Hi there,
I am one of a number of
DCL fans on this side of the atlantic who have simply decided to give up, we spoke so many times to DCL about the possibilities of returning with the Magic after drydock in 2013. DCL have simply said wait out, we even said just say "no" and we can then plan our vacations later that year in a different way, they simply refuse to answer, even when a banner was held overboard during a recent Dream cruise. O'well our daughter is no longer doing every cruise with us after this year and we are know looking at other cruise lines and spending pounds/dollars, we are not alone, at a transatlantic meet in London earlier this year many of us are up in arms about it. It's not the fact that it's not happening , it's the lack of effort DCL put into communicating with it's customers. I think DCL will start to have a hard time soon, well it's all ready happening, they simply can fill ships and they need too. We are cruising 3 times with DCL in the next year after that we shall be looking at other cruise lines. Would it have hurt them to say no?
We even contact DCL via facebook and comment on the DCL blog, for a company that prides itself on customer service, it's a poor show, and we all know that pride comes before a fall and in my opinion that's where DCL are headed. For whatever reason since the delivery of the new ships they simply don't seem to be the same in either future planning or customer experience. I am aware not all people feel the same, but these are our thoughts from 5000 miles away.