Ohana's Speeding!!!

[Ro Z]

Wanted to say that we have had great dinners here many times. The last good time was March. But this last time was sooo bad. I am gonna give it a while before I try again. I hate to do it because it is a family fav. but Nov. was just soo bad!!

 

[North of Mouse]

Yes, right. Any time anyone has had a bad experience at 'Ohana, it is their own fault because they didn't manage their server or their dining experience properly.

Seems like some people just like to find fault! As minnie mum said, if you have a problem, handle it there, don't just sit and stew on it for hours, days, months, whatever.

We are down here for 10 days X3 each year with lots of TS restaurants. We go in with smiles and kindness and we have always received the same in return.

An example - A lady yest. morn. at CP (next to us in center) loudly proclaimed over and over that they were being *missed* by the characters because they were going toward the side after leaving us (her son, about 8 looked pained). She did this for each character even though they caught her table on the way back on the other side. On the other side of us, a couple with a shy toddler kept trying to get pictures with the character when he was at the next table ( the CM had to constantly remind them that their turn was coming - they said they were just letting their son get *adjusted* to them.) Now she will probably get on the Dis and proclaim how *rude* the CM was to them. A lot of times we receive what we give.

Anyway, there are always two sides to a story, and on the Dis you hear only *one* side.

And, we have choices, if we don't like what we receive somewhere, we don't have to return there. We don't enjoy German food, so we won't be back. Was it bad, no, just not our tastes.

 

[North of Mouse]

I really didn' t want to get into this again but. On Nov 7 we were seated at a great table at 8:30 right next to the windows. Great view, Wishes was over but still a great table. We got our bread. And we waited. Finally we got the salad. After the salad DH went to the rest room telling me not to eat all the wings! Haaha. Well he came back and no wings. I went to the restroom with the same warning. Came back to no wings! Finally they arrived. The noodles were cold but we didn't want to fill up on them anyway. So no big deal. We waited and along comes the chicken. We each get one piece. We eat it and wait again. The shrimp come and I don't eat seafood so they pile up shrimp on DH plate. As I watch him eat he says the shrimp are so salty he can hardly eat them. But he feels guilty that they gave him so many that he wants to eat them. REALLY stupid DH! Lol BTW I am still watching not eating! So along comes some pork. We each get a piece and I hate it. The old version was so much better. He says it is ok and eats it. Next comes our server Brittney and says are we ready for the fantastic dessert. I have to tell her we have not had any steak yet. She scurries off and brings us steak. I ask for more well done and she gives me 2 hershey kiss sized pieces. DH gets a couple pieces. The first one is good the 2nd is fatty. The dessert comes and it is good but we were so dissapointed in the meal we just wanted to get out of there! It was now 10:10 pm. Almost 2 hours!! Then the annoying hula lady stops us on the way out and tries to get us to hula. I wanted to slap her. Only kidding ...sort of! We have had great dinners here but this one was torture!

In all our trips, have never had anywhere near your experience (not saying you didn't). But, one thing for sure, IF we did, I wouldn't wait for the *full* scenario, I would get it straightened out with a manager, pronto Why wait, and let it ruin your whole meal/experience

 

[freshmanjs]

Anyway, there are always two sides to a story, and on the Dis you hear only *one* side.

this is a bit of a stretch. in this thread alone, there are a bunch of people saying they have had problems at 'Ohana and a bunch of other people saying they are wrong. By wrong, I mean saying things like "i've been there 20 times and nothing bad ever happened" or "you should have spoken up and fixed it on the spot."

It's incredibly presumptuous and imo rude to be telling people who had a bad experience that they didn't handle it well.

Personally, I've been to a lot of restaurants in a lot of places. Far more than most people. 'Ohana has a poor service level, in my opinion. Others like it...that's great. But, the poor service **I've** received at 'Ohana is not my fault. It's theirs.

 

[brobrosmom]

We tried Ohana's for the first time in January. I don't remember the service so it couldn't have been bad but we just didn't think the food was all that great. At the end of the meal DH and I both agreed that we were glad we tried it but probably wouldn't be back again.

 

[TDC Nala]

Enough of the argument. I do agree that if you have poor service you should report it while you are there...but there are those who don't like to spend time doing that or they don't like confrontation and they just don't go back to the restaurant. Who cares which way people handle it.

 

[princessSunshine]

I wonder if the time of year has a big effect on the quality of service i.e. rushing or way to slow? We've always gone during Disney's "slowest" time of the year - September - and only once had a slower meal (beginning of Food and Wine)....so what do you think? If it's a "busier" time of the year, do they rush you through and if it's a "slower" time of the year, they let you take your (and their) time?

As long as the pot stickers are hot and plentiful, my family's happy

 

[kris4360]

Enough of the argument. I do agree that if you have poor service you should report it while you are there...but there are those who don't like to spend time doing that or they don't like confrontation and they just don't go back to the restaurant. Who cares which way people handle it.

I think these people have way too much time on their hands!

 

[antkim]

As a server and bartender for many years I can tell you that "talking" with your server goes a long way. If you explain that you are in a hurry to catch Wishes or that you want to eat at a slower pace a good server will accommodate your wishes. I am sure that they are advised to serve the meal at a quicker pace however if you make a point to tell them how you would like your meal to go then they should not have a problem. We have dined there several times and only once did I feel rushed... however I did not care because I was tired and wanted to call it a day! LOL

One of our best experiences in Disney was at Ohana's years ago. Not just for the food. We dined late at night and had the pleasure of really getting to know our server and his assistant. We sat and chatted with them for a long time and learned so much about them and the resorts (specifically Contemporary/Polynesian). They had been working in WDW since day 1! We had sooo much fun just sitting and talking (well we were sitting not them LOL) and at the end of the meal they gave us an incredible gift! THEY GAVE US a gift! These CM's work A LOT every day for thousands of people (like we all do!). They too appreciate a nice experience. It was probably my fondest memory for dining! We have reservations in Jan and I can't wait.

Most of my dining in Disney has been mediocre. We are food snobs for sure! I really enjoy the signatures but the others I just enjoy the environment more!

Sit back and relax...time out of lines in the park is soooo nice!

 

[disneyfreak71]

We have been to 'Ohana many times and never been rushed before. We have had the occaisional slow meal but usually things come at a steady and confortable pace. My biggest gripe is why they put 2 person tables along the race track when most parties of 2 are adults without kids and don't care to get hit by brooms and kiddies.

 

[freshmanjs]

As a server and bartender for many years I can tell you that "talking" with your server goes a long way. If you explain that you are in a hurry to catch Wishes or that you want to eat at a slower pace a good server will accommodate your wishes.

Of course, a "good" server will. The issue is that at 'Ohana, a lot of the servers are not "good" at all. The service there is "bad", not "good"

 

[North of Mouse]

Of course, a "good" server will. The issue is that at 'Ohana, a lot of the servers are not "good" at all. The service there is "bad", not "good"

There is the possibility of a bad apple in every bushel, and maybe that's the one server you got - wouldn't say that a *lot* of them are bad though. We have gone too many times to count and have never gotten the *bad* one - kind of *luck of the draw* I guess.

 

[North of Mouse]

We have been to 'Ohana many times and never been rushed before. We have had the occaisional slow meal but usually things come at a steady and confortable pace. My biggest gripe is why they put 2 person tables along the race track when most parties of 2 are adults without kids and don't care to get hit by brooms and kiddies.

This!

I also agree about the *race track*. We always (after first time in the *track*) ask for a table on the side and have always been accommodated.

 

[antkim]

Of course, a "good" server will. The issue is that at 'Ohana, a lot of the servers are not "good" at all. The service there is "bad", not "good"

Never had a "bad" server there. Like I said, I have been many times. Guess I have much better luck because in the 8+ times we have been there never have we had a "bad" server just "good" or "exceptional".

 

[freshmanjs]

Never had a "bad" server there. Like I said, I have been many times. Guess I have much better luck because in the 8+ times we have been there never have we had a "bad" server just "good" or "exceptional".

likely your expectations and/or definitions of these terms are different than mine.

 

[antkim]

likely your expectations and/or definitions of these terms are different than mine.

Pretty sure that is not correct however we can agree to disagree. Not everyone has the same experiences. I was just posting mine.

 

[freshmanjs]

Pretty sure that is not correct however we can agree to disagree. Not everyone has the same experiences. I was just posting mine.

well...i've been there 3 times and each time food and service were both terrible. so, either there is an extremely strange anomaly where you and i always have totally different experiences, or we have both experienced what 'Ohana is and you like it, i don't.

i think the latter is more likely.

 

[antkim]

well...i've been there 3 times and each time food and service were both terrible. so, either there is an extremely strange anomaly where you and i always have totally different experiences, or we have both experienced what 'Ohana is and you like it, i don't.

i think the latter is more likely.

Okey dokey!

 

[North of Mouse]

Never had a "bad" server there. Like I said, I have been many times. Guess I have much better luck because in the 8+ times we have been there never have we had a "bad" server just "good" or "exceptional".

We have always had a great time there also. Sometimes I think we receive the kind of service that we *ask* for or *expect*. We always try to *connect* with our servers, smile, ask where they're from, etc. This usually breaks the ice and we always get great service.

 

[antkim]

We have always had a great time there also. Sometimes I think we receive the kind of service that we *ask* for or *expect*. We always try to *connect* with our servers, smile, ask where they're from, etc. This usually breaks the ice and we always get great service.

My point exactly. I mentioned that we took the time to get to know our servers and our experience (on this particular evening) was exceptional.