I agree, 10 minutes of a persons day does not give the whole picture. This is scary is some cases, however. When a parent openly tells their child in public that they are going to beat the crap out of them (or they do), then that is simply WAY over the top. I'm not one to judge and criticize, but I have learned areas where I need help and I can see someone going through that and see that they clearly need help, for everyone's sake. If I really was in a spot and a child was clearly being threatened, I'd step in. Just because a person gives birth doesn't mean they have a claim to beat or otherwise abuse a child as some seem to think. (not directed at you, Alycia!) That incident was abuse, or very close to it and that they acted that way with an audience really does warrant concern for how they must act in the privacy of their own home. All of us would act differently if we thought we were being broadcast live on TV, but those who ARE acting that way, even in front of the world, must have some real inner struggles they need real help with. IMO. Maybe these incidents unleash something within (sleep deprivation, stress, money flowing out of you like a river) and some people really react poorly for the first time. Hopefully if this happens to someone, they will be so horrified as they look at the incident outside of themselves, they will be motivated to get help to change. Sadly, this is probably the exception rather than the rule, most often.
As for a child crying...I had to let my child cry, when he was a baby, or he would never have learned to sleep! In public, this gets tricky tho as the rest of us simply don't want to listen to someone's child cry incessantly. I see many parents who are at a show, a restaurant, (or at the movies) who just ignore their crying child, thus ruining the experience for those around them. There is a reason a child cries and a reason God gave that noise a real edge! But, if you have no other choice than to let your child cry, so long as we don't have to listen to it (like if you do your best to remove the child from crowded areas/shows/attractions), None of us should judge (of course, many make a sport out of judging others). That is more of a courtesy thing than a parenting thing. Nothing I hate more than a child who cries and gets what they want!
(for this I may pass judgement!)
For sure, both Disney and Universal parents have less than stellar moments, (myself included) the ones who truly care see that and try their best to not repeat them. Again, just my humble opinion.
Karen
I love Disney AND Universal, but they are all full of people, and people do some amazing and/or distasteful things, no matter where they are, is the reality of it. Seems like no matter where you go, if it's a vacation destination (especially for families) it should be sunshine and fairies all the time, but alas, it is not. 
