NEW policy re transfer to TA

[chateau]

Pillow, what are you going to do with those gas cans?!?! I think we're ok! No problem!!

 

[neg58]

Chateau has a point that seems to be missed. Sorry, but the point is valid!!

I'm eager to hear how this affects DVC owners. THAT I'll wait and see...

I agree that it may seem unfair to change a policy, especially to those who were planning on getting an OBC from a TA (imagine how the TAs who may have lost some business feel). But that doesn't make it illegal or allow that those who now cannot transfer to a TA have a cause of action against the business. Businesses change the terms of offers all the time. Commercial carriers even have more power to do this, such as an airline doesn't allow you to just sell your ticket to someone else, or if they raise the charge for baggage or soda on a flight, you have to accept that change.

If it is a material change, you would probably be allowed to cancel the entire contract (which you could do here are this new policy would only affect those cruises not paid in full). Also the on board credit is only a fraction of the cost of the cruise, so it is unlikely anyone would consider it material to the contract.

At the same time, the TA can change it's offer at any time. If you were planning on transferring the reservation to ABC agency for $500 in credit, andABC decided before you changed it lower that offer to $50, there isn't anything you could do about it. You'd have no claim against ABC.

Just a difference between unfair (which you might think it is) and illegal or actionable, which a change in policy is not. Don't like the new policy? Don't do business with Disney anymore.

Nancy

 

[lodge]

I agree that it may seem unfair to change a policy, especially to those who were planning on getting an OBC from a TA (imagine how the TAs who may have lost some business feel). But that doesn't make it illegal or allow that those who now cannot transfer to a TA have a cause of action against the business. Businesses change the terms of offers all the time. Commercial carriers even have more power to do this, such as an airline doesn't allow you to just sell your ticket to someone else, or if they raise the charge for baggage or soda on a flight, you have to accept that change.

If it is a material change, you would probably be allowed to cancel the entire contract (which you could do here are this new policy would only affect those cruises not paid in full). Also the on board credit is only a fraction of the cost of the cruise, so it is unlikely anyone would consider it material to the contract.


At the same time, the TA can change it's offer at any time. If you were planning on transferring the reservation to ABC agency for $500 in credit, andABC decided before you changed it lower that offer to $50, there isn't anything you could do about it. You'd have no claim against ABC.

Just a difference between unfair (which you might think it is) and illegal or actionable, which a change in policy is not. Don't like the new policy? Don't do business with Disney anymore.

Nancy

Ok, well the person who made the quote obviously was grandfathered in, so it seems the post was right.

I called Disney myself and yes, anyone who made a reservation prior to the change would be allowed to transfer to an agent without penalty. AND I got my answer for DVC members too. I put that up on the owners board, to preclude these type of pointless disagreements occurring here.

 

[Candleinthewind]

I called Disney myself and yes, anyone who made a reservation prior to the change would be allowed to transfer to an agent without penalty.

Not all reservation agents are aware of the new policy. Those working at a higher pay grade have stated there is no grandfathering of those holding existing reservations.

Anyone claiming to have transferred a reservation made prior to 2/1/13 will have to have filled out a certain form and emailed or faxed it to DCL at a certain phone number or address. The transfer can take up to four weeks. A request may have been made but that does not mean it happened today even under the best of circumstances.

 

[tinkerone]

haven't read the whole thread so if this has been asked and answered, sorry.
so lets say I book with a ta today and put a deposit down. I want to cruise oct 2014. the ta takes the deposit and makes the reservation, i'm guaranteed a price.
so then I sail oct 2013 and want to rebook for obc. now if the price is much the same and I want to book this could I not then tell them to tf it to abc ta and then call abc ta when I get home and cancel the first one?
just wondering if this is an option. it would solve problems for a few people, not sure what the ta's would think.

 

[lodge]

Not all reservation agents are aware of the new policy. Those working at a higher pay grade have stated there is no grandfathering of those holding existing reservations.

Anyone claiming to have transferred a reservation made prior to 2/1/13 will have to have filled out a certain form and emailed or faxed it to DCL at a certain phone number or address. The transfer can take up to four weeks. A request may have been made but that does not mean it happened today even under the best of circumstances.

Disney is pretty well paid!! This is all quite comical being the number of posts by mostly everyone else on this topic and a newbie with all but 2 posts on this thread. troll?

 

[jayteadunn]

Thanks for posting this. Good information to know.

 

[Candleinthewind]

Disney is pretty well paid!! This is all quite comical being the number of posts by mostly everyone else on this topic and a newbie with all but 2 posts on this thread. troll?

No not a troll just a lurker who works in the travel industry with some direct knowledge of this matter!

What is lmao anyway?

 

[lbgraves]

....so then I sail oct 2013 and want to rebook for obc. now if the price is much the same and I want to book this could I not then tell them to tf it to abc ta and then call abc ta when I get home and cancel the first one?
just wondering if this is an option. it would solve problems for a few people, not sure what the ta's would think.

This would be considered reshopping, or at least it has in the past. Just have your TA's information with you and the reservation number and the OBB agent will be able to take care of it.

 

[tinkerone]

This would be considered reshopping, or at least it has in the past. Just have your TA's information with you and the reservation number and the OBB agent will be able to take care of it.

thanks for the information, i'm still trying to get my head around this.
I thought if it was booked with a ta then you couldn't reshop it on board, that the ta had to release it. what your suggesting is sooooo much easier.

 

[pillow]

Does anyone know how long this temporary policy suspension lasts?

The travel agent transfer form has disappeared from the website. Just called Costco, and they have to get the form from Disney and email it to me.

Jodie

 

[pillow]

I'm answering my own question . . . I just spoke with DCL. There is NO TEMPORARY SUSPENSION of this policy. I also confirmed that previous reservations are not grandfathered (as previous posters have said). While I understand why this is the new policy, I feel that the way they are handling previously booked reservations is not very customer friendly. The rep encouraged me to email a complaint (which I had already done). Guess I'll kiss my $500 Costco cash card good-bye . . .

Jodie

 

[carmie3377]

As i posted yesterday, I was able to transfer a 2 year old reservation over to DVC and still get the OBB discount. Wonder if it is because it's Disney to Disney????

Sent from my iPad using DISBoards

 

[chateau]

I'm answering my own question . . . I just spoke with DCL. There is NO TEMPORARY SUSPENSION of this policy. I also confirmed that previous reservations are not grandfathered (as previous posters have said). While I understand why this is the new policy, I feel that the way they are handling previously booked reservations is not very customer friendly. The rep encouraged me to email a complaint (which I had already done). Guess I'll kiss my $500 Costco cash card good-bye . . .

Jodie

Dang girl, so sorry. I guess it's because I got that form through just prior but hadn't called the TA officially... it was already considered transferred as far as Disney was concerned. And we were doing so well with it all!!

If I had seen your post earlier, I would've just emailed it to you, but suppose it's better you called and got the answer you did for where you were in the process. I see why my answer was different, too. Without the whole picture, it couldn't be pieced together.

 

[pillow]

As i posted yesterday, I was able to transfer a 2 year old reservation over to DVC and still get the OBB discount. Wonder if it is because it's Disney to Disney????

Sent from my iPad using DISBoards

Who knows??? I sent in the transfer forms anyway. Guess we'll see what happens.

J

 

[chateau]

Who knows??? I sent in the transfer forms anyway. Guess we'll see what happens.

J

Good luck.... we are SO CLOSE it situations, hope you make it too!!

 

[pillow]

Dang girl, so sorry. I guess it's because I got that form through just prior but hadn't called the TA officially... it was already considered transferred as far as Disney was concerned. And we were doing so well with it all!!

If I had seen your post earlier, I would've just emailed it to you, but suppose it's better you called and got the answer you did for where you were in the process. I see why my answer was different, too. Without the whole picture, it couldn't be pieced together.

Yeah - just a timing thing. But who knows, maybe the right hand isn't talking to the left and they will let my transfer go through. I REALLY hate to lose that $500 cash card I was banking on. I'm crossing my fingers.

 

[IBelieveInTheMagic]

Yeah - just a timing thing. But who knows, maybe the right hand isn't talking to the left and they will let my transfer go through. I REALLY hate to lose that $500 cash card I was banking on. I'm crossing my fingers.

I hope it works for you too and I'll be calling Costco tomorrow morning to see if I can move mine. If not ~ it is what it is ~ but that Costco card would be really nice. I was also pleased with the insurance Costco offered as well.

Oh yeah - very important question - I'm assuming there are no issues keeping your current cabin? We have ours specifically picked out and would not be willing to give it up.

Keep us posted!

Heather

 

[lilpooh108]

I hope it works for you too and I'll be calling Costco tomorrow morning to see if I can move mine. If not ~ it is what it is ~ but that Costco card would be really nice. I was also pleased with the insurance Costco offered as well.

Oh yeah - very important question - I'm assuming there are no issues keeping your current cabin? We have ours specifically picked out and would not be willing to give it up.

Keep us posted!

Heather

How much does costco offer for transferred cruises?

 

[IBelieveInTheMagic]

How much does costco offer for transferred cruises?

Hi - it's not that they offer something for transferring but it's a booking incentive. I realize this might be exactly what you are saying but just wanted to clarify. Someone else had posted it was around 8% of the cost of the cruise. The best is to look on the Costco site and see the exact amount for the category you are interested in.

Heather