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cracked cell phone screen 48 hours after purchase

Yes, they totally work. Got one on both of my teen's Iphone 6's and both dropped the phones within a few months. Both of the glass covers shattered, but the phones are totally fine :) Just went back to Verizon and had them put new ones on! $25 for new glass covers is alot cheaper than shattered phones.

What is a *good* brand name of a tempered glass screen protector.
 
Sorry that happened to you. At work, we've given out about 40 Galaxy S4's over the past year or so and only a couple have been broken. The Otterbox case for it is quite good and since they're up to the Galaxy S6 now, genuine Otterbox cases for the S4 should be fairly inexpensive at Amazon or EBay. (Careful on eBay...make sure its really an Otterbox...some like to use that as a generic term). It is true that if something happens to the Otterbox case, they will replace it, but keep your original packaging and receipt. Otterbox is quite picky about documentation.

Also, do not assume that your phone is unbreakable in an Otterbox. It isn't.

A few comments on above posts:
- The $25 for a new glass cover is probably just that...a replacement for the Gorilla glass cover that protects the screen. That repair would work for a badly scratched screen or one where the glass cracked, but the LED screen underneath is functional.
- When a phone is dropped and the screen breaks, usually (but not always), the phone itself is still functional. If part of the screen is visible, that suggests to me the phone is working. But before getting a new screen and glass installed, look for damage on buttons, the battery compartment, etc. Does the back still snap on and off ok? If there is body damage, it may not be worth fixing.
- Since the phone is so new and you've presumably invested quite a bit in it, I would probably try to get it fixed. If the repair is done properly, your phone should be good as new for considerably less than the cost of a new phone.
 
I got my Galaxy S4 from Amazon, and ordered the Otterbox and Squaretrade warranty all at the same time, because I knew my luck would be about the same as yours :). Knock on a huge piece of timber, I've dropped it numerous times in the past four months and it has survived. It's annoying that the warranty is a monthly bill, but I've always had fabulous customer service with squaretrade.

So sorry for you, that's really tough!

Terri
 
What is a *good* brand name of a tempered glass screen protector.

I'm sorry that I don't know the brand name. The guy at the Verizon store recommended them when we purchased 4 new Iphone 6's in September. It is the brand that he said worked the best. I had him to install the glass protectors on our phones. We paid about $25 for each of them (with our employer discount). Within a couple of months, both of my teen DS's had dropped the new phones and both glass screen protectors had shattered. Both phones were fine after the drops :)

Even though we have insurance on the kid's phones, we still make sure to put the glass protector on their phones.
 


I am so sorry this happened. DH & I got our first smart phones in November. We put them in Otter boxes right away. I highly recommend them in the future.
 
YouTube has hacks for fixing your phone screen. Or you might be able to look up a cell phone repair shop in your area. Maybe call your service provider & see what they say...
 
I felt bad for you after reading your post. It is so frustrating to have your screen break anytime but even more so when you haven't had it that long. I would try and get it repaired~it may be the lease expensive route.
 


It could be more than just the screen, it could also be the digitizer, I know my son had to replace that on his Samsung. We have a ton of phone users in this house and my husband and one of my son's are very repair savvy so they've always been able to repair them but I know I couldn't do it. But yeah you should try a repair place first, it might be cheaper than a replacement.
 
OP has some kind of insurance which will provide a replacement phone for half price ($149). That may be the best option. Try to keep your brand new battery.
 
I have shattered my Iphone 5c twice... (and I now have a lifeproof case for it!). We have a place called "Batteries +" that fixes phone screens. If you have one close to you, you might call. They can usually fix the screen and digitizer. May be worth a shot! There may also be a repair kiosk/store at your local mall.
 
As you've learned, the insurance is pretty worthless. Why would you pay a monthly premium and huge deductible just to get a refurbished phone, when you could just have the screen replaced for half the cost of the deductible? In my personal opinion, it's not even worth spending the money on an Otterbox or LifeProof case, since they cost just as much as a repair (or more), and turn a sleek phone into a bulky monstrosity.
 
My husband has a glaxy 4 and had it in his work truck does not even remember dropping it at all and it ended up with a cracked screen a few months in..I think they really need to fix the screens to make them harder to crack..
 
I am surprised at the insurance you have. Dd has an Iphone 5c and I have an Android. Both are insured. It was $100 at the time of purchase and will replace the phone x # of times with a $50 deductible. We don't have a monthly fee, just the $100 at purchase.

Dd has cracked her phone a couple of times and they give her a brand new phone.

I haven't used it so not sure if it will work the same.

I don't like the Otterbox, it does make it big but it protects the phone and I like having my phone. You get used to it after awhile. DD doesn't have a case but she has Toughglass screen protector which has been great (her cracked screens were before the toughglass) Her phone has been dropped a few times with the screen protector on it and never cracks.

OP, with past phones, we have tried having them repaired. They weren't successful in fixing them and they charge quite a bit. Maybe its different where you are though.
 
I am surprised at the insurance you have. Dd has an Iphone 5c and I have an Android. Both are insured. It was $100 at the time of purchase and will replace the phone x # of times with a $50 deductible. We don't have a monthly fee, just the $100 at purchase.

Dd has cracked her phone a couple of times and they give her a brand new phone.

I haven't used it so not sure if it will work the same.

I don't like the Otterbox, it does make it big but it protects the phone and I like having my phone. You get used to it after awhile. DD doesn't have a case but she has Toughglass screen protector which has been great (her cracked screens were before the toughglass) Her phone has been dropped a few times with the screen protector on it and never cracks.

OP, with past phones, we have tried having them repaired. They weren't successful in fixing them and they charge quite a bit. Maybe its different where you are though.


WOW! Thats great insurance!!! Our insurance with Verizion is a $150.00 deductable for a referbished phone!!!
 
WOW! Thats great insurance!!! Our insurance with Verizion is a $150.00 deductable for a referbished phone!!!

Dd's is apple care. I don't know what mine is though but its the same coverage. You have to watch them though, they tend to try and not honor a claim and say the phone had "catastrophic damage" (have no idea what that is supposed to mean), but our carrier (Cspire) always handled it and they pay up.
 
Dd's is apple care. I don't know what mine is though but its the same coverage. You have to watch them though, they tend to try and not honor a claim and say the phone had "catastrophic damage" (have no idea what that is supposed to mean), but our carrier (Cspire) always handled it and they pay up.

Maybe it is getting run over by a tank?? (and yes - ive seen that one happen!!)
 
FWIW, for those reading and for OP, if you wind up buying a new phone, AMEX covers accidents for 90 days. I used Amex b/c they double the warranty. DD got an Iphone and dropped it one week later. She had a case, but it still cracked the screen. Amex originally credited our account for the whole phone purchase price. I called them back and said the Apple store fixed it for $109. I am using Amex for all big purchases from now on!
 
they send you a new otter box, they do not gurantee the phone..

I think most of us know that the phone is not guaranteed by Otterbox use. But they are an excellent product.

I was replying to kymom99 who said she did not want to 'buy' a new Otterbox for her old phone. She was going to wait until she upgraded.

Since she said she did not want to 'buy' I was simply letting her know the old one would be replaced for free. My son just got another in the mail last week. You don't have to send anything back. Just take a picture and upload it to their website and pay for shipping - 6.99.
 

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