Why is it that whenever someone tries to explain real reasons for things happening and why they can't just run out and throw money at it, they become an apologist. Isn't it possible that some may have some experience and insight that others that haven't worked or specialized in that area cannot have? No one is saying that Disney is perfect or that they aren't responsible for some of the problems that crop up, but it isn't any better to always assume the worst then to try and understand why certain things happen and how they are impossible to prevent completely. That isn't apologizing, it is an attempt to educate and let people know that there may be many things that influence an action, most of which we are not aware of nor ever think about.
If you want to blame Disney for all mechanical problems, go for it, but that will not prevent problems just because one is unhappy about it and have pointed blame at the big bad company. I see that as being completely negative and not someone that I would want to "have the misfortune of meeting in person" either.
I understand that people are on vacation and they don't want to be exposed to the problems of real life, but, Disney can conjure up fantasy only in certain areas. If we were talking about Universal, Sea World, Busch Gardens or any other place the reasons and explanations would be the same. I understand frustration and disappointment and I guess if people have someone to blame for it, it makes it easier to tolerate. Me personally, I'd rather know the real life reasons for things being the way they are and not based on some conjured up idea of how we would like it to be.
Before, we never knew. Life was much simpler, don't you think?
My point is, those that feel the transportation system is in need of repair really do know it is 
as they go frequently and see just how often it really goes down and and how often the buses back up. If I went maybe once or twice a year, I may not see how often it does and feel it is fine. Like I said, you don't know, unless you go.
