CBR -do not stay here

[momofkids]

Did they comp the whole trip or just the day? Sorry, I was just curious. Hopefully this is all resolved and you can have a great vacation.

 

[twinboysmom]

Also, going to the front desk at CBR is not that easy as it is a bus ride away from the rooms

Ummm, no. We stayed in trinidad south in the furthest section from everything, it's walkable. Also, the internal bus does come rather quickly. I am sorry this happened to you. Sometimes things like this do happen at hotels, including ones at WDW. At least they did try to compensate you for the problem. Try to put it behind you and enjoy the rest of our stay at WDW.

 

[maxiesmom]

are you the same person who posted regarding being unhappy with their room recently?

They are. They are finding the resort to be very loud--loud leaf blowers, loud neighbors, loud trucks. I would sure like to know what building they are in. We recently stayed in Jamaica 44, and I didn't have any problems with noise.

 

[Missytara]

They are. They are finding the resort to be very loud--loud leaf blowers, loud neighbors, loud trucks. I would sure like to know what building they are in. We recently stayed in Jamaica 44, and I didn't have any problems with noise.

Me too. I stayed in Aruba 51 and it was so quiet. I loved the walk over to the main building each night.

Maybe they were sleeping until noon.

 

[keishashadow]

Me too. I stayed in Aruba 51 and it was so quiet. I loved the walk over to the main building each night.

Maybe they were sleeping until noon.

i think that's illegal when staying onsite @ WDW

we always joke no need to set the alarm, always a built in wake up call of some sort another...it's expected. We usually crash early from exhaustion anyway. i'm going to ask for 2nd floor in jamaica, aruba or even martinique and hope for the best.

 

[ktnryansmom]

I understand the sensors can be problematic.


My issue was with being told different stories by 4 different on-site staff members.
I never called the call center.

First told me I didn't have to stay in the room...ran to grab some lunch on site. Came back to a voicemail they wouldn't fix it unless we were there in the room

Back and forth until 4:30 pm.

All fixed but after being at POR without a hassle last week I expected better

 

[Tinkerpeas hubby]

I understand the sensors can be problematic.

My issue was with being told different stories by 4 different on-site staff members.
I never called the call center.

First told me I didn't have to stay in the room...ran to grab some lunch on site. Came back to a voicemail they wouldn't fix it unless we were there in the room

Back and forth until 4:30 pm.

All fixed but after being at POR without a hassle last week I expected better

I totally understand where your coming from with being mad at the situation!
We stayed at SSR for 16 nights in October while we loved our stay we did have some major issues,
We came back to our room after being at the park for the morning to a flooded bedroom! Our stuff was soaked that was on the floor nr the bed,
We was told to stay in the room and somebody would be up, we'll they came and all they did was lay down towels lol!
We called them back 4 hours later as it was still getting wetter and it ended up they needed to put a hole in the wall to see where it was coming from!
We did get comped 2 nights stay and had them personally drive us to our dinner ressies at GF due to us being mega late, although I'd stay again in a heart beat we ended up with tickets that didn't work 4 times due to room changes and lost 2 days at the park due to having to move.
I hope your stay gets better but at least they comped your nights stay.

 

[dansdad]

Also, going to the front desk at CBR is not that easy as it is a bus ride away from the rooms

Just for clarity, no need to go to the front desk because it is a hike. That's why I suggested going to the concierge desk at OPR. They can do everything the front desk can from there. I know your issue has been resolved, this is for others reading this thread that may not know.

 

[pktbMouse]

omg when I seen the title of this post I thought WOW she must have found a snake in her bed or something or been robbed at gun point!....no... a dead door battery...really... thats all Im saying.

 

[ktnryansmom]

I could have handled a snake


Being stuck on the last day of our park passes having traveled 2500 miles and saving for 2 years. iS a big deal to me and my kids.

 

[patty57]

Being stuck on the last day of our park passes having traveled 2500 miles and saving for 2 years. iS a big deal to me and my kids.

I'm sure it was a big deal to you and your kids. Would have seriously ticked me off if it had been me. Sorry this happened.

 

[Missyrose]

I understand the sensors can be problematic.


My issue was with being told different stories by 4 different on-site staff members.
I never called the call center.

First told me I didn't have to stay in the room...ran to grab some lunch on site. Came back to a voicemail they wouldn't fix it unless we were there in the room

Back and forth until 4:30 pm.

All fixed but after being at POR without a hassle last week I expected better

Bolding is mine, if you "called the resort" to report the broken door center then you most certainly did get the call center (and they probably answered the phone in a way that makes you think you were talking to people at the resort. You weren't.)

 

[ManyMinnie]

I never called the call center.

If you went to the front desk or talked to staff in person, then no, you didn't call the call center.

But for anyone else reading, any time you pick up the phone in your hotel room at Disney, you are calling a call center.

Not the front desk at your resort, not housekeeping at your resort, etc. A call center that may not even be located in FL.

 

[maxiesmom]

we always joke no need to set the alarm, always a built in wake up call of some sort another...it's expected. We usually crash early from exhaustion anyway. i'm going to ask for 2nd floor in jamaica, aruba or even martinique and hope for the best.

Did they move you? I hope so!

 

[WeLoveLilo05]

Wait...what are these sensors you speak of? LoL We usually go every year but havent been there in 2011 (we bought a house last year do it wasn't in the budget). There's an additional key to the KTTW? Something new?

Sorry you aren't having a great time, we have stayed at CBR...4xs now I think, and I love it there. Everything about it has been perfect for my family. Actually having a hard time choosing between BC and CBR this year, thats how much I love CBR. But like others said you have to go to front desk (and thats at all the resorts) if there is an emergency that needs to be taken care of right away. I would never stand there for 3 hours on my last day of vacation.

 

[maxiesmom]

Wait...what are these sensors you speak of? LoL We usually go every year but havent been there in 2011 (we bought a house last year do it wasn't in the budget). There's an additional key to the KTTW? Something new?

Do a search for RFID and Magicband. Disney is changing how you access your rooms and how you enter the parks. Along with a lot of other stuff. Now at CBR you just wave your room key in front of the lock and it pops open. No need to stick your room key inside of the little slot. Soon all resorts will have that, and we will enter the parks in a similar way.

 

[Sparkly]

When we were at Kidani, we had to tap the room card to the door rather then insert it. Caused some confusion.

 

[keishashadow]

Did they move you? I hope so!

im the sort that is far too lazy to pack up and move during a WDW trip, unless i'm heading to universal. We're low maintenance travelers, figure if you travel enough you'll encounter the occasional bump in the road...just would like to miss most of them.

 

[jollygreengirl]

OP, I don't know why everyone is giving you such a hard time about your issues at CBR. Having just come home from a weekend trip at CBR, I totally understand. It was not a "magical" stay for us either and we won't be back to that resort. Not to mention that just "popping" over to the front desk/concierge is a little more involved at CBR, especially with little ones in tow. I'm glad Disney is trying to help you, but I'm with you. For the first time at WDW, I really regretted paying the on-site premium to stay at CBR. Our experience was not worth the money I spent. Hope you have safe travels home.

 

[Missyrose]

OP, I don't know why everyone is giving you such a hard time about your issues at CBR. Having just come home from a weekend trip at CBR, I totally understand. It was not a "magical" stay for us either and we won't be back to that resort. Not to mention that just "popping" over to the front desk/concierge is a little more involved at CBR, especially with little ones in tow. I'm glad Disney is trying to help you, but I'm with you. For the first time at WDW, I really regretted paying the on-site premium to stay at CBR. Our experience was not worth the money I spent. Hope you have safe travels home.

No one is giving OP a "hard time" about the issue she had. Most of the PP were just suggesting to her and anyone else who may run into this type of problem in the future that you'll get things done a lot faster by walking to the front desk. We all understand it's difficult with kids in tow, but things likely would have been handled in less than 3 1/2 hours by eliminating the middle man (the call center you get by calling the front desk).