Was 25% off really 15% off in reality?

[realityland]

Those that were on the 7-night Fantasy have said they enjoyed the portion of their cruise where the weather was decent. About 4 of the 7 days. Those that were on the 4-night Dream had nothing but misery the entire time. Decks closed the entire trip, rain, wind and churned-up seas.

 

[over50visits]

I suggest the people demanding refunds read every word of their cruise contract. Might be a bit scary with what it explicitly states.

Don't miss the parts of the contract that say they don't represent that the food is safe or the ship works. Also they don't have to follow the itinerary, and in case of emergency you may have to throw your luggage overboard. Also, they disclaim any responsibility for most of the services onboard (such as photos and spa).

Too bad we accept these as "industry standard."

 

[JoiseyMom]

When Hurricane Sandy wreaks havok in your home state and completely pounds the mid-Atlantic, I can guarantee you that it won't be "an E-Ticket Ride! "

If hundreds of thousands or millions lose power sometime in the next 48 hours, they won't be "" either

Wow...lost your sense of humor?? Get a grip.

I know what a hurricane does I have seen many, including the destruction of Irene last year in my home state and in my own home. And I don't even live in a flood zone. So my family is prepared as are my neighbors. We lose power even when there is just a thunder storm.

 

[Juney]

Don't miss the parts of the contract that say they don't represent that the food is safe or the ship works. Also they don't have to follow the itinerary, and in case of emergency you may have to throw your luggage overboard. Also, they disclaim any responsibility for most of the services onboard (such as photos and spa).

Too bad we accept these as "industry standard."

I think this is just a part of doing business. Typically the Disney organization does such a great job at spoiling each of us that we tend to forget that first and foremost they are a for-profit business. It's standard for any for profit business to cover their butt.

 

[Wendy&Grumpy]

Why? Didn't they complete the cruise? Can't control mother nature and it sounds like they did a good job getting everyone home safely, even though it may have been a bit of a scary ride for the passengers.

You are correct in that DCL cannot control Mother Nature.

However, they most certainly CAN control where the ships go.

I was on the Dream cruise that left Thursday. They took us down the coast, around the tip of Florida into the Gulf. Friday morning we had fairly calm seas and even some sunshine. They could have kept us there, but no, they decided instead to turn around and head back into the storm!!!

Additionally, rather than hang back Saturday night and wait for the storm to move out some before heading back to port, they took us even further into the storm just to make port on time this morning!!! For several hours last night, the Murphy bed in our room was slamming open & closed, chairs were falling over, and anything not tacked town or tucked away was flying around the room.

The navigational choices made were NOT safe or in the guests best interests.
Many spent the majority of the cruise sick in their rooms, and many left with bruises they didn't board with.

Yes, we all took our chances cruising during hurricane season, with the belief and understanding that DCL would navigate away from any storms, keeping us safe and giving us the best experience possible.

Unfortunately, DCL instead chose to navigate INTO the storm, causing guests to miss out on a least half of what they paid for!

Here's a list of what was not available to us for the majority of the cruise and/or not at all:

Nassau
Castaway Cay
Upper decks
Promenade deck
Aqua Duck
Pools
Pirate party w/fireworks (partial party was held in the Atrium and fireworks were quickly shot off last night at 7:45 pm)
Meals were a fiasco - I'm guessing they were short staffed due to seasick staff, because the dining service took forever and by the time meals were brought, it was clear they had been sitting for quite some time.

Had better navigational choices been made, we could have at least enjoyed the full ship, which would have made for a much better experience. I would have been happy spending two days at sea on a ship that wasn't rocking and rolling, even without the ports!

The bottom line IMHO is that we did NOT get what we paid for, and my position is that we should be given the 25% as a refund, not as a discount on a future cruise. Honestly, I feel the % should be higher.

 

[Juney]

The bottom line IMHO is that we did NOT get what we paid for, and my position is that we should be given the 25% as a refund, not as a discount on a future cruise. Honestly, I feel the % should be higher.

The whole thing sucks and I would be very disappointed. However as long as Disney held up their end of your contract then you did get what you paid for.

 

[BELLE16127]

When Hurricane Sandy wreaks havok in your home state and completely pounds the mid-Atlantic, I can guarantee you that it won't be "an E-Ticket Ride! "

If hundreds of thousands or millions lose power sometime in the next 48 hours, they won't be "" either

WOW...I have been reading all the posts about this cruise for a couple days now. I just saw where a moderator was threating to close the other thread because people were getting what some consider out of hand with their remarks. and YOU say THIS!!!! Everyone has an opinion and all seem valid, an opinion is just that OPINION.

I live in Pennsylvania we get storms all the time Hurricanes NO but the remnants after the fact that flood and destroy peoples homes and so on. My daughter went to college at University of Central Florida and was there in 2004 (I believe that was the year) when all the Hurricanes crossed Orlando. She called several times saying how she couldn't get over the fact that all most of the girls she went to school with were concerned with was the fact they didn't have AIR ?CONDITIONING!!!! Destruction all around and NO AIR!!!

She told them as I will now tell you who lives in Florida that when we loose power here durring a massive WINTER STORM people loose more than Air Conditioning, they loose their LIVES because they freeze to death due to lack of heat....Car Accidents because of ICY ROADS and they are still expected to be at WORK.

Yeah we don't totally shut down when a storm is comming we still go out cuz we dont have a choice.

Maybe now YOU need to THINK about what you have just posted!

 

[realityland]

Wow...lost your sense of humor?? Get a grip.

I know what a hurricane does I have seen many, including the destruction of Irene last year in my home state and in my own home. And I don't even live in a flood zone. So my family is prepared as are my neighbors. We lose power even when there is just a thunder storm.

It is good that you are prepared, as well you should be. Sadly, many people choose not to be prepared and then pay the consequences later.

My sense of humor is well intact. I thought your comment to be ill-timed and with a complete lack of empathy. In the hours since your humorous splash, more and more accounts of misery on the high seas have been posted.

You could have made a joke without it being a slap in the face and completely disregarding people's discomfort. Sorry, your attempt at a joke bombed.

 

[amyg1]

I think the 25% was on top of the 10%. The letter wasn't that clear. We are going to check our onboard booking on Monday to see what was applied. I was rather shocked that they were giving us the discount - they really didn't have to do anything. Not that I'm going to turn it down. As the letter said, it was a goodwill gesture.

 

[realityland]

WOW...I have been reading all the posts about this cruise for a couple days now. I just saw where a moderator was threating to close the other thread because people were getting what some consider out of hand with their remarks. and YOU say THIS!!!! Everyone has an opinion and all seem valid, an opinion is just that OPINION.

I live in Pennsylvania we get storms all the time Hurricanes NO but the remnants after the fact that flood and destroy peoples homes and so on. My daughter went to college at University of Central Florida and was there in 2004 (I believe that was the year) when all the Hurricanes crossed Orlando. She called several times saying how she couldn't get over the fact that all most of the girls she went to school with were concerned with was the fact they didn't have AIR ?CONDITIONING!!!! Destruction all around and NO AIR!!!

She told them as I will now tell you who lives in Florida that when we loose power here durring a massive WINTER STORM people loose more than Air Conditioning, they loose their LIVES because they freeze to death due to lack of heat....Car Accidents because of ICY ROADS and they are still expected to be at WORK.

Yeah we don't totally shut down when a storm is comming we still go out cuz we dont have a choice.

Maybe now YOU need to THINK about what you have just posted!

Wow - you took everything completely out of context. I was responding to a previous post that said "Hey, maybe DCL should have charged them (passengers on the Fantasy) more since they turned it into an E-Ticket Ride! "

Hence, my comment that the poster may not find it so funny when the storm pounds on the mid-Atlantic in her back yard. And that the millions without power won't find it very funny either. The point of which was that the misery experienced at sea should not be fodder for joking in the same way that the seriousness of the coming storm is also not funny.

It was in no way, shape or form a jab at the severity of the storm. My head is spinning trying to figure out how you reached that conclusion.

Thank you for your stereotyping of every Florida resident and your lengthy education of living "up North." I lived there for 30 years.

I have been on here defending those that have joked and dismissed people who experienced misery on the Dream and Fantasy. And for that, I get brow beaten. I think I am done.

 

[Wendy&Grumpy]

The whole thing sucks and I would be very disappointed. However as long as Disney held up their end of your contract then you did get what you paid for.

I guess that's where my issue is; I don't feel DCL held up their end. We did not have access to 50% or more of what we paid for... ports, pools, decks, etc... and this was due to bad navigational decisions... not a surprise storm that just happened.

An official decision was made to sail us into a storm, causing us to miss out.

I don't feel that is holding up their end and that is what we will be addressing with DCL directly.

Thank you for your empathy - it is appreciated.

 

[BELLE16127]

I did not stereotype EVERY Floridian you may want to reread I spoke of a SPECIFIC group of people. Lengthy education of living in the north??? Hmmm a couple sentences. You lived here 30 years I have been here MY WHOLE life and I am older than 30, so I have seen the best and worst of it. I have also seen the devistation of the Hurricanes in Florida as we made several trips there not only while DD was in College but for years before and years after.

As I said EVERYTHING being said in the posts are OPINIONS everyone has one EVERYONE is allowed to have one.

 

[realityland]

I must disqualify myself due to my "limited" experience of living up North.

Anyway, on a more serious note ... those that are prepping and bracing for the storm, please be safe. I hope for the best possible outcome in this bad situation. There is one thing that we can agree on ... storms kill people and destroy people's lives - whether North, South, East or West.

 

[SuzanneSLO]

I think the 25% was on top of the 10%. The letter wasn't that clear. We are going to check our onboard booking on Monday to see what was applied. I was rather shocked that they were giving us the discount - they really didn't have to do anything. Not that I'm going to turn it down. As the letter said, it was a goodwill gesture.

Did you get the letter while still on the ship? My parents raced off the ship to catch their flight (and just made it) and did not receive anything. Meeting her new grand niece yesterday did a lot to heal my Mom. -- Suzanne

 

[kathie859]

Did you get the letter while still on the ship? My parents raced off the ship to catch their flight (and just made it) and did not receive anything. Meeting her new grand niece yesterday did a lot to heal my Mom. -- Suzanne

We got our letter while lining up for disembarkation (haphazardly with no clear instructions from any CM's--another massive Disney epic fail) from a CM who was just shoving a piece of paper into anyone's hand. This was after the cruise director had made the announcement of the discount for another cruise as a good-will gesture. My TA has already emailed me, too, just in case I wondered how to get the discount if we were interested. (it's simple--just use your booking/confirmation number from this last cruise from hades to request the discount)

 

[disneybride96]

and this was due to bad navigational decisions... :

I was on that cruise and I in fact know nothing about navigational decisions. Perhaps this were the right decisions. I am no expert.
I chose to get on the ship knowing it would probably not be the best cruise ever. I trusted that the captain would make the best decisions based on the information he had. That storm slowed down over the Bahamas from what was projected. Had we stayed south and had a beautiful day at sea, people would complain that we didn't make a port. We spoke with the captain Friday night and chatted about how amazingly stable the Dream was in those high seas. He mentioned that the classic ships would have been much more "active".

Now Saturday night was rough, but you have to cross the Atlantic Coastal Current sometime. Last night is always the most bumpy no matter what the seas. If we had stayed out longer, I'd still be in Florida trying to get a flight home and there would be a whole boatload of people sitting at Port Canaveral waiting for their cruise.

We saw way more kids on this trip. Would i have been happier if they could have been up on deck or off on port excursion so i could enjoy the ship? Heck yeah! But, we made the most of the trip, and arrived home safe and on time. I for one, think the crew did a great job.

 

[amyg1]

Did you get the letter while still on the ship? My parents raced off the ship to catch their flight (and just made it) and did not receive anything. Meeting her new grand niece yesterday did a lot to heal my Mom. -- Suzanne

Just call Disney. There was nothing specific in the letter - they have a record that they were on the cruise, and that will be enough to get the discount. It is good through Dec 2014.

 

[Wendy&Grumpy]

Concierge staff told me of the discount and said we would be receiving a letter, but we never received one.

I didn't see any letters being handed out as guests left the ship either.

 

[Bear3412]

We were in atrium deck 3 around 1:00 and they were walking around handing out the letter. You do not need the letter for the discount, as has been mentioned in a few threads.

 

[EPCOTatNight]

WOW...I have been reading all the posts about this cruise for a couple days now. I just saw where a moderator was threating to close the other thread because people were getting what some consider out of hand with their remarks. and YOU say THIS!!!! Everyone has an opinion and all seem valid, an opinion is just that OPINION.

I live in Pennsylvania we get storms all the time Hurricanes NO but the remnants after the fact that flood and destroy peoples homes and so on. My daughter went to college at University of Central Florida and was there in 2004 (I believe that was the year) when all the Hurricanes crossed Orlando. She called several times saying how she couldn't get over the fact that all most of the girls she went to school with were concerned with was the fact they didn't have AIR ?CONDITIONING!!!! Destruction all around and NO AIR!!!

She told them as I will now tell you who lives in Florida that when we loose power here durring a massive WINTER STORM people loose more than Air Conditioning, they loose their LIVES because they freeze to death due to lack of heat....Car Accidents because of ICY ROADS and they are still expected to be at WORK.

Yeah we don't totally shut down when a storm is comming we still go out cuz we dont have a choice.

Maybe now YOU need to THINK about what you have just posted!

I'm çonfused. Is it some type of competition? I don't see what realityland said that was so bad. And please don't say that I don't get it. Look at my location. I know a little something about hurricanes, destruction, and death also.