NEW policy re transfer to TA

[kcashner]

DCL announced today that reservations can only be transferred to a TA within 30 days of making the reservation.

This is probably an attempt to limit guests making a reservation and then shopping around for the best TA perks after all the "work" on the reservation has been completed by DCL. I guess the lesson is that guests should do their homework and book thru the TA initially. There is no change in onboard bookings as far as I know, beyond the new 30 day rule.

 

[mmouse37]

Thanks for posting that.

MJ

 

[wallawallakids]

Good to know. Thank you.

 

[lilpooh108]

Thanks for posting this!

Glad I transferred my booking 2 weeks ago. Whew!

 

[tomandrobin]

Interesting news.

Still have not seen anything official from DCL.

 

[Momma2Jax]

Hmm... I wonder if this applies to moving a dummy date, if its like a new booking? Probably not since its the same reservation number :-/

 

[kcashner]

Interesting news.

Still have not seen anything official from DCL.

I got it on FB this morning. No, I have not seen anything on the DCL site. It was in the form of an announcement, not a "someone said" thing.

 

[su_A_ve]

I got it on FB this morning. No, I have not seen anything on the DCL site.

If it's on the internet, then it must be true... Let's wait for an official DCL statement...

 

[kcashner]

If it's on the internet, then it must be true... Let's wait for an official DCL statement...

At some point I must have clicked on a "like" DCL or something. I get something from them almost every day, mostly in the form of veiled advertising....photos of the ships, castaway cay, "which would you rather be doing now--hanging out at the pool or relaxing on Castaway Cay,? etc. They have also sent announcements of reduced rates and other more important goodies. There are things like "check out the new rates on cruises from XYZ port, photos or ports, etc.

While I cannot swear that all of these things that appear to be from DCL really are, they certainly all "look" the same. It would surprise me if this were not a real announcement.

 

[pyramid2000]

Thank you for the information!

 

[mmmears]

Hmm... I wonder if this applies to moving a dummy date, if its like a new booking? Probably not since its the same reservation number :-/

I'm wondering the same thing. I keep my cruise reservation to myself until I really know we are going, then I have transferred it (I didn't want to have a TA have to move it several times for me).

 

[jdb in AZ]

We must have hit "like" as well but not all their "ads" show up on our Facebook. I just typed "Disney Cruise" in the Facebook search engine and there's a bunch of stuff, including a blurb this morning about Galveston, but I'm not seeing an announcement about transferring bookings to travel agents.

That's just plain strange. Did they change their minds already? The Disney cruise line blog hasn't picked up on it yet either.

 

[Meghatron]

(I didn't want to have a TA have to move it several times for me).

But... that's their job?

 

[lbgraves]

I doubt a TA would post this information to their clients if it wasn't from DCL directly.

 

[jdb in AZ]

I just did some searching on Google and found this -- on the Disney web site.

You can transfer your reservation to a travel agent as long as the voyage fare portion of your cruise has not been paid and the request is received within 30 days of your reservation being created. Please contact your travel agent to assist you in completing the necessary authorization form to transfer your booking.

http://disneycruise.disney.go.com/faqs/booking-reservations/travel-agent-authorization/

 

[lbgraves]

I keep my cruise reservation to myself until I really know we are going, then I have transferred it (I didn't want to have a TA have to move it several times for me).

I completely understand this. When the 2013 dates were released I planned to book a June cruise. That's what I would have told a TA to get us. The prices for June were shocking so I looked at March and was surprised by the glitch over the spring break cruises so snapped them up. We wouldn't be crusing this year if it hadn't been for that and I could have missed out if I didn't have control of my reservation that time. I did transfer to a TA for the 2014 dates, but still feel like I am bugging them with all the possibilities and if a cat 8 costs X book a cat 10 instead.

 

[DahliaRW]

From the FAQ at: http://disneycruise.disney.go.com/faqs/booking-reservations/travel-agent-authorization/

QuestionCan I transfer my cruise reservation to a travel agent?Answer
You can transfer your reservation to a travel agent as long as the voyage fare portion of your cruise has not been paid and the request is received within 30 days of your reservation being created. Please contact your travel agent to assist you in completing the necessary authorization form to transfer your booking.

So it is on the official site if you go look.

ETA - I posted this while another poster beat me to it (I was researching and copying at the time they posted).

 

[WebmasterJohn]

Just confirmed with DCL that this policy change is now in affect.

If this is something you are not happy about send an email to dcl.guest.communications@disneycruise.com - they claim that they want happy guests so if they make a policy change that doesn't make you happy let them know.

 

[Rogillio]

Can I still book myself on-line and get a DCL OBC and then transfer to DU and get their OBC? If so, does that have to be done w/i 30 days?

 

[kcashner]

Well, I don't know how or why I got the announcement on my FB this morning...must have been something I did in past years....

But now we all have the same info on the DCL web site. Done deal till they change it again......