Robbed at BWV

[rgf207]

Also, replacement is customer service, not admission of guilt.

Stacy

That's where you are wrong. Why do you think Disney doesn't apologize or immediately pay medical bills for guests who are injured on property. Because if they do, any court of law will see that as an admission of guilt.

 

[nursie]

I've never received a 'claim' ticket on my vacations...Disney or otherwise. Guess this is something world travelers or New Yorkers are used to.
I'll be sure to get one on our upcoming trip when I have bell service keeping my bags as I go from Resort to Resort.
Unfortunately things like theft happen everyday. I understand OPs intent was to warn others. Thanks for the heads up. Hope it never happens to you again, that was very sad. No one deserves to have their trip dampened by having their belongings 'lifted' by someone else.

 

[Robo]

I've never received a 'claim' ticket on my vacations...Disney or otherwise. Guess this is something world travelers or New Yorkers are used to.

I live in Missouri.

I have gotten a Disney claim check every single time we have left our bags
with Disney resort bell service.

It is handed to us automatically (we have not had to ask) and at every resort (all levels) at which we have stayed for decades at WDW.

 

[TLSnell1981]

I'm sorry that happened to you and I'm glad you were compensated.

Most Valets are actual Disney employees. My good friends husband has worked at Disney for over 20 years(in many roles) but he is currently a valet. He works for Disney, not an outside company. So the information you were given that all valets are contracted out is false. My friend currently works at the AKL Villas, but has worked at other resorts before that.

She told me that the Valets at the Value resorts are contracted out, but that's it, as far as I know. Maybe people called out sick or something and the valets you had were fills ins? Either way what happened stinks and I'm sorry your vacation started off so crappy.

Interesting. We were told the valet system is outsourced, but bell services is not... Our home resort is BWV. Are the resorts treated differently, has something changed or were we misinformed?

 

[LilyWDW]

I live in Missouri.

I have gotten a Disney claim check every single time we have left our bags
with Disney resort bell service.

It is handed to us automatically (we have not had to ask) and at every resort (all levels) at which we have stayed for decades at WDW.

I live in TN. I have always gotten a claims ticket if I left my bags with the hotel. Disney or otherwise. Never thought that anyone wouldn't.

 

[GSDRescuer]

So sorry for your loss, but glad they compensated you for the cards.

Sometimes when we are in DisneyWorld, we think that everything is magical, all is good and wholesome. However, DisneyWorld is still in the real world. That seeps through sometimes. Who knows what happened to that bag. It could have fallen and been placed on another cart, a guest could have snatched it, it could be laying in the corner somewhere....many possiblities.

At least we all learned a lesson from your experience....no matter what we want to believe, DisneyWorld is still in the real world, caution has to be taken as if we were anywhere else. Hold on to your child, hold on to your purse...etc.

Again, so glad Disney went the extra mile to compensate you for your loss. That part was Disney Magic.

 

[anonymousegirl]

I've never received a 'claim' ticket on my vacations...Disney or otherwise. Guess this is something world travelers or New Yorkers are used to.
I'll be sure to get one on our upcoming trip when I have bell service keeping my bags as I go from Resort to Resort.
Unfortunately things like theft happen everyday. I understand OPs intent was to warn others. Thanks for the heads up. Hope it never happens to you again, that was very sad. No one deserves to have their trip dampened by having their belongings 'lifted' by someone else.

I have always received a claim ticket when I check my bags which I do frequently, either after arriving on the red eye from California, or departing late in the afternoon for a late flight home.

 

[NotUrsula]

The thing is, if bags left with Bell Services are not locked, then it is simply your word as to what the contents are. There is a reason why bags sent to the resort from shops are taped and stapled shut with a carbon-copy itemized receipt stuck to them; that is so that no one can come back and say that something that never was in the bag in the first place is now missing.

Anyone who leaves bags at Bell Services without getting an itemized claim check is careless at best and a fool at worst. Without that claim check, you have no legal recourse if something goes missing.

As to Disney, yeah, they screw up just like any other hotel sometimes, and I don't see them with rose-coloured glasses. However, as the story is told by the OP, I don't see how the hotel can be held legally accountable for the loss of a shopping bag that the OP has no proof was ever even left with them. It sounds like they went above and beyond to replace the contents of a bag that she could not prove was ever in their possession, so I would say that that management gets Customer Service props for this one, as the failure to present a claim check certainly should not have happened. (And all Disney resorts routinely DO give claim checks. They are tear-offs in two parts and normally one is attached to every bag handle. The guest's name is written on the part that is retained on the bag, and the piece that you are given has a number that matches the section that stays on the bag.)

Also, on the subject of "death glares", what a passive-aggressive waste of time. Whenever I leave my bags with bell services ANYWHERE, I make it a point to tell them if one or two of the bags contain valuables and must go into secure storage. When you do that, those particular bags should be locked up while you wait, and will never be left sitting on a cart in the open. (Also, at some hotels where I have stayed, items requested for secure storage may get a different and more detailed claim check that details what is in them; they look inside and verify that the contents match your description before they accept the bag.)

 

[RMulieri]

Honestly - This board, which can be such a wonderful tool, has turned into a depository for every little thing that can possibly be complained about.

Disney is expected to be more responsible for someone's belongings than they expect to be for themselves.

Mickey Mouse gets reported because he posed for a picture at a M&G before signing an autograph, reportedly causing a meltdown in a "veteran 2-year-old" who expected the autograph first because THAT'S HOW ITS ALWAYS DONE.

Disney world is the ONLY place that people cut in line, stop in a walkway to read a map, try to cheat the system, etc. etc. Disney is criticized because a "Happy Birthday" button only gets the bearer several birthday salutations from cast members instead of it raining free Mickey Bars when they walk by a cart.

Disney tries to create a magical experience for people, but its the people who keep screwing it up with their behavior - just like the outside world. People's expectations are out of whack.

The road to hell is paved with good intentions.

I love this

 

[Rylee]

When the valet took our luggage he asked how many bags we had and we said "alot" so he didn't bother counting or giving us a claim ticket.

Family of 7 here. Between certain years, our family included 3 teenage girls, (and they don't travel lightly, lol) and a special needs child with extra apparatus, etc. Now, that is "A LOT" of bags! We've always received a claim ticket. Seriously, how would you ever prove they ever had your bags or belongings, in the first place?

I am sorry this happened to you. Hope you enjoyed the rest of your vacation.

 

[BobbyBudnick]

I'm sorry that happened to you and I'm glad you were compensated.

Most Valets are actual Disney employees. My good friends husband has worked at Disney for over 20 years(in many roles) but he is currently a valet. He works for Disney, not an outside company. So the information you were given that all valets are contracted out is false. My friend currently works at the AKL Villas, but has worked at other resorts before that.

She told me that the Valets at the Value resorts are contracted out, but that's it, as far as I know. Maybe people called out sick or something and the valets you had were fills ins? Either way what happened stinks and I'm sorry your vacation started off so crappy.

Not true. Bags & Cars Inc. is the company that runs the valet service at the resorts. The bell service/dispatch are Disney employees.

 

[OrangeCountyCommuter]

I guess it's "like" a good thing that I don't work in the service industry, because if you "like" stood there giving me a death stare like you did that "little person", your crap would still be sitting in the middle of the lobby.

I don't get the "death stare" need either.

Why don't you just walk over and say nicely "would you mind locking that up for me"? Instead you wasted your time "death staring"

(And for the OP... paragraphs are your friend. I got lost and quit reading)

 

[nkereina]

I've never received a 'claim' ticket on my vacations...Disney or otherwise. Guess this is something world travelers or New Yorkers are used to.

You must have never stored your bags then. Why would you leave your bags somewhere with no proof you left them? And moreover, how would they ever know which bags are yours with no ticket to match them up to?

 

[TLSnell1981]

Not true. Bags & Cars Inc. is the company that runs the valet service at the resorts. The bell service/dispatch are Disney employees.

Thanks for verifying this info.

 

[juliebug1997]

Family of 7 here. Between certain years, our family included 3 teenage girls, (and they don't travel lightly, lol) and a special needs child with extra apparatus, etc. Now, that is "A LOT" of bags! We've always received a claim ticket. Seriously, how would you ever prove they ever had your bags or belongings, in the first place?

I am sorry this happened to you. Hope you enjoyed the rest of your vacation.

You must have never stored your bags then. Why would you leave your bags somewhere with no proof you left them? And moreover, how would they ever know which bags are yours with no ticket to match them up to?

We leave our bags with bell services every time on the last day and have always gotten a ticket. We've also gotten tickets in NYC at two different hotels when we had a late flight. One place even charged us, so we definitely got a slip that time.

 

[TheLostGirlsMom]

We were robbed by valet in Sept 10 at CR. We had gone into dinner at CG and didn't make it out to after midnight. Needless to say the next morning I asked my DH where the $200 cash he had was. Low and behold it was in the center console of our car but when he went out to retrieve it, it was gone. He went over to CS and was basically blown off so decided to let it go and would write a letter to guest relations afterwards. He was contacted via a phone call with an apology and then sent 5 one-day tickets to make up for our loss and less than magical time. I was amazed that Disney went out of their way to rectify something that ocurred on their property.

 

[lililoo12]

We were robbed by valet in Sept 10 at CR. We had gone into dinner at CG and didn't make it out to after midnight. Needless to say the next morning I asked my DH where the $200 cash he had was. Low and behold it was in the center console of our car but when he went out to retrieve it, it was gone. He went over to CS and was basically blown off so decided to let it go and would write a letter to guest relations afterwards. He was contacted via a phone call with an apology and then sent 5 one-day tickets to make up for our loss and less than magical time. I was amazed that Disney went out of their way to rectify something that ocurred on their property.

Why would you leave cash in your car? I wont leave a buck let alone 200, Especially knowing you are valeting it? Makes no sense

 

[lililoo12]

People make it so easy to become victims. Use common sense and there would be no issues.

 

[mom2rtk]

Why would you leave cash in your car? I wont leave a buck let alone 200, Especially knowing you are valeting it? Makes no sense

People make it so easy to become victims. Use common sense and there would be no issues.

People are so quick to criticize.

I'm guessing it was an oversight.

I left a backpack with a lot of cash in it when I valet parked at the DL hotel once. We had driven half way across the country and forgot just where I had stashed everything. Items had been moved around in that car for days. I nearly had a heart attack when I remembered that mid-morning. I was lucky. It was not out in the open and was still there when we picked the car back up that night.

Be sheesh, why not give them the benefit of the doubt?

 

[kaligal]

I stupidly left about $600 sitting out in the room once. Didn't mean to, but did.

People do stupid things. OP isn't alone there. Every single person on this thread has done something stupid at some point. Find me a person who hasn't done something stupid and I'll find you a big, fat liar.

Getting someone else to pick up the tab for your stupidity is a lucky break.

Because of this thread, at least 50 people will tell Disney that someone took their money and ask for Disney to pay for it.