I've used 3 different travel agents over the years, for my WDW trips.
The first
travel agent was local (I found her ad in the yellow pages) and she was terrible; she booked our trip, nothing was wrong or messed up, but she never went beyond providing a very basic service. And when I read about breakfast in the castle here on the DIS before our May 2001 trip, I called to ask her about it and she basically told me that it wasn't worth it and that I shouldn't do it. (I ended up booking CRT myself.
). Then my DH and younger DS had health problems shortly before our trip she wouldn't call on our behalf to make a room location request. She told me "They don't even pay attention to requests, and it won't matter which building you're in anyway...". We were staying at CBR on that trip and it very much DID matter which building! Again, from what I learned here on the DIS before that first trip, I found that I could call Medical Services (not sure if that's the name or not, I forget now. lol) and I made the request myself!
The second travel agent that I used was
Dreams Unlimited. I had an excellent experience with them, and with my agent. The agent handled all of my requests and I was completely satisfied with them.
The third
travel agency that I've used for a Disney World trip is Magical Vacations. I used them last year and I'm currently using them for this year's trip, too. They provide excellent service, as well.
Based on my own experiences I can, without hesitation,
strongly recommend both Dreams Unlimited AND Magical Vacations.