Before reservations were online, it would take me an excruciatingly long seven minutes to call MS, make a room reservation, buy tickets, add room requests, and later add a week of restaurant reservations. Now I can do all that online in record speed that seldom exceeds four hours and, when doing so, get the benefit of twidling my thumbs while waiting forever for a page to come up because Disney has never devoted enough bandwidth to its sites to handle the traffic (apparently based on the theory that no one actually does anything online), and also have the additional privilege of being able to read, and verify that I have read, for each and every restaurant reservation and room reservation, a two page long legal disclaimer that I was inexcusably deprived of when previously using the phone. Because it is so much easier and quicker to do most things online (and because DVD apparently fired everyone who could actually answer a phone), I do most everything online now. I still have to call for some things such as to do discounted Hoop Dee Doo reservations, to modify a room reservation at 7 months out, and to make reservations when the site is, as it often is, not working correctly or at all (e.g., does anyone ever get online the 180 days "plus ten," or shorter length of trip, for restaurant reservations with a DVC room reservation?).