I used Tony in January 2014 for my first Universal trip (previously always went to Disney and used ME- we are now Universal converts!). He was AWESOME! He truly enjoys what he does and interacts with everyone so well. Extremely courteous and helpful. We are headed back in November and I've already messaged him my flight into. I'm actually really looking forward to the ride to and from (wellll, to moreso.... for obvious reasons!) the resort to chat with him. I can't recommend him enough.