts in the Great Ceremonial House at Keiki Korner
3:45pm: Yaka Dula Keiki Hula at the front of the lobby
6pm: Torch Lighting Ceremony; outside at the Great Ceremonial House

THURSDAY (po'aha):
12pm - 2pm: Arts & Crafts in the Great Ceremonial House at Keiki Korner
1pm: Plush demonstration
3pm: Pool games at the Nanea Volcano Pool
3:45pm: Yaka Dula Keiki Hula at the front of the lobby
6pm: Torch Lighting Ceremony; outside at the Great Ceremonial House

FRIDAY (po'alima):
12pm - 2pm: Arts & Crafts in the Great Ceremonial House at Keiki Korner
3:45pm: Yaka Dula Keiki Hula at the front of the lobby
6pm: Torch Lighting Ceremony; outside at the Great Ceremonial House

SATURDAY (po'aono):
10am: Hula-Dancing: Join us in the Great Ceremonial House
11am - 1pm: Ho'olaulea (Open House) Held every third Saturday of the month
12pm - 2pm: Arts & Crafts in the Great Ceremonial House at Keiki Korner
3pm: Pool games at the Nanea Volcano Pool
3:45pm: Yaka Dula Keiki Hula at the front of the lobby
6pm: Torch Lighting Ceremony; outside at the Great Ceremonial House

SeaSpray 09-09-2008 04:38 PM

Map of the Polynesian Resort - Photo courtesy of Johnsonet!

SeaSpray 09-09-2008 04:38 PM

Coming soon to a post near you: Polynesian Resort pics and info :)

SeaSpray 09-09-2008 04:39 PM

Place holder for resort info!

DLo 09-09-2008 04:56 PM

I wanted to try and be the first to reply. I have been lurking on the other thread. Looking forward to my Nov. trip to the Poly!! I'me sure I'll be asking questions as my trip gets closer. I will post pictures when I get back.

Thanks for all your hard work putting this together!!

Tess 09-09-2008 05:28 PM

Wow. . .
That didn't take long--I'm here.

NikkiLovesWDW! 09-09-2008 06:08 PM

I'm here, I'm here!! I think I posted once or twice on the old one and had been lurking. I stayed at the Poly once in '94 and can't wait to go back in July for our honeymoon! But don't tell DFi...he thinks we're staying at the WL! SURPRISE!! I've been reading everything I can about the Poly so thanks for this thread!! :thumbsup2

Little Bit 09-09-2008 06:21 PM


Me&3 09-09-2008 06:29 PM

WOW another thread boy do we all have alot to say:lmao: . I can't wait :goodvibes

Tonyspad 09-09-2008 06:32 PM

I'm IN :goodvibes
I was just able to grab a AAA rate for our April stay in Hawaii

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