I thought I would be annoyed by the gratuity at PM, but it was not bad at all. We were always seated right away and I even requested certain areas to sit and they were ok with it. We got our food fairly quickly and it was so nice to eat it before we paid. Don't forget that they will clean up your dishes too so if you are in a hurry it is one less thing to do. After we stayed at CSR, we stayed the rest of the week at AOA and really preferred Pepper Market. The food was better, it was less crowded, and we didn't have to deal with cleaning( at AOA you have to bus your own table, sort your dishes and silverware and try to get your garbage in to a slot. It's gross to have to look at a pan with dirty dishes and food).