Hello all-
Just got back from CBR- 8/5 - 8/14. Had some issues at the start but as is the Disney way, they took care of it. My family and I have stayed at CBR a total of 12 times. I feel that the resort is in need of some "refreshing." The grounds are beautiful and lush but the rooms to me at least, need some attention. We've never really complained about this resort except for our last two stays - and we don't plan on staying anywhere else. However, I wanted to mention this to see if this has been experienced or if other CBR enthusiasts feel the same way.
Here's what we found in our room at check in:
- A/C not working
- Two bulbs over our vanity not working
- Shower valve handle fell off
- Female hair (handful) in tub
- Mildew on tub surround
- Clock not working
- Wet rug
Now, last time we were there in 2011, we had a broken fridge, moldy smell in the room and a dirty toilet. We had housekeeping come and clean the room and the A/C fixed but am I wrong in telling them that the housekeepers should be more vigilant? I was a little perturbed because we spent 2 hours taking care of these issues. They finally changed our rooms but we were a bit surprised that these things happen when someone must have noticed these issues prior to them giving us the room. At $170.00 a night, I shouldn't be spending 2 hours of my precious Disney time rectifying housekeeping and maintenance issues.
Disney did comp me for one night and apologized extensively. As I told the supervisor, I love the resort and don't want to read/hear negative reviews about it. These issues should not happen.
By the way, our room had a fridge....and it worked!!!
......and for those who need pictures, just pm me and I can get you pictures of the resort. I've taken tons over the years and I walked the resort this last trip and took pictures of the grounds and buildings, etc.
