• Controversial Topics
    Several months ago, I added a private sub-forum to allow members to discuss these topics without fear of infractions or banning. It's opt-in, opt-out. Corey Click Here

LOVE the Website "Chat" feature!

bellazachmom

bellazachmom

DIS Veteran
Joined
Aug 25, 2007
I just love this feature!

I was just able to modify our reservation and waitlist with the help of Kevin via the Chat feature. This is the 3rd time I've used the feature, the other 2 times were for adding requests, and it worked great again.
The wait when calling was "approximately 35 minutes" but a CM started chatting with me within seconds of requesting it and I was done in under a minute.

I have a 2 year old who really likes to talk to me while I'm on the phone, or try and talk to the person on the other end, which can often make for loooooooong and frustrating conversations. I can only imagine how the person on the other end feels!
 
Same

There are plenty of naysayers here pointing out the fault points, like things the online agent can't do (yet). But I'll take waiting for chat over waiting on phone hold almost all of the time (only would do the phone if I'm on the move).
 
I had a very good experience with chat as well. I had to contact them to combine two reservations and modify a waitlist I had. It was very quick and the chat representative was very helpful.
 
Can I hijack for a moment and ask how one can access the chat feature? I feel like I've looked a hundred times all over the website and still can't find it...
 


pangyal said:
Can I hijack for a moment and ask how one can access the chat feature? I feel like I've looked a hundred times all over the website and still can't find it...
Click to expand...
It's in a somewhat hidden spot.
When you're logged into your account on the site, you have to go to the Vacation Center section where you actually book your room.
https://dvc.disney.go.com/vacation-center/index

There is a tiny sidebar header "Chat Now" that has a link "Chat Online With an Agent" that is on the left side on top of where it lists MS' hours of operation. The link disappears whenever MS is closed.

(I updated this 'cause what I remembered by heart last night wasn't exactly correct, and now I can see what it looks like during MS' operating hours when the link is there.)
 
Last edited:
disneyberry said:
It's in a somewhat hidden spot.
When you're logged into your account on the site, you have to go to the Vacation Center section where you actually book your room. There is a link "Chat with Member Services" that is on the left side near where it lists MS' hours of operation. The link disappears whenever MS is closed.
Click to expand...

Thank you SO much!!! I've been looking for that for ages!
 


Of course now DVC redesigned their site. So now chat is easier to find:
It's under the Help & Contact menu. Also apparently chat is open earlier than MS phone hours! They're available now and it's before 8am.
 
Welp never mind to the extra hours. Apparently the geniuses at Disney IT routed the chat to the DVC Sales team today...
 
So I just tried the chat feature. It was very easy, but I was told I needed to go the help&contact chat, call or email? I emailed, but we'll see what they say. I may end up calling :) Regardless, it was an easy convenient feature and beats waiting on hold :)
 
TeeterTots said:
So I just tried the chat feature. It was very easy, but I was told I needed to go the help&contact chat, call or email? I emailed, but we'll see what they say. I may end up calling :) Regardless, it was an easy convenient feature and beats waiting on hold :)
Click to expand...

Just a follow up....I emailed MS yesterday and my request was complete today! Very pleased with quick turn around!
 
You must log in or register to reply here.

Share this page


GET A DISNEY VACATION QUOTE

Dreams Unlimited Travel is committed to providing you with the very best vacation planning experience possible. Our Vacation Planners are experts and will share their honest advice to help you have a magical vacation.

Let us help you with your next Disney Vacation!


New DISboards Threads

Disneychick75
MCO to Animal Kingdom Lodge
Replies
3
Views
4
GADisneyDad14
GADisneyDad14
DisMomNCM
Big Pine Key- Standard View
Replies
1
Views
2
nerdboyrockstar
nerdboyrockstar
Neapolitan Ice Cream
Hmm.
Replies
2
Views
3
Smugpugmug
Smugpugmug
S
What did child you think your parents did for a job?
Replies
1
Views
2
lynxstch
lynxstch
Miffy
How to get from Terminal C to Terminal A/B at MCO
Replies
1
Views
21
AnnaKristoff2013
A
S
Using only childhood favourites ,what would you have for breakfast lunch and dinner?
Replies
0
Views
20
Spinneret
S
NEWS & UPDATES
DVC INFORMATION
DVC POINT CHARTS
DVC RESALES
DVC RENTALS
DVC LENDING


Latest posts










facebook twitter
Top