1) As I have stated in MANY postings, if people do not ask for something special, I frequently give it out.
2) As a Concierge, we have lots of "special" powers and can grant Pixie Dust.
3) I have been known to give away, at Disney expense,
. . . major room upgrades,
. . . fruit baskets (LOTS of these),
. . . wine & cheese baskets (more than I can count - although I am sure WDW does),
. . . fast passes.
4) It all depends upon how you act toward us and the mood we are in at that time.
5) Of course, there are those guests for whom I would do absolutely nothing involving personal initiative.
NOTE: I seldom get a second glance from managers when I request Freebies (which they must approve). I get more Fantastic comments from guests and other CM's than any other Concierge at my two resorts, so they trust my opinion. OR, they just get tired of my requests and pleadings.