cdsmiler81
DIS Veteran
- Joined
- Jan 7, 2014
Hi all,
Apologies in advance, but I need to rant. I'm furious.
I booked a two night stay at the Magic Circus for Thurs May 21st - Saturday Saturday 23rd. I did it on my iPad, and during the booking process we lost connection, but the booking eventually seemed to go through. Straight after I received two confirmation emails but looking identical I didn't think anything more of it (not the first time I've had duplicate confirmation emails for hotel bookings!), until I checked my credit card and discovered that the money had been taken out twice!
I double checked eBookers today and yes, I have two identical bookings!! So I've been chatting with an agent on eBookers about it, and she could see the mistake, and told me not to worry that she will try to sort it. She noticed that the offer we booked was non-refundable so would have to contact the hotel to confirm that eBookers would be allowed to refund the money for the duplicate booking. She phoned them but they have refused!! She claims she even spoke to the manager, explaining that it was OBVIOUSLY a mistake (identical bookings made seconds apart!) but they still refused as the offer was a non-refundable one!!!!!
I'm furious. I have emailed the Magic Circus myself to explain the situation, that it was an honest mistake and obviously a technical glitch, and am so incredibly disappointed that they have point blank refused to refund the mistaken booking!! I'm waiting on a reply.
Depending on their reply (IF they reply!!) I WILL take this further. On a personal note, I could do without this being nearly 5 months pregnant - this was supposed to be a lovely little treat for DD before the baby came, but it's completely stressed me out! On a less personal note, surely they are being completely unreasonable and unprofessional??? I'm just so completely shocked.
Has anyone experienced anything like this before?? Any advice on how to take this forward if they still respond in the negative or do not respond at all??
Help!!
C x
Apologies in advance, but I need to rant. I'm furious.
I booked a two night stay at the Magic Circus for Thurs May 21st - Saturday Saturday 23rd. I did it on my iPad, and during the booking process we lost connection, but the booking eventually seemed to go through. Straight after I received two confirmation emails but looking identical I didn't think anything more of it (not the first time I've had duplicate confirmation emails for hotel bookings!), until I checked my credit card and discovered that the money had been taken out twice!
I double checked eBookers today and yes, I have two identical bookings!! So I've been chatting with an agent on eBookers about it, and she could see the mistake, and told me not to worry that she will try to sort it. She noticed that the offer we booked was non-refundable so would have to contact the hotel to confirm that eBookers would be allowed to refund the money for the duplicate booking. She phoned them but they have refused!! She claims she even spoke to the manager, explaining that it was OBVIOUSLY a mistake (identical bookings made seconds apart!) but they still refused as the offer was a non-refundable one!!!!!
I'm furious. I have emailed the Magic Circus myself to explain the situation, that it was an honest mistake and obviously a technical glitch, and am so incredibly disappointed that they have point blank refused to refund the mistaken booking!! I'm waiting on a reply.
Depending on their reply (IF they reply!!) I WILL take this further. On a personal note, I could do without this being nearly 5 months pregnant - this was supposed to be a lovely little treat for DD before the baby came, but it's completely stressed me out! On a less personal note, surely they are being completely unreasonable and unprofessional??? I'm just so completely shocked.
Has anyone experienced anything like this before?? Any advice on how to take this forward if they still respond in the negative or do not respond at all??
Help!!
C x