Im_A_Princess
PLATINUM Castaway
- Joined
- Feb 19, 2007
Our DU TA is making me upset.
Told her decks, forward, starboard and number of people. We knew exactly what was available and where we wanted to be.
She gave us a room. This Ok? Yes. Book. Paid.
She put our in-laws in with us (on the reservation) instead of 2 teen kids.
In-laws went with us in 2007! Must have been in DU data base. In-laws are not on our reservation at all.
3 1/2 hours later it is still not fixed and I am going crazy.
I can't book excursions, Palo, ...
This is our 17th Disney cruise. So I am not a newbie to booking.
It is not going smoothly because I decided I wanted the DU OBC. Now I am remembering why I stopped using a TA and book through DCL web site.
Can't talk to our TA on phone because the one number they give you does not go to TA. They can't fix issues.
Now, my Parents want to go and I see the adjoining room is available. I am afraid to ask her to book and link the 2 ressies. Our first is still mixed up.
And our in-laws (yes the ones we are not in the room with) may also be coming along too. UGGH
How or can I get a different TA?
Sorry but this all seems so simple to me and I could have done this all on the DCL site if I didn't want the OBC.
What can we do?
Told her decks, forward, starboard and number of people. We knew exactly what was available and where we wanted to be.
She gave us a room. This Ok? Yes. Book. Paid.
She put our in-laws in with us (on the reservation) instead of 2 teen kids.
In-laws went with us in 2007! Must have been in DU data base. In-laws are not on our reservation at all.
3 1/2 hours later it is still not fixed and I am going crazy.
I can't book excursions, Palo, ...
This is our 17th Disney cruise. So I am not a newbie to booking.
It is not going smoothly because I decided I wanted the DU OBC. Now I am remembering why I stopped using a TA and book through DCL web site.
Can't talk to our TA on phone because the one number they give you does not go to TA. They can't fix issues.
Now, my Parents want to go and I see the adjoining room is available. I am afraid to ask her to book and link the 2 ressies. Our first is still mixed up.
And our in-laws (yes the ones we are not in the room with) may also be coming along too. UGGH
How or can I get a different TA?
Sorry but this all seems so simple to me and I could have done this all on the DCL site if I didn't want the OBC.
What can we do?