Sprint/nextel sad

[LBKB]

Our son was killed in an accident we wanted to keep his phone going as it had his voice for voicemail. Sprint said I had returned the phone (which I didnt still have it) warehouse had entered a wrong serial # and shut his phone off. They lost the only voice recording of him we had and they say I still have keep paying the bill cause they reactivated it when questioned about it. No one at sprint cares they lost this voice recording and they are the RUDEST and COLDEST customer service people I have ever had to deal with. SAD

 

[usnuzuloose]

 

[LBKB]

Thinking of getting a lawyer.

 

[Art 1]

I am sorry for your loss. I have dealt with that company for many years and have quite a few phones with them for my business. I have always felt them fair and always polite with customer service.

 

[usnuzuloose]

Have you tried going to the very top of the chain to explain your situation? I know what you are going through, as I lost my daughter. I would start there and see what may get resolved. I got nothing when my daughter passed away. If I were near you I would give you a personal hug..

 

[LBKB]

I am sorry for your loss. I have dealt with that company for many years and have quite a few phones with them for my business. I have always felt them fair and always polite with customer service.

You call this fair?

 

[Art 1]

You call this fair?

Just relaying my experience of many years and phones.

 

[DawnM]

I am dealing with Sprint issues right now.

However, the bigger issue here is the loss of your child. I am so sorry. Do you have his voice on anything else? A video or anything?

I am so sorry.

Dawn

 

[LBKB]

I am dealing with Sprint issues right now.

However, the bigger issue here is the loss of your child. I am so sorry. Do you have his voice on anything else? A video or anything?

I am so sorry.

Dawn

A I state in original post it was the ONLY recording as we didnt take videos dont have anything like that.

 

[LBKB]

Have you tried going to the very top of the chain to explain your situation? I know what you are going through, as I lost my daughter. I would start there and see what may get resolved. I got nothing when my daughter passed away. If I were near you I would give you a personal hug..

The problem is getting in touch with someone at the very top. I didnt want anything from them but to continue the contract and DO THEIR JOB NOT LOOSE EVERYTHING that was their (sprints fault) they screwed up royally NOTHING I DID WRONG!

SPRINT EMPLOYEE ENTER WRONG SERIAL # THAT'S WHY THIS HAS ALL HAPPENED NOTHING I DID. SO WHY SHOULDNT THEY BE HELD ACCOUNTABLE?

 

[goofinoff]

So sorry for your loss and what you are going through.

I've heard nothing but horrible things about Sprint. My friend had a similar experience with them when her Dad died. At first they wouldn't let her do anything with his account because she wasn't an authorized user on his account. It took her 3 of 4 months before they would even cancel his service. They then harrassed her so bad about the bill. She explained to them that he had passed suddenly and that they were struggling to pay funeral expenses etc. If I remember correctly the customer service rep actually said to her "It's not my problem that your father wasn't smart enough to have life insurance!" She tried to go to the top but couldn't get very far.

Good luck to you with this and again I'm so sorry you have to go through this during such a difficult time.

 

[usnuzuloose]

The problem is getting in touch with someone at the very top. I didnt want anything from them but to continue the contract and DO THEIR JOB NOT LOOSE EVERYTHING that was their (sprints fault) they screwed up royally NOTHING I DID WRONG!

SPRINT EMPLOYEE ENTER WRONG SERIAL # THAT'S WHY THIS HAS ALL HAPPENED NOTHING I DID. SO WHY SHOULDNT THEY BE HELD ACCOUNTABLE?

I am sorry, I realize you did nothing wrong. Yes someone should be held accountable. You are in a hurting stage, I am was trying to give you a suggestion. I did not know if you got to talk to some one up the ladder. I hope you can get the matter resolved very quickly, My prayers are with you.

 

[OceanAnnie]

I am sorry you lost your son and for all that you are going through.

Have you contacted his friends that called your son in the past? Maybe they have some voice recordings from him. Try to call them soon if you can. That would be a good avenue to pursue, I think.

Good luck with this. I know it means a lot to your and your husband. I hope you can find some sort of resolve and peace in the days to come.

 

[LBKB]

I am sorry, I realize you did nothing wrong. Yes someone should be held accountable. You are in a hurting stage, I am was trying to give you a suggestion. I did not know if you got to talk to some one up the ladder. I hope you can get the matter resolved very quickly, My prayers are with you.

O no my friend im not upset with you im just cant believe this company how rude most of them are

 

[usnuzuloose]

I realize you are hurting terribly and my heart goes out to you. I know some people at company's just don't care. And that is so truly sad. My prayer is that you will get something that will keep you comforted and get something with his voice.

 

[Hrhpd]

I am sorry for your loss. I have dealt with that company for many years and have quite a few phones with them for my business. I have always felt them fair and always polite with customer service.

So sorry for your loss and what you are going through.

I've heard nothing but horrible things about Sprint. My friend had a similar experience with them when her Dad died. At first they wouldn't let her do anything with his account because she wasn't an authorized user on his account. It took her 3 of 4 months before they would even cancel his service. They then harrassed her so bad about the bill. She explained to them that he had passed suddenly and that they were struggling to pay funeral expenses etc. If I remember correctly the customer service rep actually said to her "It's not my problem that your father wasn't smart enough to have life insurance!" She tried to go to the top but couldn't get very far.

Good luck to you with this and again I'm so sorry you have to go through this during such a difficult time.

Sprint has won many customer service awards, and not just for cell phone companies. They have won customer service awards against all companies. We have been with them for over 15 years and have always had exemplary customer service. Overall, their customer service is outstanding, however, there are always the glitches and bad employees that some people have the misfortune to encounter. That is terrible what your friend ran into.

OP, I am so sorry for your loss. Also so sorry that you seem to have run into some bad customer service agents. I hope you get your problem resolved quickly. You are in our thoughts and prayers

 

[LBKB]

Sprint has won many customer service awards, and not just for cell phone companies. They have won customer service awards against all companies. We have been with them for over 15 years and have always had exemplary customer service. Overall, their customer service is outstanding, however, there are always the glitches and bad employees that some people have the misfortune to encounter. That is terrible what your friend ran into.

OP, I am so sorry for your loss. Also so sorry that you seem to have run into some bad customer service agents. I hope you get your problem resolved quickly. You are in our thoughts and prayers

Sorry I have also been with nextel since they started here by us but 15-17 years but I have to DISAGREE with you sprint nextel has lost a lifetime customer over this move and I will shout it from the mountian tops how HORRIBLE they are sprint /nextel IS THE WORST!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[cm8]

I am so sorry for your loss

 

[jlewisinsyr]

I can only imagine what it feels like to lose the only voice recording you had of him and I think this is a tough situation for Sprint and probably more on your end to get what you want accomplished done (restoration of the line and voicemail).

I don't know if they keep back-up copies of voicemail recordings, but if they do, it's just a matter of getting to the right person who understands what you need. If they don't, as hard as it may be, you may have to understand there is never going to be a solution. Accidents happen, as you know all too well, no one meant for you to lose the line, it just happened.

I don't think this is lawsuit worthy as another poster mentioned, but a well tailored letter to the CEO, Chief Marketing Officer, etc. may be well deserved to explain what it meant to you to have his voice available and what it felt like to lose that forever.

 

[Coconut36]

I'm very sorry for your loss

I imagine there is little they can do if it is gone..they might keep back ups somewhere but it's possible they don't keep back ups of that type of thing (privacy reasons).

While I can understand your upset and grief I do not see this as something worthy of a lawsuit. Sprint/Nextel made an error but did not commit a malicious act against you..they have absolutely no way of knowing the circumstances or know how important the message was to you.

It's possible you ended up with a bad or lazy customer service agent and you can certainly try again to see if you can be connected to someone who might really be able to help you or give you definite answers about the possibility of restoring the voicemail.