The Good, the bad and the ugly ** Happy ending **

[domiii]

See post #23 for my Happy Ending!!

We just spent a week in Kidani Village in a Grand Villa and a studio. What a glorious, fantastic, marvelous, tremendous, terrific and wonderful week it was. That is the good. (I'll have to post a more detailed report when I get home.)

Yesterday, seven of us transferred to OKW in a 2 bedroom for 2 nights. When we checked in at noon the air-condition did not work. It was 80 degrees in the room. We called right away and let them know. They said some one would be there in 1/2 hour. Nope. When we got back from the parks at 11:30p, we stopped at the front desk and the CM put a work order in AND called maintenance and she told us some one would be there in 1/2 hour. Nope.

DH, being a Mr. Fix-it realized the condensor was frozen and turned off the ac and restarted the ac this am. It worked. However, there was a huge wet spot in the carpet in the hallway. So we called. And again no one came.

When we returned from a fantastic Keys to the Kingdom tour (we had Claire she was great), we heard water running in the hallway. It was the ac and the carpet was even more soaked. I called the front desk this time and told them we had just spent a wonderful week at Kidani Village and this was our first at OKW and it would be our last. Imagine the mold and mildew? Two housekeepers came with towels to dry carpet. The bad and the ugly.

Please don't flame me I know AKL-KV is shiny and new, but I expect the Disney Difference no matter where I stay. Isn't that why we all own a piece of the magic?

 

[colonialtinker]

I'm not throwing flames, I'm trying to figure out why it took so long for someone to come . I would have been throwing a fit that night. there is no excuse for the delay, especially with temps in the 90's.

 

[disneynutz]

Response to maintenance requests seems to be different at each property.

Another recent post had SSR maintenance changing light bulbs at 10:00 at night with a 30 min dispatch time.

Maybe OKW should borrow a maintenance person from SSR?

 

[drusba]

That is completely inexcusable. When maintenance is requested for something like that, they should send someone promptly. You should definitely put in a very strong complaint to the DVC member satisfaction group.

 

[mjy]

Response isn't just different from place to place, it is different within the same place.

I remember once waiting for hours for someone to bring a couple of light bulbs to the unit at the Boardwalk. Heck, I'd put them in myself, I just needed some. (It was not even like they were burned out -- they were missing! The had been burned out and cleaning took them but never brought any new ones.)

And yet, another time at the Boardwalk, I checked in on the day before New Year's Eve. Our refridgerator was hot. Maintenance was called. They came in five minutes. A half hour later, they were walking out with the old fridge after installing a new one. The day before New Year's with total capacity crowds no less.

You can never predict when and what kind of service you can get. It's more the luck of the draw.

 

[toniosmom]

OMG....if I ever had a defective air conditioner, I would be calling maintenance every 10 minutes! That's one thing I can't deal with -- a stuffy, hot room. I wouldn't have slept a wink.

 

[Malaguti Ball Clan]

Stayed at OKW in Mid June, VERY HOT....A/C was not working when we returned at 1130PM, called maintenance and they were there in less than 10 minutes, first guy couldn't figure it out, called his boss, they charged it up with freon and it was cooling off by 1am.....OKW maintenance really saved the night on that one.

 

[Opie100]

If it makes you feel any better, we called maintainance during our Kidani stay because the previous occupant had smoked right by the door where the HVAC air handler is housed. The good was that the manager called and gave us a $50 credit towards our room - the bad was that maintenance never came (as promised) to change the air filter.

 

[Tozzie]

We just spent a week in Kidani Village in a Grand Villa and a studio. What a glorious, fantastic, marvelous, tremendous, terrific and wonderful week it was. That is the good. (I'll have to post a more detailed report when I get home.)

Yesterday, seven of us transferred to OKW in a 2 bedroom for 2 nights. When we checked in at noon the air-condition did not work. It was 80 degrees in the room. We called right away and let them know. They said some one would be there in 1/2 hour. Nope. When we got back from the parks at 11:30p, we stopped at the front desk and the CM put a work order in AND called maintenance and she told us some one would be there in 1/2 hour. Nope.

DH, being a Mr. Fix-it realized the condensor was frozen and turned off the ac and restarted the ac this am. It worked. However, there was a huge wet spot in the carpet in the hallway. So we called. And again no one came.

When we returned from a fantastic Keys to the Kingdom tour (we had Claire she was great), we heard water running in the hallway. It was the ac and the carpet was even more soaked. I called the front desk this time and told them we had just spent a wonderful week at Kidani Village and this was our first at OKW and it would be our last. Imagine the mold and mildew? Two housekeepers came with towels to dry carpet. The bad and the ugly.

Please don't flame me I know AKL-KV is shiny and new, but I expect the Disney Difference no matter where I stay. Isn't that why we all own a piece of the magic?

That is inexcusable, you are a better person than I . There are alot of things I can live without but airconditioning in Florida in July is not one of them. I wouldn't have been able to sleep and I would have been at the front desk having a conversation with the manager on duty.

 

[rentayenta]

Interesting. We stayed at OKW in a GV and the upstairs ac wasn't working. We called and it couldn't have been more than 30 minutes until they arrived and fixed it.

 

[mikeandkarla]

Could DVC be included in the Disney cutbacks? Hopefully CM's and maintenance personell are at full staff.

 

[dianeschlicht]

Response to maintenance requests seems to be different at each property.

Another recent post had SSR maintenance changing light bulbs at 10:00 at night with a 30 min dispatch time.

Maybe OKW should borrow a maintenance person from SSR?

In reality, OKW ans SSR have the same maintenance central. That's what I think the problem, is. We used to have stellar maintenance at OKW until SSR came on board and they moved the maintenance office to SSR and service both resorts from the same office.

 

[BigEeyore]

No AC in July is totally unacceptable. I would have demanded they fix it or get me a new room.
Just wondering - did maintenance ever come or follow up with you?

 

[kid-at-heart]

Thank you for persisting in reporting the problem. Neglecting maintenance leads to additional problems which leads to more $$$ for our member dues. Leaking AC = wet carpet = decreased life of carpet (and other issues) = more money for dues. Do be a squeaking wheel and save us all money.
We recently stayed at a state park cabin where I had a list of eleven items which needed attending. I called maintenance and they were great, they thanked me for reporting the problems. Obviously these were items that had built up over time and no one took two minutes out of their vacation time to report them. Most of the maintenace issues were minor such as burned out light bulbs but if guests had been reporting them as they noticed them (or leaving a note for housekeeping) I would not have been calling about eleven items.

 

[BirdsOfPreyDave]

I agree with others that I wouldn't have been quite as calm about it. If they hadn't fixed the A/C straight off, I would have been isisting on a room change.

I got a laugh out of these two sentences in your post...

Two housekeepers came with towels to dry carpet. The bad and the ugly.

Were you describing the housekeepers?

Did they look like this?

 

[dhdozier]

I agree with others that I wouldn't have been quite as calm about it. If they hadn't fixed the A/C straight off, I would have been isisting on a room change.

I got a laugh out of these two sentences in your post...

Were you describing the housekeepers?

Did they look like this?

 

[BEASLYBOO]

Catchy title, love Clint!

No flames here. OKW is our home resort and still our very favorite. The last 2 stays I've noticed and reported to maintenance issues that equal to your situation whihc were not handled in a timely or reasonable fashion. This was never the case at OKW, I've been an owner since 2000. I'm not tallking about wear and tear, every resort will have that in time, I'm talking about dirt and making sure that the villas are stocked appropriately. My opinion is that the current housekeeping staff isn't doing a good job and doesn't care to do a good job. Have they been warned ?if so, the problem doesn't seem to be getting any better, then get rid of them. Replace them with a staff that cares, the ones at BWV seem to.

 

[n2mm]

That is horrible. Did the maintenance folks ever come? Sounds like housekeeping came to try to clean up. Thank you for continuing to keep calling about the problem. There is no way I could've sleep in a hot room in July or any time. One of our trips we called because someone took the batteries out of the remote and new batteries were delivered within 10 minutes, but getting your AC fixed is more than just a convenience, it's a necessity.

 

[leanne2255]

This also happened a few years ago at my first and only stay at OKW. AC was frozen and leaking water all over the carpet. Started to smell very mildewy. I finally was moved to another room, but it was a hassle, none the less.

 

[Cee]

It seems to be "feast of famine". On a recent stay at SSR, I wanted a few more pillows so I called Mousekeeping. Within 15 minutes, we had four knocks on the door from four different mousekeepers with pillows. I didn't need THAT many!