Unbelievable! I would be screaming and bawling by that point! The customer service seems completely inadequate. Why the burden was on you when it was all their own company's fault?!? I am not as organized as you, so I probably wouldn't have been able to get what I paid for in this case. I hope this was the end of your troubles but I still have trepidation for you!
Wow, holy inappropriate handling of the situation by NCL. I hope you have your feedback email already written up and sent!
Jill in CO
Wow, Jen! I would also have been flaming mad!!! I'm REALLY big about customer service and hate that they put the burden on you. So far, I'm not impressed with NCL's treatment toward you. Let's see how things go next post! Amy
And this is CONCIERGE? What would have happened if you were a "peon"? What would have happened if your friends were not such rockstars I wonder. I love that Skip was calm and taking it in stride - speaks volumes for you, way to handle it!
I gotta say, I love that Claire had on her DCL lanyard...
I too applaud your restraint when dealing with your check in issues, especially since you booked yourself. I'd have been hotter than cheap fireworks.
So sorry to hear that things didn't start out so good for you. I would definitely be freaking out. I sure hope things got better soon.
This is why I print everything out (like you did & usually I leave it at home too!!!)
I would've been in tears though as I don't handle confrontation well. Waiting to see what happened next.
Even though I am supposed to get email notifications when you post, I am not getting them. I want the old Dis back so I can keep up with my subscriptions. Anyway, I'm all caught up.
The pictures in the market are really cool. Did it smell? I would think that the fish out like that would make fora stinky place. LOL
Speaking of cool....the glass display (Can't remember the name) is the coolest! Even though I'm not into that kind of stuff, I would have liked to see that. It's nice that you and Claire were able to enjoy Seattle before boarding the ship.
I would have been freaking the heck out over the issues during the ship check-in process. In my opinion, you handled it very very well.
Well you certainly have more patience than me, I would have gone insane on that woman! Why was she doubting you so much? Clearly you know what you are doing
I can't believe that you had that issue, I would have been fuming.
Looks like a nice lunch so far at least.
I LOVED that vanilla Ice Cream when we were on the Gem.
Oh my gosh I would be spitting mad. I have knots in my stomach just reading this. I really REALLY hope it was sorted out once she received all those emails. Oy!!!
I can't believe she was making YOU jump through all those hopes to prove info the HER company had sent! You handled it beautifully tho. Can't wait to read more
You must be a scrapbooker with all the awesome photos you take.
Loved the shot with Mount Rainier in the background. So beautiful.
So are you saying all those police motorcycles weren't there to escort you to your ship?
I'm impressed with how you kept your cool over all the trouble with your reservation. "Well, your travel agent must have made a mistake." So did you just want to smack her for that?
I'm not sure I would handle the stress like you have!!! I will have to take note to print EVERYTHING out and make sure its with all the documents I need to bring with me. I dont handle stress like this at all!
Finally caught up
Loved all your Chihuly pics
I didn't even know they had that in Seattle, I would love to see it one day. Obviously a fan from his work on the classic ships
We happened to be driving right in front of the Bellagio when they were setting off the fireworks during their grand opening, which was 2 days before we got married. While I am not a fan of that hotel, I do love his work in the lobby
He also has another gallery at City Center, Las Vegas. Last time I was in Vegas I stayed at the Aria, right next door but the timing was never good so gotta go back to see it
I have to laugh (and slap, if he were my husband!) at Skip at some of the things he does
Like how he just wandered off and ended up going for a sit-down meal all by himself Who does that???
As for the NCL stuff...ugh. I still can't believe that happened to you
And them trying to blame it on your TA??? That makes me so mad because if this was your client, they would then assume that this was all your fault! I hope you stated how upsetting that was in your letter about them blaming this on the TA for no apparent reason!!
I'm just sad that you were treated so badly and that you had to PROVE to them that you belonged there and that you had all those perks instead of them believing you. They should have rolled out the red carpet for you once they confirmed your reservation instead of making you feel like crap.
You obviously chose the classy way to respond, not sure many people would have! But so sad that you had to go through that in the first place and because of it, you didn't get certain things that you should have gotten, especially as a concierge suite guest!!!
On a side note...reading your trip report makes me long to travel with you again Can't wait to see you in February
LOL on you not wanting to ride the Seattle Great Wheel. I forgot about you and ferris wheels. Did you see any bodies flying out?
LOL - I did not realize you were doing this here..... oy. I just "invited" people to the CC thread. LOL. (I'm vacationdreamer<>< over there.)
I was 90!!! posts behind. But now am all caught up. I really enjoyed reading about your first day/travel and the exhibition. That was AWESOME, thanks for taking so many pics.
The getting on the ship though ....... boy, your nerves are quite good. I might have had a run in with that concierge girl and her snotty attitude.
Your room looks really lovely. Thanks to you I have looked into NCL for a 2017 European cruise. I am still leaning towards Tui and Mein Schiff, but NCL is still in the race. Thanks for sharing your adventures so far, Jen and could you please slow down at the end of next week for a week so I don't have to catch up on so much again.
I am still on that after vacation high...You know I will slow way done soon. hahaha.
My friend did the Jade in Europe and LOVED it! It's a sister ship to the Jewel. She had a 3 bedroom haven suite and it was fabulous! We really enjoyed the specialty restaurants so you might want to look into a package if you sail NCL.
pent26 by Jennifer Dowling, on Flickr
In the cupboard below there is a mini fridge which we never had need to use.