We just returned from our first trip, so I'm not sure if the "magic" has changed or not, but I can say that I was disappointed and even embarrassed at times by the downright rudeness of disney employees. I guess maybe I expected too much, but then again, general politeness never seems too much to ask in my opinion. Some examples..
Got in line for a ride (can't remember which one, but it was a movie type) and right after we got in line behind other people a cm unhooked the chain and then hooked it in front of us. I wasn't sure how the ride loaded so I asked him how it did and he ignored me. I waited a minute and asked him again and he said "oh, you'll get on it" and then turned his back. I was shocked and did not even know how to respond, I was totally embarrassed in front of my kids.
Took my daughter into check in at POFQ and that cm was not really rude, but was not nice either. Did not smile once, I felt like I was at walmart. Asking questions was hard because she just did not seem to want to answer
At comic ray's we were eating dinner. I took my daughter to the restroom, it was horrible in there. I don't complain usually, but the floor had standing water in it, toilet paper was hanging out of toilets, it was really bad. So when I came out I saw a cm and told him that the restroom was really bad in there. His response was "well I'm a man so I really can't help you to much there can I?" again
Bus driver leaving dtd. There is a bus stop for port orleans and a totally different resort (i think saratoga, not positive though) together. The bus pulled up and there were no sign on the outside saying which resort. One guy asked, but then said he could not understand what the driver said so I went ahead and got on and then asked the driver which resort and he said "riverside". So I said, so you will go to french quarter too? and he said "well, they are the same." That was my answer.
Sorry, just could not believe how rude some of the employees were and for no reason at all. I did encounter some very nice cm's, but there sure were alot of rude ones too. It seemed pretty much everything was fine as long as you did not ask any questions. I'm sorry, but if I pay and plan that much I think they should atleast be polite, that's all I expect. Next time we go to florida I'll stick with busch gardens and seaworld.