Samuel at Wilderness Lodge

Bishoparc

DIS Veteran
Joined
Aug 23, 2014
My wife & I had gone down for the fireworks at the Magic Kingdom on July 3 and stayed at the Poly. We had gone to the MK that morning and had gone back to the resort to rest for a bit. We decided we were hungry and had been wanting to try Whispering Canyon Cafe @ WL for dinner (been many times for breakfast.) We took a boat over to the MK & then the boat over to WL. We were close on time but still felt like we had plenty of time to get over there and back. While we were finishing up dinner (an absolutely amazing feast by the way) here comes one of our famous south Florida thunderstorms. The wind was really starting to pick up as we were getting ready to pay our bill so I sent my wife over to the front desk to ask when the boats would shut down during a storm because I was getting concerned by this time.

Enter Samuel, a front desk cast member at Wilderness Lodge. My wife approaches him and asks him about the boats. He starts checking his e-mails and calling to see if they have shut the boats down. He says "they haven't but I wouldn't want you to get all the way out to the boat launch just to have it come pouring down on you and then you be stuck." Samuel then proceeds to offer us a cab back over to the Poly at no cost to us!

While the $6 cab ride really wasn't that much money in the grand scheme of things for Disney, it has left a huge impression on me. Samuel didn't have to do that for us but he showed genuine care and concern. He could've just said, yeah you best take a cab but he went the extra step to really take care of us and it meant so much. For Disney it paid of big because I've told pretty much everyone I know this story now.

I have had my share of encounters with not so magical cast members but it's people like Samuel that keep me coming back time and time again. This is the first time I've experienced a cast member really going that extra mile for me personally and I can't say thank you enough to Samuel.

(PS..Wilderness Lodge is probably our favorite but I'd always wanted to see the Fourth of July Fireworks so we cheated and went with the Poly lol)
 

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