I've seen several long time posters, including aubrie, who frequently offer lots of great advice based on first hand experience recommend Apple.
Yes there have been several brand new posters coming on saying good things about Apple. Over the past couple of years there have also been a lot of posts by people going on about how when they had problems even with their own personal chairs they were able to call Apple so I bet people are seeing this and booking. In the past month or so there have been several bad reviews so while yes it's possible that Apple's been creating false users to post these good reviews, maybe it's also possible that lurkers are feeling like their good experiences are a good reason to create a user id in order to counter the negative posts.
I'm basically ignoring the majority of the posts and sticking with what I've read from the long time posters around here. I'll admit that some of the recent negative reports do have me nervous.
Thanks! I too have seen those few negative posts and on almost every one have posted about our good experiences with Apple Scooters. I am not doubting that some may have had bad experiences, but know that we have rented from them multiple times and have never had anything but good experiences. We used to always rent my mom's
ECV from Walkers, but got a bad ECV from them a few years ago, so on our next trip a few months later went with Apple (after reading a good report about them here on the DIS, shortly after they opened). We've used them several times a year ever since and have never had a single problem with their
ECVs or service. They have dropped off and picked up the ECVs from the same WDW resort, we've done split stays where they have dropped off and picked up at different WDW resorts, have done pick up at an offsite resort, then picked up at a Universal resort, have dropped off and picked up at timeshares, etc and have never had a single problem. The ECVs have always been there with our name on it. Now sometimes they've put my mom's name on it and sometimes they've put mine, but the ECV has always been there. lol Believe me, as a long time poster here on the DIS, if we had
ever had a bad experience with them, I would have reported it.
My 80 y/o 5'10" 220lb mom loves their Go Go Elite scooters and always tells me to request a red one. So far they have always honored her request and we've never had a single problem with any of their ECVs. Now saying that, I've probably jinxed us and we'll have nothing but trouble with her ECV on our late March trip.
Not really!, but if we do, I have no doubt Apple will take care of us. Like BonnieA I too like how quick and easy their Go Go Elite ECVs assemble and disassemble, making them super easy to get in and out of the rental car. As an AP holder I go to WDW 4-6 times a year and my husband can't always come with me. Even on trips where it's just me and my mom, I can easily handle my mom's ECV. She moves kinda slow, so by the time she gets off the ECV, in the car, gets her seat belt on, and gets my GPS out, I can usually have the ECV disassembled and in the car. Even with my bad back, it's light enough for me to handle.
I do hope they are not advertising here on the DIS. The bad reports started cropping up after they got put on the Preferred Venders list. I think they may have almost outgrew themselves too quickly and had some minor growing pains, during that time. As busy as they are though, I just can't see the need for them to advertise. They should be getting plenty of business, just from repeat customers and word of mouth.
