Let's see... Before you cruise you can call someone who will say they set up things the way you want, only to arrive and find one of the most important things NOT set up..
Then once onboard the ship you can go and wait 45 minutes at the concierge meeting to try and get the above mentioned issue taken care of, to find that it can't be.
Then you get a bunch of fruit with no knife or place to cut it, and assorted oddly and unnaturally colored cakes, and over done cookies and such everynight.
They live to let you know where the characters are at any given moment and what the weather is suppose to be like that day...
They leave you acarde cards, but fail to tell you they are not good on any of the -prize- games, which of course are the games the kids want to play the most, and you look like a big shmoe when you inform them the cards they gave you dont work... that's when they mention about the prize games....
They did book us a Margarita tasting for a group of 20, but failed to leave us tickets, so when we arrived everyone was asking for tickets and we had none.... and I not knowing what else to do assumed everyone would be charged to my account and scrambled to collect money from everyone in my party...
I think that about sums it up....