Two rooms, one adult

[aaarcher86]

Garden view (or preferred location, or pool view, or Magic Kingdom view, or Savannah view, etc.) is a bookable category. Even so, neither it nor any of the other bookable categories is guaranteed; any room or rooms could be taken out of service for any reason, or many guests' flights could be cancelled due to extreme weather at home so they don't check out...

Connecting rooms isn't a bookable category. When the location/view for which you've paid isn't 100% "yours" until you're in the room, a request has even less weight - no matter how it's booked. And don't forget the poster in this thread who got connecting rooms that didn't connect to each other.

It's not a bookable category, but it IS a distinct method of booking the reservation by the CM. They are booked in a separate fashion with distinct coding.

The person that received a connecting room that didn't connect to each other had it fixed.

 

[maxiesmom]

Guaranteeing connecting rooms is Disney's wording, not mine. If you'd rather say it's never guaranteed that's totally fine. But if Disney will guarantee me 2 connecting rooms why wouldn't I assume they would? If Disney has a policy stating such, why wouldn't I judge based off of the policy of the place I'm making arrangements with?

Because that place also states on their own web site that connecting rooms are a request only, and not guaranteed. I don't know why they say two different things in two different places, but they do. It is maddening! And as you yourself agree, they have no real way of guaranteeing connecting rooms 100%. So it is not much of a guarantee, is it?

Disney also lets me pay for a certain room type, but then I've been unlucky enough twice to not get what they have told me I was getting. You simply can't count on anything 100% when it comes to your room reservation. And thinking you can can lead to much stress and frustration.

 

[Tinkerbellie16]

Yes. If you book two rooms and only one person is an 'adult', they will guarantee the connecting rooms...I've looked into it myself. And of course, call Disney and let them know to make absolutely sure.

 

[maxiesmom]

Yes. If you book two rooms and only one person is an 'adult', they will guarantee the connecting rooms...I've looked into it myself. And of course, call Disney and let them know to make absolutely sure.

They will guarantee it as much as they can. There have been posters who had that on their reservation, and still didn't get them. One of them was an adult with multiple children. Not sure what a guarantee is worth if it isn't a 100% guarantee.

And as far as calling and checking, remember the people on the phones are not always right either, which could be another thread. I just helped someone on another post who was told over the phone they couldn't book a room type that they most certainly fit in. The CMs at the call center don't know everything.

They can tell you anything they want ahead of time. They don't assign rooms as we book, so they truly don't know for sure what will be available. And they won't be the ones to deal with you if you don't get what you want either.