Harry Potter- Wizarding World FAQ

[damo]

Can wheelchairs and ECV's go into Olivanders and see the show? Have been told on another part of the boards that people were being turned away by the Cm's. Is this the correct answer or a misinformed Cm?

I have no clue why they wouldn't be allowed in. It is just a room. Contact guest services at the park for a definitive answer.

 

[peemagg]

The person that this happened to said that they were told it was because the room was too small. Just curious if this is a normal occurrence or just a misinformed cast member.

 

[damo]

The person that this happened to said that they were told it was because the room was too small. Just curious if this is a normal occurrence or just a misinformed cast member.

I can see them asking someone in a scooter to transfer to a wheelchair but I can't see why a wheelchair would not be allowed in.

Personally, I've never heard anyone complain about it. I know there are other things in the park where people need to transfer from a scooter to a wheelchair (such as the queue at Hogwarts), so that may be the situation here as well.

 

[BrinkofSunshine]

I can see them asking someone in a scooter to transfer to a wheelchair but I can't see why a wheelchair would not be allowed in.

Personally, I've never heard anyone complain about it. I know there are other things in the park where people need to transfer from a scooter to a wheelchair (such as the queue at Hogwarts), so that may be the situation here as well.

Since Ollivander's has the same kind of stanchions as Forbidden Journey, I would assume that ECV's are not allowed in the queue or the room. I've been in the room with someone in a wheelchair, so I know that's not a problem.

 

[dizprincess717]

Can wheelchairs and ECV's go into Olivanders and see the show? Have been told on another part of the boards that people were being turned away by the Cm's. Is this the correct answer or a misinformed Cm?

I was just there last Wednesday (November 7) and we did Olivander's (it was GREAT by the way!) and there was an ECV in the room while the "show" was going on, and I did see maybe 2 more ECVs in line.

 

[EvangelineG]

I can see them asking someone in a scooter to transfer to a wheelchair but I can't see why a wheelchair would not be allowed in.

Personally, I've never heard anyone complain about it. I know there are other things in the park where people need to transfer from a scooter to a wheelchair (such as the queue at Hogwarts), so that may be the situation here as well.

I called to double check with Universal Guest Services if this was some kind of policy change. The person that I spoke to called the attraction manager at Ollivander's to make absolutely sure. This is NOT the policy at Ollivander's. Wheelchairs are most definitely allowed in (as was our personal experience last year), and this must have been one misinformed staff member. I am not 100% sure about whether or not EVC users will have to transfer to a WC, but one way or the other there is access for sure, or at least should be.

 

[damo]

I called to double check with Universal Guest Services if this was some kind of policy change. The person that I spoke to called the attraction manager at Ollivander's to make absolutely sure. This is NOT the policy at Ollivander's. Wheelchairs are most definitely allowed in (as was our personal experience last year), and this must have been one misinformed staff member. I am not 100% sure about whether or not EVC users will have to transfer to a WC, but one way or the other there is access for sure, or at least should be.

Makes sense to me! And it is good info to have on this thread.

 

[peemagg]

Thank you all for your help. This was a problem that was brought up on the disAbilities board. There was a person on there who was not allowed to see the Olivander's show in the last month. They were told that unless they could stand for the length of the show, they could not see it. I did not see how that allowed with it being a relatively new attraction and the ADA laws. Kind of figured that it was the person at the door being misinformed.

This information makes me feel better since we will be going there for the first time next year and I can't stand all that long.

Thank you all for the help. I will pass this information on to the disAbilites forum.

 

[EvangelineG]

Thank you all for your help. This was a problem that was brought up on the disAbilities board. There was a person on there who was not allowed to see the Olivander's show in the last month. They were told that unless they could stand for the length of the show, they could not see it. I did not see how that allowed with it being a relatively new attraction and the ADA laws. Kind of figured that it was the person at the door being misinformed.

This information makes me feel better since we will be going there for the first time next year and I can't stand all that long.

Thank you all for the help. I will pass this information on to the disAbilites forum.

No problem at all. I was also following the thread in disAbilities, and was concerned. My youngest sister has mobility issues as well as cognitive/social/emotional ones and would be soooo upset to be denied entrance, especially since we were able to see the show last year with her (the wands chose my twin sons!), so I thought I'd better check it out. The person I dealt with on the phone was super nice, and I am looking forward to another fantastic experience at Universal!

I posted this info on the other thread after posting here. I hope you have a great trip next year! Our experience with a variety of special needs at Universal was 100% positive. As a matter of fact we had some of our best CM interaction there of our whole trip!

 

[GrumpyGoofyFan]

Hi,

I have a one two park express pass to Universal and I was wondering should I do the harry potter rides that are not express first when the park opens. I won't be able to get in the extra hour since I am staying @ Disney but I wasn't sure what was better early or later.

 

[mesaboy2]

Hi,

I have a one two park express pass to Universal and I was wondering should I do the harry potter rides that are not express first when the park opens. I won't be able to get in the extra hour since I am staying @ Disney but I wasn't sure what was better early or later.

Experiences vary. The first hour or two of most any park day will see the least crowds of the day. However, it is perfectly possible that the last hour or two will see low crowds too. Just avoid the middle of the day.

 

[GrumpyGoofyFan]

Experiences vary. The first hour or two of most any park day will see the least crowds of the day. However, it is perfectly possible that the last hour or two will see low crowds too. Just avoid the middle of the day.

Thank you. I will check early and see if it is really crowded. If so, I will go later on. Do you happen to know if the collectors mug from the butter beer is plastic and if so, do they sell a glass one @ a gift shop? I want to get one for a friend.

 

[mesaboy2]

Thank you. I will check early and see if it is really crowded. If so, I will go later on. Do you happen to know if the collectors mug from the butter beer is plastic and if so, do they sell a glass one @ a gift shop? I want to get one for a friend.

Unless they've changed in the last 12 months, the souvie mug with butterbeer is plastic. I don't recall seeing glass versions anywhere, but my info is a year old now.

 

[BrinkofSunshine]

Thank you. I will check early and see if it is really crowded. If so, I will go later on. Do you happen to know if the collectors mug from the butter beer is plastic and if so, do they sell a glass one @ a gift shop? I want to get one for a friend.

They sell glass cups in the gift shops but they don't look like the Butterbeer mugs. The glass cups I've seen have been Hogwarts house colors themed.

 

[GrumpyGoofyFan]

They sell glass cups in the gift shops but they don't look like the Butterbeer mugs. The glass cups I've seen have been Hogwarts house colors themed.

Okay thank you, that is unfortunate. I will check out the ones they have there.

 

[VS85]

Hi everyone! I am visiting WWoHP for the first time on Thursday 12/18 after 3 days in Disney. Since this is the last park we will be at for our vacation, we sort of wanted to take it easy... Not get there right at opening and making a mad dash for all of the different attractions. I definitely want to see everything and go on all the rides though, but not really interested in seeing the rest of IoA (we might take a peek at the Dr. S area as we leave). I am thinking of getting there around 10:30am and stay until 4:30 or so. We have a 6pm spa appt back at our resort in Disney. Any thoughts on this? I know lines will probably be longer than they would right at park opening, but we like to chat and people watch in lines. I just want to make sure we can still go on the rides, try to do Ollivanders if the line isn't insane, check out the shops and eat at 3 broomsticks. I would appreciate anyone's insight! Also, anybody have an idea on crowds, given that it is the week before Xmas? Thanks!!! I am beyond excited!

 

[macraven]

only giving yourself 6 hours for IOA might limit getting some of your goals completed.

you might or might not have short lines for some of the rides.
crowds are not bad that week you plan to go.

parry hotter could take a few hours of your day since you are getting there near the lunch hour period.

hope you have fun and see the highlights there!

people watching will be the easy part of your day there.
usually the parry hotter area has quite a few guests in that section until later in the evening.

 

[VS85]

Thanks! Maybe we will aim to get there a bit earlier to make sure we can do everything we want to.

I read somewhere though that if you don't get there right as the park opens, you may not be able to get into WWoHP and that you'll get a timed re-entry ticket. Is this true? Or was this the case only when WWoHP first opened? I know the WWoHP area is small, but I would hate to not be allowed in even if we get there between 9 and 9:30. How long do you usually have to wait for your timed re-entry ticket to become active?

 

[macraven]

if you are there around 9ish, you should not have any issues being able to enter the parry hotter area.

you are going the week before christmas and the parks should not be packed that early of the day.

the 18th is mid week, you should be fine.

 

[VS85]

Thanks for your replies! This definitely makes me feel better. I'm going to try not to worry about all these different factors and just try to enjoy the experience. Can't wait!!!