Last year we used Orlando Stroller and they were great, so we used them again this year and I wasn't as impressed. They didn't include the little cooler bag (helpful to pack a couple bottles of water for the park) and the stroller was pretty worn, and I had difficulty folding at one point which I attribute to the obvious use and condition of the stroller. They did respond to my email about the missing bag and left one at Bell Services for us. If we rent again, I would probably try Kingdom strollers or another company. Kingdom Strollers seem to have fresher/better condition strollers from what I observed in passing in the park. I actually feel bad, because I had recommended them on this board prior to my trip this year (Jan/Feb2016) and someone else may have had a ho hum experience due to my recommendation. Sorry.