Post all SW questions concerns, etc. here...

[Victoriasmom98]

If you click on "one stop" it will tell you where you're changing.

It just means the obvious, the plane will stop somewhere and you'll just stay on the plane while others leave/arrive.

The alternative would stay one stop, change plane and tell you where you'll change planes.

Thanks so much Kimberly!!! That's very helpful and informative!

 

[ksloane]

Thanks so much Kimberly!!! That's very helpful and informative!

Glad to help!

 

[bjscheel]

We had a no plane change years ago on a different airline and I know we got off the plane and waited right there at the gate each time (it was actually 2 stops- no plane change). I remember getting on the 3rd time and the attendant being surprised that we were on all 3 legs of the flight.

So on SW do you always stay on the plane? Can you switch seats before the new people get on? We have a no plane change on SW this June.

 

[ksloane]

We had a no plane change years ago on a different airline and I know we got off the plane and waited right there at the gate each time (it was actually 2 stops- no plane change). I remember getting on the 3rd time and the attendant being surprised that we were on all 3 legs of the flight.

So on SW do you always stay on the plane? Can you switch seats before the new people get on? We have a no plane change on SW this June.

I've done several no plane change flights with Southwest and never had to get off the plane. I'm not saying that no one does, but I've never had to.

They ask that everyone who is getting off do so. And then after they do a head count to ensure they have who they are supposed to have, you are allowed to move to new seats.

 

[120304]

Hello, I booked flights for my husband, 2 kids and me with early boarding (when it cost $10 each way) with points from our SW credit card. I have checked a few times since to see if the points have decreased - and today they have. When I tried to change the flights online, the system wouldn't allow me to. Called customer service and was told the only way to get the points credited back to my account would be to cancel the current flights and rebook at the new points. Doing this, I would lose the $80 I paid for early bird boarding. The difference in points is 17240. I would then have to pay for early bird again - price is now $100 for 4 people. Do you think it's worth it to cancel and rebook to get the 17K points or will the $100 early boarding fee negate that? I hope this makes sense. Thanks so much!

 

[bjscheel]

Hello, I booked flights for my husband, 2 kids and me with early boarding (when it cost $10 each way) with points from our SW credit card. I have checked a few times since to see if the points have decreased - and today they have. When I tried to change the flights online, the system wouldn't allow me to. Called customer service and was told the only way to get the points credited back to my account would be to cancel the current flights and rebook at the new points. Doing this, I would lose the $80 I paid for early bird boarding. The difference in points is 17240. I would then have to pay for early bird again - price is now $100 for 4 people. Do you think it's worth it to cancel and rebook to get the 17K points or will the $100 early boarding fee negate that? I hope this makes sense. Thanks so much!

Hmm, well I think 17000 points is worth more than $100 for sure, but it's weird that you can't change it. I changed my flights last month online and the points went right back in, and I didn't lose my EBCI. What are you clicking on and what is it telling you?

 

[bjscheel]

I started the process and of course didn't go all the way, but it looked like it would let me change a reservation. Was part of yours booked with Airtran instead of SW?

 

[120304]

I started the process and of course didn't go all the way, but it looked like it would let me change a reservation. Was part of yours booked with Airtran instead of SW?

I booked the flight directly with SW. When I log in and try to change it online, I receive an error message that says it contains modifications that can't be changed online and I need to call customer service. Not sure why the customer service rep couldn't modify it, but said only way to get the lower points is to completely cancel and then rebook, but I would lose the early bird.

 

[Shelly F - Ohio]

I would call back and speak to another SWA agent.

 

[jenseib]

Hello, I booked flights for my husband, 2 kids and me with early boarding (when it cost $10 each way) with points from our SW credit card. I have checked a few times since to see if the points have decreased - and today they have. When I tried to change the flights online, the system wouldn't allow me to. Called customer service and was told the only way to get the points credited back to my account would be to cancel the current flights and rebook at the new points. Doing this, I would lose the $80 I paid for early bird boarding. The difference in points is 17240. I would then have to pay for early bird again - price is now $100 for 4 people. Do you think it's worth it to cancel and rebook to get the 17K points or will the $100 early boarding fee negate that? I hope this makes sense. Thanks so much!

I have Changed my points bookings online before too

 

[120304]

I called back and spoke to a different rep who was fantastic. Changed all flights, kept early bird boarding and now have another 17K points back in my account. Apparently because I changed the flight prior directly with them rather than online, I am no longer able to change online. Thank you all for the help!

 

[BeccaG]

So a ding just came across my desk for my dates! But when I go to my reservation and click on "change" I get an error message, what gives?

 

[LVTiffy]

hi there. anyone have any southwest promo codes they aren't using that would be valid for travel in may?? any help would be awesome! thx! :]]

 

[Mersmom98]

We are flying our family of 7 (6 full fares + 1 free lap child) to Orlando July 13-20. I have enough points in my RR account right now to either book 2 roundtrip tickets or 4 one-way. My husband just recently got his Southwest Chase cc so we should have enough points next month to get 1 roundtrip or 2 one-way. Please advise on which option you would prefer if you were in my shoes...

*Purchase 4 one-way tickets with points, pay $ for 4 one-way and 1 roundtrip now, next month purchase the final roundtrip ticket
*Purchase 2 roundtrip with points, purchase 3 roundtrip with $ now, purchase 1 roundtrip next month with points
*Purchase 4 one-way tickets with points now, next month purchase 2 one-ways and purchase 6 one-way tickets with $.
*Wait until we have husbands points deposited next month to do everything


Hope this makes sense! The cheapest roundtrip cost from Houston to Orlando in July right now is $433 and that seems ridiculously high to me. Also, if you have a better option, please feel free to suggest! TIA!!!

 

[jenseib]

We are flying our family of 7 (6 full fares + 1 free lap child) to Orlando July 13-20. I have enough points in my RR account right now to either book 2 roundtrip tickets or 4 one-way. My husband just recently got his Southwest Chase cc so we should have enough points next month to get 1 roundtrip or 2 one-way. Please advise on which option you would prefer if you were in my shoes...

*Purchase 4 one-way tickets with points, pay $ for 4 one-way and 1 roundtrip now, next month purchase the final roundtrip ticket
*Purchase 2 roundtrip with points, purchase 3 roundtrip with $ now, purchase 1 roundtrip next month with points
*Purchase 4 one-way tickets with points now, next month purchase 2 one-ways and purchase 6 one-way tickets with $.
*Wait until we have husbands points deposited next month to do everything




Hope this makes sense! The cheapest roundtrip cost from Houston to Orlando in July right now is $433 and that seems ridiculously high to me. Also, if you have a better option, please feel free to suggest! TIA!!!

That does seem ridiculously high right now.

 

[ksloane]

We are flying our family of 7 (6 full fares + 1 free lap child) to Orlando July 13-20. I have enough points in my RR account right now to either book 2 roundtrip tickets or 4 one-way. My husband just recently got his Southwest Chase cc so we should have enough points next month to get 1 roundtrip or 2 one-way. Please advise on which option you would prefer if you were in my shoes...

*Purchase 4 one-way tickets with points, pay $ for 4 one-way and 1 roundtrip now, next month purchase the final roundtrip ticket
*Purchase 2 roundtrip with points, purchase 3 roundtrip with $ now, purchase 1 roundtrip next month with points
*Purchase 4 one-way tickets with points now, next month purchase 2 one-ways and purchase 6 one-way tickets with $.
*Wait until we have husbands points deposited next month to do everything


Hope this makes sense! The cheapest roundtrip cost from Houston to Orlando in July right now is $433 and that seems ridiculously high to me. Also, if you have a better option, please feel free to suggest! TIA!!!

I see you live in Houston so this may not be worth it to you, but for me it's 3 hours to Houston and about 3 1/2 - 4 to Dallas. I find it to be cheaper almost every time I fly to go to Dallas instead. If you live in Dallas, it might have to be VERY MUCH cheaper, but you might want to look.

 

[Mersmom98]

I see you live in Houston so this may not be worth it to you, but for me it's 3 hours to Houston and about 3 1/2 - 4 to Dallas. I find it to be cheaper almost every time I fly to go to Dallas instead. If you live in Dallas, it might have to be VERY MUCH cheaper, but you might want to look.

Ok so I just looked up fares from Dallas to Orlando for my dates. None of the flights are nonstop & it's still $162 cheaper per roundtrip fare. The kicker is that both flights STOP in Houston before heading on to Orlando. I don't get it!

 

[ksloane]

Ok so I just looked up fares from Dallas to Orlando for my dates. None of the flights are nonstop & it's still $162 cheaper per roundtrip fare. The kicker is that both flights STOP in Houston before heading on to Orlando. I don't get it!

Yep. We almost always end up going through Houston at least once (coming or going) - sometimes both ways. But it's cheaper to go to Dallas for some reason. I don't get it, but it's what we do.

 

[Mersmom98]

Thanks so much for this suggestion! I just looked at flying out of New Orleans. It's the same price as Dallas, but at least we would be driving East instead of North and they offer nonstops. My RR points will go further too so I'd be saving $765 by flying out of New Orleans instead of Houston. I think my dear old hubby would be on board with that for sure! The gas to drive there will cost us but we'd still be saving over $500.

 

[ksloane]

Thanks so much for this suggestion! I just looked at flying out of New Orleans. It's the same price as Dallas, but at least we would be driving East instead of North and they offer nonstops. My RR points will go further too so I'd be saving $765 by flying out of New Orleans instead of Houston. I think my dear old hubby would be on board with that for sure! The gas to drive there will cost us but we'd still be saving over $500.

Glad to help. We are looking at flying out of Austin in March as some of the airfare I looked at for them is a lot cheaper. Just waiting on march airfares.