I arrived home Tuesday night after delayed flights, so there will be a longer more coherent summary over the weekend.
But I did not want to leave it any longer to report that unfortunately the "Mystical Spirits of the Blue Bayou" event I was looking forward to so much (and had a devil of a time getting in) was an utter and complete disaster.
They had sent an e-mail requesting a food order. Fine, so I did. Upon check in: wrong food order, my allergy list had disappeared. I corrected them, was assured food would be changed, all fine and dandy. Went off to Toontown. Came back to check in. Was taken to waterside table a little further behind than I was hoping... then again it had taken me time to get booked and if they went in that order I guess that was understandable.
CM shows up: again, wrong food order. I ask for another correction - I was really looking forward to that chocolate creme brulee, and seriously, there were only two desserts to choose from. How hard can it be?
Second CM shows up... different food order, again wrong. At that point I was already close to start beating my head against the table. That guy figured out they had placed me at the wrong table apparently. Table move. Closer to the stage, so fine with me.
Third CM... another food order. Guess what? All WRONG dishes, all stuff I was allergic too, and the name on the order so wasn't even close to mine. I was actually contemplating not eating at that point cause I was beginning to have severe concerns if my food was safe. They fixed the starter and the main dish in the end, but I never got my chocolate creme brulee.
The Cadaver Dans did a little show which was cool, and then came Facilier. His singing was very much a highlight. But when he did finally come out to mingle he promptly skipped my table and never came back. I tried to get a CMs attention, finally found someone who assured me he would be back, supposedly they told him. Umm... no, I watched him because I had had experience enough from Paris and no one ever went up to him. That woman told me three times she had spoken to him when she never even got close to him. In the end he promptly walked past my table and I had to screech throughout the restaurant that he skipped me, asking to come back.
The Pirates doing their little skit were neat, the Bayou Belles (Facilier's "brides") were handing out some beads. They then pretty much tossed us out for the fireworks. I tried to find a manager to complain, so I ended up at the end of the crowd. We were given that art print and a piece of chocolate which I even seem to have lost in the melee.
Fireworks seating. As it has been suggested before: yes, about half of the seating is behind the Partners Statue. I was in the second to last row in the end. An absolute and complete joke. Even without the people sticking up iPads I would have had a horrible view. The "view" I had now was so bad that I was in tears before the show ended. Having wasted an evening that could have been fun and paying $ 200 for one of the most horrible nights I ever had at Disney makes you react that way. For the record, we watched the fireworks again two days later from Jack Sparrow's line and had a 1000x better view.
I ended up going to City Hall. They wrote down my complaint, told me if I wanted anything done I needed to go to Blue Bayou immediately. I asked them twice if they were sure as I was pretty sure the place would be closed. Nope, go there and speak to manager. Of course place was closed.
I went back the next morning, asked to speak to manager. New CM is sent out, I lay down my story... and am being told "wait a moment please, I have to get you a manager." At that point I seriously was mentally pricing a Harry Potter themed vacation for next year cause we had reached the "way below ridiculous" level. Another woman showed up, I again explained what happened and told her I wanted a refund. The first time I ever demanded a refund at Disney, and it had to be for one of the events I had been looking forward to most in the last few years.
This woman took down my details, told me this had to go through Special Events and they'd contact me within 48 hours. I even left two cell phone numbers of US friends as backup in case they couldn't reach my German cell for some reason. As of today: no reaction whatsoever. So: we're now even adding insult to the injury.
I will mention that she asked for "a chance to make this right" and they would have let me in for free again Wednesday, and my friend who was with me too. But we are both avid character fans and wasting another party night was not even a remote possibility. It's not that I could have come again the week after.
I've now called again and also sent e-mails... guess I will have to go to Visa in the end.
EDIT: After I read some pages worth now... the desserts for the event have definitely changed. The Creme Brulee now looks like Creme Brulee, and the other Dessert comes in a green coating now looking like a Bundt Cake. Will post pictures when I can.