My husband questioned whether Blue's experience might be the result of some newbie that doesn't know how things work. We have had quite a few experiences where we would get some idiot on the phone who would try to tell us something we knew was wrong. After hanging up and calling back, we would get someone else that knew what he/she was doing, and we got everything done as we wanted. I REALLY hope this isn't a legitimate policy change! I suppose I am afraid that it truly is a change because the economy has supposedly recovered. We all know that Disney has been lowering the discount amounts
Your rant is totally warranted Mickeynut because I think most of us are right there with you! Don't mess with our Disney vacations....the customer is always right!
I have come across a lot of CMs who have given me incorrect information and when I first read about this new policy, I was hoping this was one of those times as I have read many posts about guests getting the wrong information from CRO. I thought maybe the CM didn't know what he/she was talking about, but after seeing other threads/posts about this change the last few days (and seeing Blue's experience), it seems to be true
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BTW.....your avatar is too cute....I smile every time I see it as your doggie is adorable
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You should be able to be grandfathered as we were due to this being a new policy...
MickeyNut Well said....totally agree!
Dispro Sadly..this was not a fluke...or the case of having an unknowledgeable CM...there are two other threads right here on the resort forums about the same issue....
....I feel that this is just not good customer service...which is supposed to be the cornerstone of the Disney foundation...I truly hope that this is a policy that is not here to stay...
I hope anyone who booked prior to this new policy is grandfathered in as it wouldn't be fair to apply that change to those who booked prior to this going into effect. But then again, I'm sure there are people who have booked (and are booking) since the new policy was put into place that aren't being told about this
. I'm with you in hoping this change isn't here to stay.
Again, I just want to say this is crazy! I reread your first post about what you wanted to do with your reservation to make sure I understood that all you were trying to do was take 2 nights off - not change weeks or add days - because it is that unbelievable to me that you already have the discounted rooms booked so how can they say they don't have the rooms?? That only makes sense if you wanted to add days and they didn't any more "discount rooms" available. But even that I would find annoying! But to take days off and lose the discount?? Absurd!
I agree, it's very crazy!!!
I am scared to know what else they have changed...
I have thought about this, too. There have been a lot of changes lately and unfortunately, not for the better (IMO)
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What is happening now is they are canceling your ressie and rebooking...if the dates are available with your discount you can still get it, but if it's not you are losing the discount altogether. It is standard practice in real world hotels, but it shouldn't be at Disney when they make you plan so far in advance...they can't have it both ways. I think they will have a lot of cancellations, I can't see many rebooking at rack rate. This happened to us one year, we had four nights booked at DTD Hilton, plans changed and I wanted to take off two nights and the price was higher for the two than the four so I cancelled and stayed elsewhere.
Hi
maxie 
ITA.....having to book so far in advance for ADRs, FPs, etc, they should be more flexible with changes. That was one of the things I always loved about Disney, very easy to make changes, cancel, etc. Now they are just making it more difficult for guests, which I think will have a negative effect on them because most people will not rebook and pay more money if they have to shorten their trip and are told they can't due to no availability.
And it does make sense if you are trying to add days or change the time you are there but it seems like a crazy policy if you are taking days off a trip. If they consider it a reservation cancellation and then a rebooking, wouldn't there then be a room available because you just cancelled your discounted room to take off the two days? So then it would be available again? Haha - I guess that not how the logic works!
Exactly my thoughts (as well as others). If it would be available once you take the days off, then just modify the current reservation! It does get tricky, however, if you are booked with a discount and the discount is expired. If you had to cancel and rebook, the discount is lost due to it not being available anymore. I'm just afraid more changes are on the way and other reservation modifications will go away like being able to change dates, resorts, etc after a discount has expired.
loveshak What a crazy dream!! Didn't mean to give you nightmares!!
...lol...Hey...maybe its not a dream....but yet another new policy...lol!!!!!
That's the scary part......I don't think this is the last of the changes
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I just think there will be so many cancellations that they will eventually change it back. There are too way too many choices of hotels in the area. I don't think very many people book hotels that far in advance except for Disney.
ITA!
...all caught up now though. ..I am surprised that you have had that kind of booking issue at the Hilton...maybe there is a 3 night minimum due to its proximity to DTD...I have seen the 2 or 3 night minimum policy in certain resort areas that we have visited...but that wasn't the case for us ...Your Disney math isn't gonna help with this policy!!
...lol...
...preppy GF gal....who is thinking about that BOG breakfast....
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I feel like they control all my plans!
To funny about the dream!! I had one awhile ago, can't remember it now. Woke up thinking, well, that was strange, lol! 
We've totally thought about trying to get him registered as a therapy dog so we can take him to Disney with us, but I don't think I want my health record to say that I have emotional problems that require my dog's presence to keep me under control -lol- even though his cute face really is great when you are upset about something (like new Disney policies). It is interesting to know that they have a facility on site at GF to accommodate the service dogs however...I think that's great.
This will definitely make us think twice before doing a BB. If they won't let us take days off we'll just cancel. I guess they are banking on booking our room for 7 days if we cancel? 
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