Why hasn't Disney improved deluxe counter service?

I have to say that I agree. We've stayed at Poly, BC, Yacht Club and AKL. Many times we enjoyed the table service offerings but there were times that we were either short on time or just too tired for a sit down meal. Having a better selection of QS would have been welcomed. I don't think a food court is the answer but a QS facility with a decent selection at each resort would be nice.
 
Why settle for adequate when they could be excellent?
Why would Disney provide excellent when adequate will do?

Disney is a business. Their primary goal is to make money. Businesses don't make money by spending more than they need to to keep their customers - they do it by fining the balance that gives them maximum profit for as little money as possible.
 
I agree, i really like the AKL but am not a fan of Mara. Thus why on this trip we are only staying there 2 nights for the atmosphere and moving to Contemporary where we can have a lot of QS options along the monorail. We are a family who loves to sit down for breakfast every morning around 10am get to the parks a little later and then enjoy the evening with a qs meal for dinner.
 


Don't forget about concierge! We have done that a handful of times while at the deluxe resorts, and once you have access to the concierge lounge, there isn't a need to stop at the QS at the resort. The concierge at AKL was absolutely amazing, and the offerings were plentiful and always hit the spot. Boardwalk concierge also put on a great breakfast!
 


I agree, i really like the AKL but am not a fan of Mara. Thus why on this trip we are only staying there 2 nights for the atmosphere and moving to Contemporary where we can have a lot of QS options along the monorail. We are a family who loves to sit down for breakfast every morning around 10am get to the parks a little later and then enjoy the evening with a qs meal for dinner.

I'm thinking that staying at a monorail resort is going to be our "compromise" to start staying at Deluxe resorts....

Don't forget about concierge! We have done that a handful of times while at the deluxe resorts, and once you have access to the concierge lounge, there isn't a need to stop at the QS at the resort. The concierge at AKL was absolutely amazing, and the offerings were plentiful and always hit the spot. Boardwalk concierge also put on a great breakfast!

....or this -- we'll stay in a Club level room.
 
Actually, I think to put it better (though thanks for the likes ;)): I'm certainly not opposed to the Deluxe resorts expanding menus/making wait times less of a pain. I've eaten at Captain Cook's many times and I believe the Mara and then the one at the Contemporary as well as the one at GF once (as well as the one at the Beach/Yacht, but, well- I'll get in to that). I do appreciate, especially at the Mara, that some pains are taken to stick to the theme: the fact that there are some African inspired dishes on the menu is great, and I believe that when we did eat there we quite enjoyed them.

I also do think that something needs to be done about the mess of the Epcot resorts. While not everyone is on the Dining Plan (I'm usually not!), a lot of people are, which leaves the Swalfin unavailable. That leaves that tiny little shop that has some food in the back (that used to have great gelato, actually, but that sadly went away) in the Beach Club which... well, to be blunt, is basically 'here's a few sandwiches and pastries that have been sitting in the box for five years' and Boardwalk bakery which is ridiculously crowded and has a menu that keeps getting smaller and smaller. Expanding that would be good.

But an actual food court at at a Deluxe hotel? No, I don't stay at them, but I'm kind of icked at the thought. What ridiculously expensive (far more then it should be, in my opinion) hotel has a food court? I already think the Contemporary's counter service seems out of place (although the Contemporary is, while always a classic, one of the least well themed hotels in my probably about to get shot for my opinion). Walking in to the Grand Floridian and seeing a food court would break the 'Disney Magic', while walking in to All Star Sports and seeing one is just sort of 'Meh'.

Here's the thing, though: I have eaten at that food court. And, to be blunt: the food is just not that good. The attempts at trying the make your own pasta/make your own salad are getting better, but for the most part what you're eating tastes like it just stopped being frozen before being overcooked and having a bundle of salt dumped on it with no other seasonings. Food courts are not exactly 'YAY WHAT GREAT FOOD'. What they are are convenient.

And what is even more convenient? Room service. (Or the club level, as people much more lucky/good with money/rich/in touch with rich people/having sense to remember things then me have mentioned.) And, not to be blunt, if you have the money to stay at the Grand Floridian, you probably have the money to order room service if you wish (or, uh, stay at said club level). If it's a long night, and your kid is tired, and your significant other is giving you irritated looks and you're about to get a long lecture and you just want food NOWWWW: believe me, the last thing you want to do is be in line at a food court. Stations! People butting in lines! No trays! No drinks! No seats! No lid covers! Drink machine dead yet again! Huge, huge ridiculous lines at the cash registers that are getting corrupted with the lines for the various stations so no one knows whats what! It can get crazy.

What you probably want is to quietly go to your room, order room service, get the kid happyish and the significant other no longer glaring, and chill out in front of whatever Disney Movie of the day is while someone brings your food in what is probably actually less time then it would have taken if you waited in the separate lines for everyone's food, waited for a cash register, then waited for a seat. Because walking through food courts at prime time, let me tell you, those places are *crazy*.
 
I nearly chose POR over WL because of this issue, so I assume at least a few other people factor it into their thoughts, the size & speed of QS service also features in a lot of Tripadvisor reviews of Wilderness Lodge. Also I am more likely to spend $10 on a breakfast if there is a nice place to eat it and it is served quickly, otherwise I may grab a snack or skip breakfast, so there would be some increase in revenue if they can serve more people quicker.

See and this is the opposite of why we chose YC over POR... we wanted TS and don't like food courts.
 
I think they have food court for people who just arrive or land and want to eat now. It's easy, it's convenient.
 
Well, the only thing "deluxe" about a Disney hotel is pricing. The room and service are generally not as good as a downtown Marriott. But if they want a deluxe experience I should be able to walk into the restaurant for breakfast whenever I want, just like I can at the Four Seasons. Until then they need to provide decent alternatives.
 
Honestly, as a deluxe patron, the idea of a food court is a nightmare and would not be viewed as an improvement. We book deluxe because we don't like the rowdy noise and hustle of a food court. I think this is why Disney has so many options, so something appeals to everyone. We like the laid back quiet pace of the deluxe resorts. And we aren't swimming in money. We are average lower middle class people who just enjoy taking a break at the deluxe resorts. We skimp a lot in every day life and luxeries to be able to afford our vacations. We have found the QS good enough, but we often eat QS at the parks and a TS dinner, rarely do we even eat AT our resort.
 
We stay at DVC, usually villas that were added onto the deluxe resorts (actually at BWV now and moving to BLT tomorrow). I don't care about counter service and wouldn't use a food court. To me, counter service is for at the parks--we don't like to overplan, so we do a few CS meals to keep our options open. I would rather either cook dinner in our villa or go out to a TS meal if we are going to eat anywhere near our room.

While I think it would be a nice addition for other people, I think the reason Disney doesn't improve their CS is that many guests think like me--TS/room service for people in the hotel, and TS/cooking for people in DVC. As long as they can fill rooms with the status quo, there is no incentive to change.
 
The vast majority of people who stay in deluxe resorts do so simply because they want to. They don't care about cost or convenience. They stay at deluxe resorts for far less practical reasons: they like the feeling of luxury, or they have always dreamed of staying there, or it's were they always stayed as children, or they want to stay somewhere new, or they want to see Cinderella Castle from their room, or because they're resort snobs and think staying at a value resort is beneath them. We make our choices based on emotion, not logic. Disney is well aware of that.

I am guessing by your comments that you do not stay at deluxe resorts. That might work for you, but for us, it just doesn't. While we are now DVC members, prior to that, we also chose to stay at a deluxe resort. We did that based on convenience, we had young children in a stroller and wanted to be on the monorail. We also like that the restaurants we chose to eat at were either at our resort or a monorail ride away. We do not care that we can see the castle, or that we dreamed of staying there. When on vacation, we enjoy the resort as much as the parks, so being at a deluxe resort is part of that experience. If we planned to spend our entire vacation at the theme parks and only sleep in our room, then a moderate or value would make sense for us. But based on our vacation style it just doesn't. To determine that everyone that stays at deluxe because we simply want to, or that we think other choices are beneath them may be your opinion, but certainly does not apply to our family and I don't think it applies to the majority of deluxe resort guests.
 
I guess I'm not in my right mind then, :crazy: because the lack of quick service options at Deluxe resorts prevents me from booking them.

You are welcome to your opinions and base your stays on whatever suits your needs. I do like the quick service at POR and do enjoy staying there but since I usually grab a QS. Meal at my hotel once or twice I wouldn't base my stay on that. Assuming its budget that is impacting your dining it would make sense to stay at moderates or value. If it's not budget and you are looking for other dining options I would recommend the lounges at the Deluxe if you want something more than chicken fingers or the wave at the contemporary, or the Grand Floridian Cafe, or the Kona cafe. Any of those for breakfast will give you a step up. For dinner there can be some less expensive options.

Another reason for the lack of food options at QS in Deluxe hotels may also be due to less rooms at them vs most mod's or values and more full service resturants and lounges. That means less foot traffic in the QS, so a simpler smaller menu makes sense.
 
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A lot of people state they wouldn't want a food court, but it doesn't have to be a food court, just better quality and speed of service would be a good start.

Wolfgang Puck Express at DTD is quick service but still offers great pizza and rotisserie chicken served on china plates. Just offering something closer to Worlfgang Puck Express would be a start, improving the quality and offering to bring to your table items that take more than five minutes to serve.
 
Why hasn't Disney enlarged the quick service areas and turned them into food courts?
It's simple: they don't have to.

1) Yep.
2) People have yet come to realize that Disney DOES NOTHING if it doesn't show a fat return-on-investment ("ROI").
3) Adding a food court in a deluxe does not bring in more revenue.
4) Why sell a cheap meal (usually breakfast or late-night), when you get bigger bucks from Counter Service?
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NOTE: I can remember the first few WDW trips, when I used to positively marvel at all the extras Disney gave guests.
 
Having a decent breakfast option that you don't have to book MONTHS in advance should be a BASIC for a "Deluxe" resort.

(ANd I no longer stay in Deluxe resorts at Disney due to the feeling of being ripped off I can no longer ignore. The pricing is so far out of line with the rest of the experience that I just think I am being ripped off!)
 

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