DisneyDreams4P&B
Remembering Austin....
- Joined
- Mar 23, 2005
I was checking my CC account today and noticed my available balance was off from what it should have been. There was a charge for $437.00 from WDW Dine. I immediately called Disney to see what the charge was for. I was told that they had charged my card for our Hoop Dee Doo reservation (for 11 people). I reminding them that we had the Dining Plan and it should have been used to hold the res. After 1/2 an hour on the phone and the CM telling me she had tried everything I was told:
1. The only way to refund the money on my CC was to cancel the res. and to "try" and re book but that they could not guarrentee I would get my table of 11 back (this is the only res we were able to make with us all sitting at one table).
2. I was told if I wanted to keep my original res, that I would have to leave the $437 dollar charge on my CC till our dinner (which is at the end of our trip) and they will fix it at the show.
Can they do this? I have to pay the finance charges on this for 3 months, unless I pay it off, then that is $437 less in my account. I just don't see how they can do this. Can anyone offer any suggestions?
1. The only way to refund the money on my CC was to cancel the res. and to "try" and re book but that they could not guarrentee I would get my table of 11 back (this is the only res we were able to make with us all sitting at one table).
2. I was told if I wanted to keep my original res, that I would have to leave the $437 dollar charge on my CC till our dinner (which is at the end of our trip) and they will fix it at the show.
Can they do this? I have to pay the finance charges on this for 3 months, unless I pay it off, then that is $437 less in my account. I just don't see how they can do this. Can anyone offer any suggestions?