Bill
I called at 1200 pm and was told the computers are down for 2.5 to 3 hrs. I just called again and was told it's going to be another 3.5 to 4 hrs!!! This is ridiculous, I feel bad for the people making holiday ADR's 180 days out. It's hard enough trying to get ADR's for the holiday season, now you have to wait till it's back up working. 
. Now please, go find whoever thinks they are a CIO, and COMPLAIN about the dysfunctional front ends.... they are being operated in much the same fashion as a Playground, when they SHOULD be operated as serious Business Systems.
...and I suspect it's because the inside systems have a REAL Change Control Protocol. Good for you, and you should be proud of it
YOU are innocent of any of these issues.... the current phoney CIO, however, is 100% to blame for them.
OH yea.
If you're willing, you can try to separate the fcns of WDI/IS (Information SECURITY) and Forward-Facing IT because that's how it's broken up internally. They are not the same business units and actually have little to no interaction with one another. WDI/IS follows a whole different set of protocols.
As for the rest of it, I won't touch that.
And wish we could go back to documenting in charts!
True, we just got an upgraded system at the hospital I work at and they are still working out the kinks. So you could say it was foolish to complain, when there are more serious impacts with computer problems than ADR's and fastpasses.
I just vented, after dealing with the IT team for over three weeks it gets frustrating. We had very little problems before they upgraded, now it seems like everyday I'm on the phone with the IT team. And I'm sure they are sick and tired of all the calls they get now too! Some times I feel like just doing this
