Trial: pictures attached to tickets/Magicbands

Picture to be tied to ticket/Magicband of guests who repeatedly can't get the WDW park entry scanners to read their finger biometrics.

http://wdwnt.com/blog/2015/02/added...guest-photo-full-roll-out-expected-next-week/

During our last 4 or 5 trips, this would have come in very handy. We need to help our daughter to do the finger scan; sometimes it works first try, no problem.
Sometimes it didn't work, no matter how many times we tried. That usually led to CMs comments:
"You put the finger on the scanner"
"Are you sure you are using the same hand?"
"Are you sure you are using the same finger?"
"Are you sure you didn't scan your finger for her?"
"Did you know that you could scan your finger for her?"

YES! We do know that. My DH got talked into that one time when he entered the park with her without me. When I entered the next to with her, but not him, it didn't work out so well. Whoever scans needs to scan each time, which meant the same person always in the park with DD.
When we had problems, the gate CM called over another CM with an iPad. That CM read the Magicband, sometimes asked a few questions and then scanned DD in manually.

From our experience of using the scanners several hundred times, I think when it doesn't work, more often than not, it is the scanner that has a problem, not the person whose finger is being scanner.
This will be helpful though for people who frequently have problems with scanning - if the scan doesn't work, the CM with the iPad can just match the picture to the guest.

Is there a large problem with this I wonder? I wonder if this will make lines longer or shorter at outside GR locations.

Well, I know every time we went into a park, we saw at least several people I that short time who needed to have one of the CMs with iPads called over.
Right now, when it happens, it means waiting for the CM with the iPad, explaining what happened,meeting asked a few questions (like what's the name on the pass? Have you been in any other park today? What park were you at yesterday?)
You would still have to wait for the CM with the iPad, but the rest of the interaction should be faster.

I can't see why this could not be handled quickly in most cases, either by a CM at the entry or at Guest Relations with an iPad.

Excellent! This is a common problem with biometric entry. While I have not had a problem with the turnstiles at WDW, my previous employer used fingerprints as one of several checks to enter the building after-hours and I would frequently need to re-enroll mine to keep from getting locked out. I remember there being several of us with the problem. Why it doesn't happen to me at the parks i cannot say but it is indeed an issue and I am glad they are finally coming up with a workable solution.

I had trouble with the finger scan more of often than not. I had to bite my tongue every time the CM went through the spiel of "Are you using the sme finger etc" I know how a scanner works! LOL

My son cannot really do the finger scan. Usually, they would just let him in, after his pass was scanned. But, one time, they had me use MY finger. I hesitated, thinking, what if he comes to the park with someone else, other than me? It's a 10 day hopper no expire. The CM kept pushing me to do it, so I did. This was before Magic bands (although he still has 5 days left on it).

Right now, it is linked to him on My Disney E, but he has an AP right now, so we have not tried it in awhile. I guess on days we use that pass, I have to use my print to enter.

From the article;

"Should a guest’s bio-metric scan at the turnstiles fail multiple times, they will be taken to guest relations where they will be asked a few quick questions about their ticket (Is this your ticket? What is the name on the ticket? How many days is this ticket good for? ETC.). After these questions are answered (and it is validated that this is the guest’s ticket), a picture of the guest will be taken and attached to their ticket."

Click to expand...

You know, I think I'd have a real problem if my entry to the park was delayed by their scanners failing. If I have a valid ticket, it's kind of a pain in the butt to make me go to GS, to ask me a bunch of questions, all because my finger failed their scrappy scanner. I can understand if you've got a long term pass and you're there all the time, and it's bound to happen more than once. But what if it's day two of your trip and you're trying desperately to get to a ride on time? It just seems like a completely unnecessary process for a situation that shouldn't even happen.

buffettgirl said:

From the article;

You know, I think I'd have a real problem if my entry to the park was delayed by their scanners failing. If I have a valid ticket, it's kind of a pain in the butt to make me go to GS, to ask me a bunch of questions, all because my finger failed their scrappy scanner. I can understand if you've got a long term pass and you're there all the time, and it's bound to happen more than once. But what if it's day two of your trip and you're trying desperately to get to a ride on time? It just seems like a completely unnecessary process for a situation that shouldn't even happen.

Click to expand...

From what I understand, this idea would happen once for the ticket and only after the scan repeatedly fails. So, probably it would not be an issue on day 2 because the failure to scan would not have happened 'repeatedly' yet.
And, after the process had been done, you would not need to go to Guest Relations each day it fails - only when they actually do the process to get the picture.

There are some people that the scanner just doesn't work well for. It works for more than the previous scanner does.
My daughter could not do the 'insert 2 fingers separated by a scanner piece' scan and it failed a lot for other people too. Sometimes the fingers were inserted a little crooked, twisted, less relaxed or a little farther than before. So, there were a lot more issues with the old scanners.

It does appear to me that a big part of the issue that some of the scanners don't work correctly. Whether they are more sensitive, less sensitive or the scanner lens is dirty, I don't know.
I just know that sometimes we are doing the exact same things with different results.

Thank goodness - DS has poor OT skills (and ASD, and listening, especially when so close to his beloved characters!) and we never get the finger scan done. It takes several tries and extra time and he's always frustrated by the time he enters the park. He melts down sometimes when the CM touches his finger (to press it down correctly) (I was surprised how often a CM does this - reaches over and pushes DS's finger down, which then causes him to panic and pull away, etc....)

I would love this option.