Hey All;
I just wanted to post a quick review of my stay at CSR from 2/6 through 2/12. I booked (2) rooms, one for me and my friend, and the second for a couple and their 9 month old infant. I had previously stayed at POR and had a great visit.
Rooms:
My room was 4124 (Caistas 4), which was a "waterview" of the secondary swimming pool. Mousekeeping at this room was phenomenal! I left a note for extra coffee, and for the duration of our stay, we received 5 pods a day, which were fully used.
The 2nd room was 4466 (Casitas 4), waterview overlooking the huge lake. The actual view was gorgeous, but the Mousekeeping service was horrendous. After the 2nd night, I filed a formal complaint with the front desk and Mousekeeping service.
While monetary compensation was made, the level of service stayed the same, if not decreased. There was a 9 month infant in the room, and on the last night of our stay, she found a bobby pin that didn't belong to anyone staying in the room. Anyone with an infant knows what type of risk this poses; and the Mousekeeping staff didn't seem alarmed by the severity of the concern.
Communication between front desk and Mousekeeping was severely lacking - no one seemed to be on the same page with the concerns of the room. Noel, the Mousekeeping manager, was supposed to call on numerous occassions, but never did. By pure coincidence, I saw her on the property and she seemed utterly shocked. She had no idea how to handle my concerns, and had a genuine disinterest in correcting the mistakes. Perhaps this is why Mousekeeping on that floor never got better.
Food:
PepperCafe food is good for what it is. Hardly no wait and service was very quick. The CM on one day was very rude; when requesting a menu after we had sat, she stated that " you dont need a menu, just get up and walk around".
I had to walk to the wait station to get a menu.
Ultimately, the resort is nice, great views and very comfortable. The only concerning thing was how Mousekeeping service greatly varied across a couple floors at the same Casita, and the genuine unwillingness of the front desk/mousekeeping to actually rectify the situation.
Even though monetary compensation was made, that doesn't mean you don't have to improve on the level of service going forward. After my interaction with the Mousekeeping manager (Noel), I was not surprised there was no rush to improve the Mousekeeping on the 4th floor.
Hope this helps!