But I had this crazy idea. What if instead of kiosks, and instead of devices being either given or purchased by the consumer, what if its going to be something simple like a wave of CM's working the theme park, armed with a bunch of Ipads. They would be directing guests to 1)to specific attractions and eateries 2)helping them get their fp booked or changed, 3) acting as theme park concierge and helping everyone have a better time in the theme parks?
But I had this crazy idea. What if instead of kiosks, and instead of devices being either given or purchased by the consumer, what if its going to be something simple like a wave of CM's working the theme park, armed with a bunch of Ipads. They would be directing guests to 1)to specific attractions and eateries 2)helping them get their fp booked or changed, 3) acting as theme park concierge and helping everyone have a better time in the theme parks?
Yes, this is crazy. How many cm's would it take to make this happen? What is the cost of this? But maybe its a short term cost, because after a year or so, people would be trained to use the system, discover its 'easier' to book stuff on line at home from their good old laptop, or in the hotel room on their playbook....
Its interesting that they did this at DLR. Never heard of it. Maybe it was some sort of test, and by the sounds like it did not work
I really learned a lot from this. I have no idea on technology, and what is available today, and what could be available in the future.
And technology is moving at such a fast freaking pace that its possible before roll out, its already out of date (I think doggydoc made a comment on this, as well as Robo regarding the game box thing. BTW- I think that the ONLY thing Disney rolled out from that fiasco was 'pal mickey', it cost them a lot of money, and the end product was ridiculous)
Ok- this was going to be my wild speculation on the lack of actual kiosks.
What if, what if Disney DOES intend to smack out this system fast and impressively? and to the great suprise to many vets. What if they are intending a 'shock and awe' type of deal.
We think that it will take a long time to roll out, that so much of the hardware is not in place, and the limited testing, that either its never going to get off the ground, or its still years away.
But I had this crazy idea. What if instead of kiosks, and instead of devices being either given or purchased by the consumer, what if its going to be something simple like a wave of CM's working the theme park, armed with a bunch of Ipads. They would be directing guests to 1)to specific attractions and eateries 2)helping them get their fp booked or changed, 3) acting as theme park concierge and helping everyone have a better time in the theme parks?
Yes, this is crazy. How many cm's would it take to make this happen? What is the cost of this? But maybe its a short term cost, because after a year or so, people would be trained to use the system, discover its 'easier' to book stuff on line at home from their good old laptop, or in the hotel room on their playbook....
I can see these guys circulating the turnstiles before park opening, floating around main street, popping out of bushes by the castle..
Pro: Disney invests in technology that is already invented, is portable, and usable for more then just one thing. Nothing is tied down as part of park infrastructure, especially if the forcast that things WILL be changing in the next 5 years....
Wild speculation
(barry, I think the kids are getting chicken nuggets again for dinner!)
For the record, I have never worked for Disney or any theme park, and I am not involved in anyway, or have any agenda, other then my weird and passionate interest in Disney. But we all have that on this discussion board.
Now, if Disney offered me a job, I would jump on it! I love Disney, and I want it to succeed.
SO....are there any company big-wigs on here who did the testing this past week, who would like to tell us how it went?
I hate to be pessimistic but I think the average person is not going to want to or in some cases be able to understand all this. Consider how many people don't use or understand FP as it is now and that is a much simpler system.
Pick the poison
More labour that is hopefully temporary, compared to implemented outdated permenent technology in the park.
It was to combat ticket fraud. They don't have finger scanners and there was quite a cottage industry of selling partially used tickets. That's why they reduced the maximum ticket to 5 days last year, leaving Disney operators to suggest to people by phone that they consider doing Universal or Knott's Berry the other days they were in town.
I'm hoping that with the new photo ID system in place at least they can increase the maximum ticket days again before our trip in December.
But that entire scenario leads me to believe that sometimes Disney can be a bit myopic and make some tactical errors.
You walk up to the cm, he/she scans your magicband, and up pops options. The cm personally recommends choices for the day and schedules the FP. Sounds like great customer service.
It has been said a hundred times or more, but what still steams me is the idea of Disney declining to engage in a theme park Arms race with Universal. I think everyone was expecting Disney to Roar back after Harry Potter, and get back into the innovation game. Crank up the Imagineering team. Spend 1.5 billion on new rides, new lands, and update in the parks.
But instead we get magicbands. We get to push a button on BTMRR to blow up something, we get our name to show up on its a small world, a talking sea gull, and the opportunity to spend more time buying things in stores with our bracelets.
We get cardboard cutouts in enchanted tales and a little mermaid ride with ancient technology and no water.
All the while an even better Harry Potter addition is being added across town, and Antarctica opened yesterday.
That is my problem with it all. I am trying to find the silver lining in the fastpass+ cloud, but I am not seeing it. And I have spent a lot of time looking for it.
And a lot of teens have younger siblings. If the family is looking for something that makes everyone happy, Universal just might start looking better and better.
Compare the teen's experience staying onsite with FOTL at Universal with doing Disney under the new FP+ system with headline ride rationing. It's almost comical.
d1gitman:
I have totally wondered this myself. I wondered why, if this system is suppose to be almost ready to roll out, WHY there are no KIOSKS at the theme parks to do the data management.
And How can Disney expect people to all have smart phones now, or want to use them and their data bill now. And how this is impossible for international users because phone bills would be astronomical!
And how the free wifi in the parks is totally useless when the park gets busy, how does disney expect this system to work at all?
It seems crazy.
There is something missing! What are we missing?
I hope those ipads have printers. Because a lot of the people who don't have smartphones are the ones needing the CMs in the parks to begin with. And my first question would be "Can you write those down for me?"
The cm can carry a bucket of those little pencils and cards like they use at mini golf!
I hope those ipads have printers. Because a lot of the people who don't have smartphones are the ones needing the CMs in the parks to begin with. And my first question would be "Can you write those down for me?"
The cm can carry a bucket of those little pencils and cards like they use at mini golf!
That is why there will be an infrastructure of kiosks that will allow Guests to modify/view their FP information. There are already kiosks/booths where a Guest can ask CM's questions.
The cm can carry a bucket of those little pencils and cards like they use at mini golf!
Just take a picture of the CM's IPAD.
Oh, so now I need a digital camera?!?
something about golf accessories