Been lurking for a while, especially in the last couple months; however, this is my first post.
Just returned from a too-short trip to WDW. I have an Annual Pass, and stayed at Caribbean Beach with the dining plan added.
I was on my own for the first day (Friday), so I headed over early to Old Port Royale for breakfast around 7:15. The place was fairly deserted (though not for long) and only 2 registers were open.
This was my first use of the KTTW RFID card to make a point-of-sale transaction (specifically to use my first counter service meal). After the young lady rang me up, I tapped the Mickey pad --- didn't light up. She touched a couple keys and asked me to try again -- I did -- didn't light up.
By this time, I had a couple people behind me in line. Now, I'm holding my key well away from the touchpad and it lights up on its own. She tells me to enter my PIN, but it won't enter (the little keypad screen still said "Welcome" or something to that effect).
People in line behind me now shrug and sigh and move to the other line.
The cashier is embarassed at this point. I look at her screen and see that the system is now rebooting. She apologizes profusely, calls over two separate managers, and I go stand in the now ever-growing line for the other register. I wasn't irritated in the least -- stuff happens after all with point of sale registers even using debit/credit cards.
I was surprised to see how she was grilled by the managers -- "what keys did you touch?" "why is this screen showing?" -- I thought they were unnecessarily rough on her (especially since they were 3 feet away from the line to the other register).
Her system comes back up and she motions to me to come back. I laugh and say, "should I risk it?". She apologizes again, and I tell her not to sweat it. Still no response from the touchpad, so she takes my KTTW card and swipes it, and I'm on my way (after verifying that I in fact didn't accidentally use three counter service meals).
A minor inconvenience, but think about the implications here. In the amazing Tomorrowland magic-band future that Disney is envisioning, I would not have a KTTW card -- just a groovy wristband emblazoned with the requisite amount of flair.
So now replay this scenario -- when the Mickey keypad goes on the blink (or in this case, off the blink) -- how do I prove that I'm on the dining plan? And how do I complete the transaction without shelling out cash or a credit card since there's no magstrip to scan from my nonresponsive (but pretty!) band. And what does this do to the poor schlubs in line behind me while multiple managers attempt to fix the issue (and grill the cashier CM) before shuttling me off to a different register.
Now replay this scenario once FP+ comes into play and you're in line for Peter Pan. Imagine what that does to the wait (both FP and standby) when the Mickey posts stop responding!
Aside from the many valid concerns raised in earlier posts, I think the lack of a viable, readily available backup to the magicbands will prove to be the most distressing, and could prove to be their undoing. When a point of sale keypad goes down at Target, the cashier can always swipe your credit card themselves, or if that fails, just key in the card number. Neither of those backup steps is available once you put all your eggs in the magicband basket. And remember -- [insert Paul Frees here] -- there's no turning back now....
So, when the RFID readers go down (and they will -- that's natural), what does that do to the unlucky souls who dutifully made their FP+ reservations months in advance? And what does it do to the line while everything grinds to a halt while one CM after another tries the required next steps before contacting tech support?
I have seen the future -- and it looks surly!
Joe
Just returned from a too-short trip to WDW. I have an Annual Pass, and stayed at Caribbean Beach with the dining plan added.
I was on my own for the first day (Friday), so I headed over early to Old Port Royale for breakfast around 7:15. The place was fairly deserted (though not for long) and only 2 registers were open.
This was my first use of the KTTW RFID card to make a point-of-sale transaction (specifically to use my first counter service meal). After the young lady rang me up, I tapped the Mickey pad --- didn't light up. She touched a couple keys and asked me to try again -- I did -- didn't light up.
By this time, I had a couple people behind me in line. Now, I'm holding my key well away from the touchpad and it lights up on its own. She tells me to enter my PIN, but it won't enter (the little keypad screen still said "Welcome" or something to that effect).
People in line behind me now shrug and sigh and move to the other line.
The cashier is embarassed at this point. I look at her screen and see that the system is now rebooting. She apologizes profusely, calls over two separate managers, and I go stand in the now ever-growing line for the other register. I wasn't irritated in the least -- stuff happens after all with point of sale registers even using debit/credit cards.
I was surprised to see how she was grilled by the managers -- "what keys did you touch?" "why is this screen showing?" -- I thought they were unnecessarily rough on her (especially since they were 3 feet away from the line to the other register).
Her system comes back up and she motions to me to come back. I laugh and say, "should I risk it?". She apologizes again, and I tell her not to sweat it. Still no response from the touchpad, so she takes my KTTW card and swipes it, and I'm on my way (after verifying that I in fact didn't accidentally use three counter service meals).
A minor inconvenience, but think about the implications here. In the amazing Tomorrowland magic-band future that Disney is envisioning, I would not have a KTTW card -- just a groovy wristband emblazoned with the requisite amount of flair.
So now replay this scenario -- when the Mickey keypad goes on the blink (or in this case, off the blink) -- how do I prove that I'm on the dining plan? And how do I complete the transaction without shelling out cash or a credit card since there's no magstrip to scan from my nonresponsive (but pretty!) band. And what does this do to the poor schlubs in line behind me while multiple managers attempt to fix the issue (and grill the cashier CM) before shuttling me off to a different register.
Now replay this scenario once FP+ comes into play and you're in line for Peter Pan. Imagine what that does to the wait (both FP and standby) when the Mickey posts stop responding!
Aside from the many valid concerns raised in earlier posts, I think the lack of a viable, readily available backup to the magicbands will prove to be the most distressing, and could prove to be their undoing. When a point of sale keypad goes down at Target, the cashier can always swipe your credit card themselves, or if that fails, just key in the card number. Neither of those backup steps is available once you put all your eggs in the magicband basket. And remember -- [insert Paul Frees here] -- there's no turning back now....
So, when the RFID readers go down (and they will -- that's natural), what does that do to the unlucky souls who dutifully made their FP+ reservations months in advance? And what does it do to the line while everything grinds to a halt while one CM after another tries the required next steps before contacting tech support?
I have seen the future -- and it looks surly!
Joe