Okay, not smoking-related (well, it is, technically, since I always get a smoking room at ths particular hotel
)...
I'm short, and have arthritis and other lower joint issues. I have a favorite hotel in Las Vegas. Three years ago, I checked in there for two nights (not important to the story, but I stayed at three different hotels owned by the same company - one free for one night, this one pretty cheap for two, and the third costing in-between for the last four).
Anyway, in the year since my prior visit, they'd replaced all their mattresses with pillow-tops. VERY nice - but I couldn't get into the bed!! I tried pulling over the desk chair; that didn't work. I thought about using the coffee table but wasn't sure of its sturdiness. That first night, I slept on the love seat - being short can be an advantage! - but heck, if I wanted to sleep on a couch on vacation, I could have stayed in someone's living room!
So in the morning, I called housekeeping and asked if they had any kind of stool or ladder I could use. No. Then I called the front desk. The 'solution' from the first person with whom I spoke?
"Call Security when you're ready to go to sleep, and they'll send someone up to help you into bed". Really!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Of course, at the time I was too shocked to think about WHO they'd send, or if I could request a specific 'look' . On the other hand, my needing to get up every couple of hours - requiring repeated calls to Security for help getting back into bed - WASN'T doing to work!
I was smart. I called the front desk again. I spoke with someone who, I hope, has deservedly advanced in the company. HIS solution? He called maintenance. In twenty minutes, two men appeared at my door with a "new" (old) mattress - one that put the bed at a height I could access entirely on my own ("Look, ma! I can get into bed ALL BY MYSELF!"
). Five minutes after that, the housekeeping supervisor was at my door, telling me people would be up with a mattress as soon as possible. They beat her to it!
Oh, the other thing that second desk clerk did for me? He called over to the 'sister' hotel and arranged for the same bedding swap. My accessible bed was ready for me when I got to the hotel.
note: the first hotel hadn't upgraded the bedding, so it wasn't an issue there.